STORIS

Pros

It has a lot of checks and balances that doesn't allow the user to make mistakes. It also shows the designer custom options they may not be aware of to give their client the best design solution possible. Once you learn the drop-down abbreviations and become proficient you can quickly create a quote for your client. New employees never exposed to the system are able to pick it up quite rapidly as it is extremely user-friendly. Our administrator has the ability to quickly fix any errors we might have made. The reports it generates allow us to give real-time information to our clients. The ability to review clients past purchases when adding items to their home is very helpful and selecting new furniture that will compliment what they have purchased in the past!

Cons

There are times that the software is down. This can wreak havoc on our business. This may not be hey STORIS issue but rather an in-house Ethan Allen issue. We also recently moved locations. This required a new store code. The system was unable to blend the client base from the old store code to the new one requiring searching a customer's information in two different places. Not a significant hindrance.

Pros

I am the Controller and Operational Manager for a retail furniture and mattress company with multiple locations. I touch every aspect of our business, from accounting, inventory control, receivables, payables, point of sales, marketing, etc. STORIS is the best ERP software we have used in our 47 years in business. From inventory control, point of sale, receivables, payables, etc. STORIS is an excellent software. We have used STORIS since FY2020 and it has been a positive game changer for our company. The support and training availabilities at STORIS are excellent also.

Cons

There are really no cons worth mentioning. There will never be a software that functions exactly like everyone wants it to function. Overall STORIS excels in every area.

Alternatives Considered

Reasons for Choosing STORIS

Switched From

Reasons for Switching to STORIS

Pros

There are none, except this is the best the furniture world has for software and they worship it. The software is so outdated it's like stepping back 30 years. .Terrible, clunky, slow and just pathetically behind. They say it's because furniture is difficult but I've run logistics and financing before in other organizations it's just that Furniture as a whole is a racket and they exploit customers and STORIS exploits the companies.

Cons

Everything! It is slow, it looks and feels outdated. The company is so overly sensitive if you review them bad they withing days contact higher leadership in a conference call and demand retribution against employees of the organization who spoke out and they are overall. Not kidding had a review posted once and they wanted it taken down and me fired, the Vice president found me on LinkedIn shortly after my review went up. They're that petty cause they know they are slinging terrible and pathetic product. Furniture companies being cheap think they're getting top of the line (similar to what they tell their customers) when in reality they're getting a nice looking package with nothing inside for it to function properly. This product is a LEMON through and through STAY AWAY! Find a start up and invest as a company they will make something 10x better in months!

Pros

It is highly scalable. We enjoy the ability to create customizable solutions, and to run fully integrated processes. We use STORIS as an ERP, CXM, financial reporting tool and website interface. The ecosystem is supported by a comprehensive support library and active team to help at all levels. The ability to adopt new applications as our business evolves is a key advantage; STORIS can integrate with a lot of 3rd party solutions.

Cons

There are some complexities in accessing all front end and setting up routines where experience and training can go a long way, which is supported by the extensive training library and responsive support team.

Pros

Converting to Storis was like coming into the modern age. We finally were able to keep track of inventory, make sales, write services, etc without using handwritten charts. Maybe it wasn't that bad, but it seemed like a huge improvement.

Cons

About the only thing I don't like is that it seems to take a lot of clicks to achieve my goal. This is because Storis gives options and wants to make sure I'm not taking the wrong route and making a mistake.

Pros

Easy for auditing. Updating invoices, finance management. Administrative overrides. Payment processing, and reports.

Cons

Very high volume sales days system might run slower.

Pros

It helps streamline our business operations. Storis' commitment to customer service with follow up phone calls and assistance is greatly appreciated. It seems that Storis is constantly growing and updating their products to adapt to business challenges.

Cons

Any system you just have to learn the prompts, but the use of the tab key for enter took some time to adjust. We deal with with selling yardage of fabric. It would me nice to work in fractions whereas Storis limits us to whole numbers.

Pros

Ease of use and industry specific, good response time to issues.

Cons

Implementation could have went smooth, but overall it went good and been running seamless for 7+ years.

Pros

-easy to navigate
easy to do train people

Cons

This system in my opinion has no cons...

Pros

It's constantly updating and evolving with current technology.

Cons

Takes some time for employees to update with it.

Pros

The customer service is excellent. We are assigned a client representative, ours is [sensitive content hidden], and he calls and checks in with us often. He is always available to assist us with any issues. I appreciate him and knowing Capel has someone who helps bridge between us and Storis. The tech help is also very kind and usually quick to respond to cases.

