---
description: Review of MaestroQA Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MaestroQA | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [MaestroQA](/software/178192/maestroqa)

# MaestroQA

Canonical: https://www.softwareadvice.ie/software/178192/maestroqa

> MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching, scorecard customization, automatic grading, grade sharing, and more. Additionally, MaestroQA provides actionable insights by performing root cause analysis and identifying training/process gaps present among customer service teams. The platform can integrate with several third-party systems including Zendesk, Salesforce, Freshdesk, and others.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: MaestroQA
- **Location**: New York, US
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Contact MaestroQA directly for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- CRM
- Call Centre Management
- Customer Experience Management
- Employee Coaching Tools
- Gamification
- Interaction Tracking
- Knowledge Base Management
- Leaderboards
- Multiple Scoring Models
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Screen Recording Software
- Surveys & Feedback
- Third-Party Integrations

## Integrations (10 total)

- Aircall
- Freshdesk
- Guru
- Helpshift
- Intercom
- Kustomer
- Lessonly
- Salesforce Service Cloud
- Talkdesk
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)
- [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)

## Reviews

### "Excellent platform to combine QA and coaching" — 5.0/5

> **Filippo** | *30 January 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Maestro has a very simple interface that allows to easily manage scoring interactions following a template and adding notes to highlight specific aspects of the interaction. Coaching features are tied to each reviews, and allow for interaction between reviewer/coach and advisor.
> 
> **Cons**: Accessing scored tickets and reviews can be sometime more complex than it should be for the advisor, and sorting/filtering might unintentionally leave some reviews unread.
> 
> It's a versatile platform that allows to easily review and grade tickets from a quality assurance perspective, and at the same time allow advisors to access graded tickets and coaching resources sourced by the QA. The possibility to leverage notes allow for bidirectional conversation which facilitates sharing context in regard of specific aspects of the interaction.

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### "Just WOW experience with Maestro QA" — 5.0/5

> **Manilka** | *22 July 2024* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: I like how the things are bifurcated between QA and agent. That said, the agent comes to know how they have performed in terms of quality, work etc.
> 
> **Cons**: Nothing I dislike for MaestroQA as everything is alinged in correct path

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### "Software que mejora la eficiencia y calidad del servicio al cliente" — 5.0/5

> **Gabriela** | *8 July 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: La capacidad de MaestroQA para recopilar y analizar datos sobre el desempeño del equipo de atención al cliente es excepcional. Puedo generar informes detallados y obtener métricas clave que me permiten identificar áreas de mejora y tomar decisiones informadas para optimizar nuestro servicio.
> 
> **Cons**: A veces, la curva de aprendizaje inicial puede ser un poco empinada, especialmente para aquellos que no están familiarizados con la plataforma. Requiere tiempo y dedicación para comprender todas las funciones y aprovechar al máximo la herramienta. Sin embargo, una vez superada esta etapa, los beneficios son significativos.
> 
> La experiencia con MaestroQA ha sido positiva, ya que me ha brindado una visión clara y precisa del desempeño de nuestro equipo de atención al cliente. La capacidad de generar informes detallados y obtener métricas relevantes nos ha permitido mejorar nuestra calidad de servicio y satisfacer las necesidades de nuestros clientes de manera más efectiva.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/178192/maestroqa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/maestroqa-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/178192/maestroqa> |
| en-GB | <https://www.softwareadvice.co.uk/software/178192/maestroqa> |
| en-IE | <https://www.softwareadvice.ie/software/178192/maestroqa> |
| en-NZ | <https://www.softwareadvice.co.nz/software/178192/maestroqa> |

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