About ZIWO

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.
ZIWO Software - ZIWO omnichannel calling
ZIWO Software - ZIWO assign skills
ZIWO Software - ZIWO statistics
ZIWO video
ZIWO Software - ZIWO omnichannel calling - thumbnail
ZIWO Software - ZIWO assign skills - thumbnail
ZIWO Software - ZIWO statistics - thumbnail

ZIWO pricing

ZIWO does not have a free version but does offer a free trial. ZIWO paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

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ZIWO Reviews

Overall rating

4.7
( 84 reviews )
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 84 View all reviews
Verified Reviewer
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/7/2021

Amazing work

An amazing way to call and communicate with colleagues and customers.
Great app and waiting to see the next update

Pros

Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability

Cons

Need a little improvement, latest update was a great update

Response from ASWAT Telecom & Media

Thank you for taking the time to share your experience with us. We're grateful for all the kind words. Cheers!

Replied 23/8/2022
Rami
  • Industry: Translation & Localisation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 4/11/2022

Many features that allowed us to Improve our team's productivity!!

We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons

I cant think of anything, its very helpful and we rely on it in our daily tasks

Alternatives Considered

Zoho CRM and Zoho Desk

Reasons for Choosing ZIWO

ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Switched From

CallGear
Vikas
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4
4
Reviewed on 15/11/2023

Easy to use

My over all experience was pretty good and i enjoyed calling customers with ziwo.

Pros

You can connect with any customer through out the globe i really like that feature of ziwo.

Cons

When we connect with customer there is a 3-5 second voice delay.

varsha
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1
3
Reviewed on 13/5/2022

Bad customer Service

2

Pros

Everytime when something requested , it takes ages for them to solve our problem,

Cons

the dailing and at times the system hangs

Roisin
  • Industry: Translation & Localisation
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/9/2022

Call recording saved us!

Pros

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons

Nothing to mention, however, an updated mobile version would be great!

Alternatives Considered

Aircall

Reasons for Switching to ZIWO

They provided us with multiple custom features and the sound quality was much better.
View all reviews

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