--- description: Review of Process360 Live Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Process360 Live | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Simulation Software](/directory/4162/simulation/software) > [Process360 Live](/software/177319/igrafx) # Process360 Live Canonical: https://www.softwareadvice.ie/software/177319/igrafx Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/177319/igrafx?page=2) > iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com. > > Verdict: Rated **4.7/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 36 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: iGrafx - **Founded**: 1991 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: No two customers are the same. Please contact iGrafx and allow us to put together a customer quote based on your business needs. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Polish, Russian - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Singapore and 10 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Business Process Automation - Business Process Control - Calendar Management - Change Management - Collaboration Tools - Commenting/Notes - Compliance Management - Compliance Tracking - Customer Journey Mapping - Customisable Branding ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Simulation Software](https://www.softwareadvice.ie/directory/4162/simulation/software) ## Related Categories - [Simulation Software](https://www.softwareadvice.ie/directory/4162/simulation/software) - [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software) - [Risk Management Software](https://www.softwareadvice.ie/directory/4423/risk-management/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Compliance Software](https://www.softwareadvice.ie/directory/4363/compliance/software) ## Alternatives 1. 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[FORM OpX](https://www.softwareadvice.ie/software/134569/form-com) — 4.5/5 (36 reviews) ## Reviews ### "The best tool for your business" — 5.0/5 > **Cesar A** | *5 February 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It has the capacity to link all the elements that you need for your business, because you can create schemes and workflows that shows you all the activities that you, all the departments involves and you can see how the process runs, and determine is everything is has been doing well or it will requires modifications. > > **Cons**: I do not have any complain about this software, maybe the price can be a limitation for some business, but it worths every penny. > > I like a lot this software, the way you can display and represent your work is unique. ----- ### "Incredible Process Documentation & Simulation Software" — 5.0/5 > **April** | *27 May 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: iGrafx software is very easy to learn and leverage for a variety of process documentation exercises. Extremely flexibility to make changes to process designs. Simulation software (Process) will provide much sought after information from which executive can make more informed decisions. > > **Cons**: Expense required to obtain the iGrafx platform to store and version control processes. Newest Platform design includes incredible functionality that a small business with 2-4 people documenting processes would NEVER be able to utilize, yet price is way out of our price-range leaving us without a process storage solution. > > My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting processes. When I left to come to my current employer (less than 800 employees) with the task to create a BPM team from the ground up, iGrafx was a MUST HAVE/DEAL BREAKER request for me to be successful with my job. The iGrafx team was and continues to be supportive of requests for information, quotes, training, issues encountered, etc. Would highly recommend iGrafx.... ----- ### "iGrafx Review" — 4.0/5 > **Shreve** | *13 December 2018* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: We use iGrafx for a specific software to create workflow diagrams. Since iGrafx is easy to use and works well with our software, I like it a lot. > > **Cons**: I have not had a problem with iGrafx. The only thing I can think of to make it easier to get to is when you click on the folder of a saved workflow, it will open up iGrafx. Instead, you have to have iGrafx already open to get to a saved workflow. > > We use it to create the workflow with our account opening and account maintenance systems. We have not had any issue using it and will continue to use it. ----- ### "Requirement Elicitation - superb" — 5.0/5 > **Susan** | *19 October 2020* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk. I use iGrafx as a business process modeling tool - and am able to, in real time, capture a business process (e.g., financial, call center, back-end-system processing, etc) while the team describes what they do. The ability to add swimlanes, comments and descriptive decision diamonds keeps my team engaged during the requirement gathering process. Many times I am able to get the process and requirements approved before the meeting is over, eliminating the need to have the team review and approve off-line, speeding up the requirements process. > > **Cons**: I solely use the business processing component - and cannot comment on other features. > > iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood. Often I am in a meeting to help identify reporting needs, and hear new requirements or notice the business team is stalled while systems is going full-steam-ahead. I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs. There have been multiple occasions (and I expect many more in the future) where system uses the iGrafx process model as their primary business requirements guide. ----- ### "CSAA Business Process Modeling using iGrafx Cloud" — 5.0/5 > **Steve** | *2 April 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: 1). Simple for Web Diagrammers to create process diagrams. 2). The ability to associate Systems, Teams, Roles, Capabilities, Requirements, Risks/Controls and other processes to establish a total perspective of a process that goes well beyond a mere process diagram. > > **Cons**: 1). The cloud version could use built-in metrics for cycle time, defects, etc. to enable process improvement. These metrics are available as custom properties, but should be a part of the measurement scheme directly. 2). Reporting via IQL is clunky. It would be great if users had a GUI that allowed them to create reports more simply. 3). Could use a VSM template for the Cloud product 4). Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content. > > My personal experience has been fantastic. I love the features and product support. For my company, the experience has been very positive. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/177319/igrafx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/177319/igrafx) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data