--- description: Review of IFS Field Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IFS Field Service Management | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [IFS Field Service Management](/software/178924/ifs-fsm) # IFS Field Service Management Canonical: https://www.softwareadvice.ie/software/178924/ifs-fsm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/178924/ifs-fsm?page=2) > IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics. The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals. > > Verdict: Rated **4.5/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 23 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IFS - **Location**: Edina, US - **Founded**: 1983 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing Details**: Contact IFS for pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, French, Indonesian, Korean, Thai - **Available Countries**: Canada, United Kingdom, United States ## Features - Accounting - Accounting Integration - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Automated Scheduling - Availability Management - Billing & Invoicing - CRM - Calendar Management - Campaign Management - Class Scheduling - Client Portal - Contact Database - Contract/License Management - Customer Database - Customer History - Customisable Forms - Customisable Templates - Customizable Fields ## Integrations (2 total) - Microsoft Azure - StreetSmart ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Dispatch Software](https://www.softwareadvice.ie/directory/411/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.softwareadvice.ie/directory/411/service-dispatch/software) - [HVAC Software](https://www.softwareadvice.ie/directory/1552/hvac/software) - [Work Order Software](https://www.softwareadvice.ie/directory/500/work-order/software) - [Scheduling Software](https://www.softwareadvice.ie/directory/4738/scheduling/software) - [Equipment Maintenance Software](https://www.softwareadvice.ie/directory/405/equipment-maintenance/software) ## Alternatives 1. [Housecall Pro](https://www.softwareadvice.ie/software/7729/housecall) — 4.7/5 (2737 reviews) 2. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (820 reviews) 4. [Service Fusion](https://www.softwareadvice.ie/software/5783/service-fusion) — 4.3/5 (290 reviews) 5. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (411 reviews) ## Reviews ### "IFS is Perfect" — 5.0/5 > **Burak** | *14 October 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time. > > **Cons**: Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web. > > I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot. ----- ### "Innovative ERP that is challenging the Norms of ERP industry" — 5.0/5 > **FRAZ** | *29 July 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It is for the challengers those are open to explore new possibilities in the era of innovation \& depicting result in the industries of most complex scenarios and business processes . > > **Cons**: It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check. > > I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals. ----- ### "IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved." — 3.0/5 > **Celso** | *5 September 2018* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications. > > **Cons**: We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking. ----- ### "Has everything needed to manage field agents and to manage MTTR" — 5.0/5 > **Neshica** | *26 August 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents. It has a robust reporting capability and dashboards. It assists in managing vendors as well as customer experience. The field agents app has everything a field agent needs to update a work order and provides management visibility. > > **Cons**: It is expensive. We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense. It is significantly more expensive than other SAAS products and one has to also budget for implementation costs > > We have just implemented the solution and thusfar it has met our expectations. When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability. ----- ### "Concise, supportive and efficient" — 5.0/5 > **Emilia** | *30 August 2017* | Recommendation rating: 9.0/10 > > **Pros**: Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach. > > **Cons**: A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke. > > It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/178924/ifs-fsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/178924/ifs-fsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data