--- description: Review of Refiner Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Refiner | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [NPS Software](/directory/4116/nps/software) > [Refiner](/software/180271/refiner) # Refiner Canonical: https://www.softwareadvice.ie/software/180271/refiner Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/180271/refiner?page=2) > Refiner is a customer survey solution for data-driven SaaS companies. Their highly customizable microsurvey widgets enable SaaS businesses to easily track customer satisfaction, profile and segment their users, or research what to build next. Refiner's feedback hub allows enterprises to quickly access, filter and analyze incoming survey responses on a centralized platform. Users can notify team members about survey completion via Slack or email and visualize collected data in the form of timeline, pie and bar charts. Additionally, managers can add various data entry tools into surveys such as multiple-choice questions, free text responses and ratings among others. Refiner facilitates integration with various third-party systems such as Zapier, Slack, Segment and more, helping organizations set up automated triggers and workflows. The product is available on monthly subscriptions and support is extended via email, FAQs, live chat and other online measures. > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 8 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Refiner - **Location**: Paris, France - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Refiner offers three pricing plans (Essentials, Growth, and Enterprise) with usage-based pricing based on Monthly Active Users. A free version and a 30-day free trial (no credit card required) are available. Pricing starts at $99/month for Essentials and $239/month for Growth, with custom pricing for Enterprise. Payments are accepted in USD, EUR, and GBP. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Andorra, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 28 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - CRM - CSAT Survey Structure - Collaboration Tools - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard ## Integrations (23 total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) ## Related Categories - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2794 reviews) 4. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) 5. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 July 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Cons**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 November 2022* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Cons**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 March 2026* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Cons**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 November 2025* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Cons**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 August 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Cons**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/180271/refiner?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/180271/refiner) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data