--- description: Review of ServiceGuru Kiosk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceGuru Kiosk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [ServiceGuru Kiosk](/software/179317/serviceguru-kiosk) # ServiceGuru Kiosk Canonical: https://www.softwareadvice.ie/software/179317/serviceguru-kiosk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/179317/serviceguru-kiosk?page=2) > ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage reporting, virtual keyboard, wireless internet access and touch screen functionality. Designed for service-based businesses of all sizes, ServiceGuru Kiosk lets users upload staff images for customers to post reviews and comments against the services provided by them. It allows firms to build surveys for assigning attributes against employees to evaluate service quality and improve the efficiency of workers. Additionally, the solution enables enterprises to develop performance benchmarks and generate reports for providing weekly updates about location comparison, satisfaction ratings and employee feedback. Mobile application for iOS devices is also offered by ServiceGuru Kiosk that allows users to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, FAQs and other online measures. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceGuru - **Location**: Scottsdale, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is available on a monthly subscription. Standard plan: $129/month (or $99/month when billed annually) Growth plan: $169/month (or $149/month when billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Campaign Analytics - Complaint Monitoring - Contact Database - Contact Management - Customer Activity Tracking - Customer Database - Customer Profiles - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Reports - Customizable Fields - Dashboard - Feedback Management - Mobile Alerts - Negative Feedback Management - Performance Metrics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software) - [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software) - [Kiosk Software](https://www.softwareadvice.ie/directory/4560/kiosk/software) ## Alternatives 1. 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Customers like it since it's fast and simple. > > **Cons**: Improved reporting would be nice but I know they are working on enhancements. ----- ### "A must-have for customer facing companies" — 5.0/5 > **Shel** | *28 February 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients. > > **Cons**: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for? > > It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease. ----- ### "Service Guru - Great for a different point of view" — 4.0/5 > **Johnny** | *1 February 2019* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: The immediate feedback and the quantity of reviews coming from customers dining in. > > **Cons**: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve. > > Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come\! ----- ### "SG review" — 5.0/5 > **Stephanie** | *30 January 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback. > > **Cons**: I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want. > > This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry. ----- ### "Love working with ServiceGuru" — 5.0/5 > **Lauren** | *4 March 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices. > > **Cons**: So far I have not experienced any negatives with ServiceGuru. > > Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/179317/serviceguru-kiosk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/179317/serviceguru-kiosk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data