Cons

Sales orders are paid in full at the time of entry and can have different fulfillment methods. This can cause a single sales order to complete at different times, not necessarily all items at once. This can cause an adjustment in the sales tax applied, often making it appear as if the customer owes more money. The ticket cannot complete with the amount due, and certainly we cannot contact our customers asking for more money.

Pros

How versatile it is. There are many integrations that work great with it.

Cons

Accounting. It has been confusing for us and our accountant.

Alternatives Considered

Reasons for Choosing STORIS

Switched From

Reasons for Switching to STORIS

Pros

I began working at Luxe Home Company after STORIS was already well introduced into our routine and immediately I found the software to be incredibly easy to navigate and learn. It is critical that tasks are able to be performed quickly and efficiently in a small business and STORIS has everything laid out in an easy to use, step by step system. For example, if I want to see our outstanding gift certificates - even if I am not familiar with the function - all I need to do is search "gift certificates" and a clearly labeled option comes up and I am guided through the prompts to print a report with exactly the information I need.

Cons

When STORIS is not working properly for whatever reason, I find troubleshooting not very user friendly. Luckily, technical support has always been quick to respond to whatever issue I am having. Specifically, my biggest gripe is when your computer goes to sleep or if you are disconnected from the internet for whatever reason, if you were working on a sales order or purchase order at that time when you go to reload the same page to pick up where you left over, STORIS will not let you in and you need to call to reset the page.

Pros

Inventory management basic product is incredible. Sales orders are the focus and places high emphasis on this function. Client services help team is phenomenal and they are always trying to push themselves to do better. I also appreciate that their corporate culture is solid and they work hard to earn your business.

Cons

Many aspects are cost prohibitive as their pricing can vary wildly when you need "custom" work. Failure to integrate with other technologies in lieu of developing their own software is a trap a lot of these companies fall into which limits capability and cost. Through the process it is easy to feel like you are too small a company to work with them and you are being nickle and dimed.

Pros

the customer service team at Storis and their tenacity to address issues as they arise

Cons

a little cumbersome for our type of operations but we operate unlike most mattress retailers

Alternatives Considered

Reasons for Choosing STORIS

Reasons for Switching to STORIS

Pros

The only reason I used this software was because our company used it instead of any alternatives. It never worked as designed.

Cons

Everything. The scheduling portion was broken, it wouldn't give correct information when making inquiries on availability, it would just lock you out of orders at points.

Pros

The program allows for accurate tracking of inventory in stock, as well as ensuring items are assigned to customers upon entry of the Sales Order. This helps not only to ensure customers are receiving them item they purchased, but also to assist with product re-ordering. The analytics function is a helpful tool to determine which products and product categories are more popular than others.

Cons

Integrating a new product into an established business always has its hiccups. Storis is capable of doing a lot and learning the product did take some time, but we did it. One specific thing that would be helpful would be to have the ability to have more than one program function window open at once. There are times where it would be easier to be able to look at more than one window and not have to switch back and forth.

Pros

The program has many different features from point of sale to inventory management even special order options.

Cons

Because the program has so many features it can be a little complex in the beginning. Sometimes updates will make you change the way you use and navigate the software program.

Pros

I have only had experience in Storis, never used anything else. Storis seems easy to me but this is the only software I have used.

Cons

Same as my pro... I have only used Storis, never had anything else. Storis is difficult in getting information out of it. The reporting could be easier. Could have a dashboard to see sales data quicker.

Pros

Modularity - Use only what you need.
Flexibility - Create custom reports needed by your industry and business, easily.
Robust, no downtime to speak of.
Upgrades included at no charge.
Amazing, attentive, professional and caring staff.

Cons

Absolutely - and I am tough - not even one negative thought about the company or its software

Pros

There aren't many ERP solutions for Furniture Retail that have ALL the solutions you need - from Inventory, POS to Accounting and in between. We're glad to know we don't have to try to integrate with additional software like accounting, etc.

Cons

Product suggestions from power users can sit for years before being implemented. One-off custom enhancements are expensive. Some parts are clunky and restrictive.

Pros

Updating orders, information, pricing, descriptions is very easy, choosing the printer settings make life very convenient and helps keep records accessible. The description button really saves time when searching for a product.

Cons

It can be very sensitive, you have to get used to the way Storis communicates, example tab instead of enter which is less convenient. There also seem to be multiple steps required that don't always seem necessary, the search feature could be more broad. It is too specific sometimes.

Pros

This software is the best out there for the top furniture companies. It has been designed from the ground up to handle the unique scenarios that present themselves in furniture sales.

