--- description: Review of Verloop Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Verloop | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Verloop](/software/178294/verloop) # Verloop Canonical: https://www.softwareadvice.ie/software/178294/verloop Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/178294/verloop?page=2) > Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art conversational AI enables brands to securely scale support, reduce operational expenses, and gain complete visibility into customer interactions. By leveraging machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and automated insights for quality assurance. With 24x7, instant, real-time support across channels like Web, App, Messenger, Instagram, Viber, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Our Voice and Chat AI, trained on over 3 million queries, understands customer intent and context with more than 80% precision, ensuring accurate, effective support. Complex queries are seamlessly transferred to online agents best equipped to handle them, optimizing the support process and enhancing user satisfaction. Verloop.io is designed to assist agents in reducing first response times, lowering average handling times, and delivering more contextual and personalized responses, significantly improving efficiency. Trusted by over 5,000 businesses, including Nykaa, ADIB, RakBank, Kanmo Group, and Decathlon, Verloop.io’s omnichannel and multilingual automation handles over 100 million unique users, achieving a 90%+ support query deflection rate. Our voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best equipped to handle the chat. To further enhance customer experience, Verloop.io integrates with over 100 tools, including CRMs, ticketing systems (like HubSpot, Freshdesk, and Zendesk), marketing and sales automation platforms (Clevertap, Webengage, Leadfeeder, Capillary), payment gateways (Razorpay, CCAvenue, Xendit), and e-commerce portals (Shopify, Magento). This broad integration enables a unified and superior support experience across customer touchpoints. Ideal for businesses across industries and geographies, Verloop.io helps brands build strong customer relationships through contextual, personalised conversations that elevate engagement and satisfaction at every customer touchpoint. > > Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 10 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Verloop - **Location**: Karnataka, India - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Contact Verloop.io for pricing information. - **Target Audience**: 11–50, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile) - **Available Countries**: India, United Arab Emirates ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Augmented Analytics - Automated Responses - Autoresponders - CRM - Call Routing - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Computer Telephony Integration - Content Generation - Contextual Guidance ## Integrations (8 total) - Connect - Freshdesk - Meta for Business - Shopify - Slack - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [Generative AI Software](https://www.softwareadvice.ie/directory/4616/generative-ai/software) - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) ## Alternatives 1. 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It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human > > **Cons**: Analytics piece is yet to be deep dived at the same position that their Product holds in the industry > > It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect ----- ### "The Best Chat Tool for Busines" — 5.0/5 > **Verified Reviewer** | *23 September 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook. > > **Cons**: Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it. > > As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past ----- ### "Verloop has automated our customer service & chat efforts. Love the bot and human take over feature" — 4.0/5 > **Stephanie** | *11 May 2018* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use. > > **Cons**: Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan > > Chat automation for our website has improved our customer service efforts since we implemented Verloop. ----- ### "A really great "Smart" chatbot" — 5.0/5 > **Verified Reviewer** | *19 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily. > > **Cons**: There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great. ----- ### "Verloop is Bot on sterioids with some edge over competitors" — 5.0/5 > **Jignesh** | *22 March 2019* | Animation | Recommendation rating: 10.0/10 > > **Pros**: Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes > > **Cons**: not connected with any mobile app so mobility issues are there support is slow > > awesome so far ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/178294/verloop?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/178294/verloop) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data