--- description: Review of JumpCloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JumpCloud | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Identity Management Software](/directory/4549/identity-management/software) > [JumpCloud](/software/180508/jumpcloud-directory-as-a-service) # JumpCloud Canonical: https://www.softwareadvice.ie/software/180508/jumpcloud-directory-as-a-service Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.ie/software/180508/jumpcloud-directory-as-a-service?page=2) > JumpCloud is a cloud-based identity, device, and access management platform built for small and medium-sized businesses, mid-market organizations, and managed service providers (MSPs). It serves IT teams across industries including healthcare, wealth management, energy, and technology, and is used by over 180,000 organizations worldwide. Deployed entirely as a SaaS solution with no on-premises hardware required, JumpCloud manages Windows, macOS, Linux, iOS, and Android devices from a single web-based Admin Portal. It also supports hybrid environments through bi-directional Active Directory integration. Core features include Single Sign-On (SSO), Multi-Factor Authentication (MFA), cross-platform Mobile Device Management (MDM), Privileged Access Management (PAM), patch management, and a Password Manager. SCIM and HRIS integrations with tools like Workday and BambooHR automate user onboarding and offboarding. Conditional access and Zero Trust policies help secure remote work. Compliance reporting covers SOC 2, HIPAA, GDPR, and the EU AI Act. SaaS Management with shadow IT and AI discovery helps IT teams govern both approved and unsanctioned tools. Directory Insights provides audit reporting and webhook alerting. Support is available via email, phone, live chat, and a knowledge base. > > Verdict: Rated **4.6/5** by 294 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 294 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: JumpCloud Inc. - **Location**: Boulder, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$3.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The platform offers 18% discount on annual billing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Austria, Bangladesh, Belgium, Bhutan, Bulgaria, Cambodia, China, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Greece and 47 more ## Features - API - Access Certification - Access Control - Access Controls/Permissions - Access Management - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Administrative Reporting - Alerts/Notifications - Anomaly/Malware Detection - App Management - Application Access Control - Application Management - Application Security - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management ## Integrations (100 total) - 1Password - AWS Cloud Development Kit (AWS CDK) - AWS Identity and Access Management (IAM) - AWS Lambda - ActiveDirectory Domain Controller for Windows 2016 - Activepieces - Adaptive from Workday - Agentforce - Apple - Armor XDR - Asana - Atlas - Azure Active Directory Domain Services - Azure Portal - Bitwarden ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Identity Management Software](https://www.softwareadvice.ie/directory/4549/identity-management/software) ## Related Categories - [AI Governance Tools](https://www.softwareadvice.ie/directory/5373/ai-governance-tools/software) - [Mobile Device Management Software](https://www.softwareadvice.ie/directory/4604/mobile-device-management/software) - [Single Sign On Software](https://www.softwareadvice.ie/directory/4347/single-sign-on/software) - [Privileged Access Management Software](https://www.softwareadvice.ie/directory/4241/privileged-access-management/software) - [Access Governance Software](https://www.softwareadvice.ie/directory/4665/access-governance/software) ## Alternatives 1. 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The Powershell Commands were also easy to use and is convinient when we are needing to bulk bind multiple users or devices to a specific group. > > **Cons**: Sometime the loading time is quite slow, the multi search has been removed which is helful when we are going to search for multiple user or devices. > > Overall, the updates and improvements were greatly helped me in navigating easily throughout the system. Also I am having fun learning the scripting using the JumpCloud Powershell. I just hope that the loading issue will improve. ----- ### "Streamlining IT with Simplicity and Security" — 4.0/5 > **shake** | *10 December 2025* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: I appreciate most about JumpCloud is the way it unifies identity, device, and access management into one platform. Being able to manage users, enforce security policies, handle authentication, and oversee both Windows/macOS devices from a single console has dramatically simplified daily operations. The platform’s zero-touch onboarding, browser-based management, and seamless SSO integrations save a significant amount of time. I also really value the balance JumpCloud strikes between ease of use and robust security controls — it’s powerful without being complicated. > > **Cons**: While JumpCloud is an excellent platform overall, one area for improvement is broader Linux support. Currently, certain versions like Fedora 42 and 43 aren’t fully supported, which can be limiting for organizations using those distributions. Expanding compatibility with more Linux versions would make the platform even more versatile and valuable for diverse environments. > > My overall experience with JumpCloud has been very positive. The platform offers a seamless way to manage users, devices, and access across an organization, saving time and reducing complexity. Its intuitive interface, reliable performance, and strong security features make day-to-day management much easier. While there are areas for improvement, such as expanded Linux support, the platform consistently delivers value and flexibility, and it has become an essential tool in our IT workflow. ----- ### "System acceptable, though even advanced tiers lack functionality that they will sell as add-ons" — 3.0/5 > **Verified Reviewer** | *10 December 2025* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: It simplifies the management of both users and devices. I can provision users across my various systems and devices as well quickly adjust permissions as well as groups with the click of a button > > **Cons**: Costs are rising with minimal feature enhancements. Our costs are now nearly double what they were 5 years ago, but the platform itself is largely the same. The extra features being added are mostly add-ons, not included. > > It's fine, though I wouldn't say I'm tied to it. It's a system like others, lots of add ons, generally does its job and has become more reliable in recent years. ----- ### "Simplified Identity and Access Management with Strong Security and Collaboration Features" — 4.0/5 > **Verified Reviewer** | *26 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: JumpCloud helped us centralize identity and access management by bringing user authentication, device management, SSO, and security controls into one platform. It reduced the need for multiple tools, simplified onboarding and offboarding, and made managing user access much easier. The ability to enforce security policies, manage devices remotely, and provide users with a smooth login experience were some of the biggest advantages. The platform is also flexible and works well for teams that need secure access management across different environments. > > **Cons**: The pricing can become expensive as the number of users and required features increase. Some advanced configurations and policies require time to understand and set up properly, especially for teams using the platform for the first time. The initial learning curve for device management and more complex identity configurations could be improved with more guided setup experiences. > > Overall, our experience with JumpCloud has been positive. It helped us simplify identity and access management by bringing authentication, device management, SSO, and security controls into a single platform. It improved our ability to manage users, enforce security policies, and streamline onboarding and offboarding processes. While some advanced configurations require time to learn and pricing can increase as usage grows, the platform provides strong value for teams looking for a centralized and secure access management solution. ----- ### "Managing Directory and MDM Simply" — 4.0/5 > **Tomer** | *10 December 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: SaaS, intuitive UX, great support, easy API capabilities with both PowerShell and Python, push notification for MFA, documentation is great. MDM feature is really good too, the agents on the laptops are good and not consuming much resources. > > **Cons**: It took a while to implement OIDC instead of SAML apps. Sometimes a little bit behind the market, but what is being released is really good (not many bugs). > > Working with users, user-groups, SAML, OIDC, MSM, integrations with API (including PowerShell and Python). Customizing policies, attaching to endpoints, really easy management. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.ie/software/180508/jumpcloud-directory-as-a-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/180508/jumpcloud-directory-as-a-service) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data