---
description: Review of MaestroQA Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MaestroQA | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/4646/speech-analytics/software) > [MaestroQA](/software/178192/maestroqa)

# MaestroQA

Canonical: https://www.softwareadvice.ie/software/178192/maestroqa

> MaestroQA is a cloud-based conversation analytics and quality assurance platform built for mid-market and enterprise customer support teams across industries such as e-commerce, financial services, and technology. The software helps support managers evaluate agent performance, identify coaching opportunities, and maintain consistent service standards.

Core features include customizable scorecards for grading support interactions, automated conversation sampling to reduce manual review effort, and reporting dashboards that surface trends in agent and team performance. Managers can use root cause analysis tools to connect quality scores to broader business outcomes, helping teams understand how support quality affects customer satisfaction.

MaestroQA integrates with popular helpdesk and customer communication platforms, allowing teams to pull interaction data directly into their quality workflows without switching tools. The platform is deployed via the cloud, so no on-premises installation is required.

Support is available through email, live chat, and a knowledge base with documentation and guides to help teams configure workflows and get the most out of the platform.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: MaestroQA
- **Location**: New York, US
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Contact MaestroQA directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Korean
- **Available Countries**: United States

## Features

- Activity Dashboard
- CRM
- Call Centre Management
- Customer Experience Management
- Employee Coaching Tools
- Gamification
- Interaction Tracking
- Knowledge Base Management
- Leaderboards
- Multiple Scoring Models
- Performance Metrics
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Screen Recording Software
- Surveys & Feedback
- Third-Party Integrations
- Workflow Automation

## Integrations (15 total)

- Amazon Connect
- Five9
- Gladly
- Gong
- Helpshift
- HubSpot CRM Integration for Jira
- Jira
- MK
- NICE Workforce Management
- Playvox WFM
- Qualtrics Customer Experience
- ServiceNow Integration Hub
- Snowflake
- Zendesk AI
- Zoom Workplace

## Support Options

- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software)
- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)
- [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (734 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (269 reviews)
3. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (487 reviews)
4. [NiCE CXone](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (582 reviews)
5. [Playvox](https://www.softwareadvice.ie/software/214699/playvox) — 4.8/5 (109 reviews)

## Reviews

### "Excellent platform to combine QA and coaching" — 5.0/5

> **Filippo** | *30 January 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Maestro has a very simple interface that allows to easily manage scoring interactions following a template and adding notes to highlight specific aspects of the interaction. Coaching features are tied to each reviews, and allow for interaction between reviewer/coach and advisor.
> 
> **Cons**: Accessing scored tickets and reviews can be sometime more complex than it should be for the advisor, and sorting/filtering might unintentionally leave some reviews unread.
> 
> It's a versatile platform that allows to easily review and grade tickets from a quality assurance perspective, and at the same time allow advisors to access graded tickets and coaching resources sourced by the QA. The possibility to leverage notes allow for bidirectional conversation which facilitates sharing context in regard of specific aspects of the interaction.

-----

### "Software que mejora la eficiencia y calidad del servicio al cliente" — 5.0/5

> **Gabriela** | *8 July 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: La capacidad de MaestroQA para recopilar y analizar datos sobre el desempeño del equipo de atención al cliente es excepcional. Puedo generar informes detallados y obtener métricas clave que me permiten identificar áreas de mejora y tomar decisiones informadas para optimizar nuestro servicio.
> 
> **Cons**: A veces, la curva de aprendizaje inicial puede ser un poco empinada, especialmente para aquellos que no están familiarizados con la plataforma. Requiere tiempo y dedicación para comprender todas las funciones y aprovechar al máximo la herramienta. Sin embargo, una vez superada esta etapa, los beneficios son significativos.
> 
> La experiencia con MaestroQA ha sido positiva, ya que me ha brindado una visión clara y precisa del desempeño de nuestro equipo de atención al cliente. La capacidad de generar informes detallados y obtener métricas relevantes nos ha permitido mejorar nuestra calidad de servicio y satisfacer las necesidades de nuestros clientes de manera más efectiva.

-----

### "Just WOW experience with Maestro QA" — 5.0/5

> **Manilka** | *22 July 2024* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: I like how the things are bifurcated between QA and agent. That said, the agent comes to know how they have performed in terms of quality, work etc.
> 
> **Cons**: Nothing I dislike for MaestroQA as everything is alinged in correct path

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/178192/maestroqa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/maestroqa-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/178192/maestroqa> |
| en-GB | <https://www.softwareadvice.co.uk/software/178192/maestroqa> |
| en-IE | <https://www.softwareadvice.ie/software/178192/maestroqa> |
| en-NZ | <https://www.softwareadvice.co.nz/software/178192/maestroqa> |

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