Cons

As with any software, as your business grows and changes, you will some times run in to a function that does not allow you to operate the way you want. However, the Storis team is always great to work with to either find another way to accomplish your goals or to actually modify the software to suite your goals.

Pros

The limited functionality allowed me to learn it quickly. I have been in the computer industry for about 25 years so the old fashion functions like the use of function keys gave me a little nostalgia.

Cons

Antiquated features and functions. In my work we had to have multiple software products to accomplish the POS process.
For example we had to look up a custom product SKU and all SKUs in one application, write it down and then sign into STORIS. STORIS required us to use the function keys rather than typical right click for copy and paste. Really OLD FASHIONED. This is just one example

Pros

Storis is very easy to use and has really helped take our company to a new level with technology. This system has really helped us to implement new processes and make our company look more professional at the point of sale.

Cons

There are a few tweaks here and there that could be made, but its minor things that don't affect my everyday use of is.

Pros

This is a straight forward program to use at POS for your business. Somewhat simple design navigating through the software.

Cons

You can tell its very OLD. Some more complicated processes can lead to headaches for the user. Takes a long time to get used to.

Pros

We are able to get everything accomplished with our company via this software for our every day operations.

Cons

It is definitely pricey but the service and support is second to none.

Pros

reasonably easy to use. We are in process of upgrading several Releases .

Cons

not sure at this time i am only one user and mainly accounting .

Pros

Our previous inventory and sales were done on spreadsheets and written invoice pads. What a difference it makes to have such precise control over the inventory levels. We have really been able to streamline our ordering and reduce wasted space. And the sales order process, once learned, gives a very professional look to the customers - we love being able to email the sales orders! Also, a treasure trove of customer data is taken with just about every sale.

Cons

It is a big system with a lot of features - it is taking us quite a while to get comfortable with all of the "ins and outs" of the system. Storis support is always quick to reply with answers and solutions but sometimes it is hard to break away from a customer to get in touch with customer support. That being said they always get us back on track and the more we use the system the easier it gets.

Pros

Very powerful inventory and sales analysis tools. With these tools, we are able to track our best and worst selling items with ease and attain our gmroi targets to maximize profitability and cash flow

Cons

The menu format is clumsy for the system administrator. It would work more efficiently with drop down menu options

Pros

The new search engine that when you enter last name the names auto populate.
The new fulfilment step.
Our Client Advocate

Cons

save history doesn't work
have to save every time your in an order before exiting

Pros

[SENSITIVE CONTENT], our customer service rep; Customer activity SO/totals easily viewed;

Cons

We can't input fabric yards in quarter yardages; can't view a closed PO; when printing tags, PO page is exited after each item; SKU creation has some glitches

Pros

Really love exporting and importing data sets via Excel.
This helped with mass catalog changes.

Cons

We are limited to certain search queries, SQL is not allowed.

Pros

Tracking inventory is a breeze. Able to leave comments when making adjustments saves a lot of time.

Cons

It's complex and takes a lot of time to learn the software.

Pros

STORIS is simple to use and train. Has some ecomm integration capabilities. STORIS is always developing new functionality so upgrades are often available.

Cons

Not many advanced out of the box features, anything additional is added cost

Pros

the accountability aspect -- actions are traceable to determine missteps

Cons

not as intuitive/easy to train people on as Quickbooks

Pros

THE FULFILLMENT STEP 3 - THIS IS MUCH BETTER THAN BEFORE, I THINK IT HELPS THE SALES STAFF UNDERSTAND WHAT IS NEEDE IN THIS SECTION THEN HAVING BITS AND PIECES OF IT IN OTHER STEPS

Cons

NOT ABLE TO USE MORE THAN ONE SECCESION AT A TIME

Pros

The staff at Storis is very responsive and helpful. They make me desire to give Storis an outstanding review, but I'm just not quite there yet. Hoping that Storis overhauls their platform to make it more user friendly.

Cons

1. If you are an old school Microsoft platform person, you may enjoy the use of the software. In comparison to today's drag and drop, intuitive computing environment, the Storis software feels dated and clunky. Multitasking in Storis, or having multiple screens up at one time is almost non-existent, and to complete a task, or even offer a customer a simple refund, there is not always one simple process that allows the user to finish the task.
2. Storis charges for just about everything. Even to get to the detailed reports we desired, we had to purchase the EIS reporting module. It would seem to me that many of the features that Storis charges extra for should be integrated into the software itself at no extra charge.

Pros

Ease of finding existing info especially regarding our guests, is really nice

Cons

If it was easier to find & report specific info, that would be helpful

Pros

Storis has an extensive menu that help manage every area of our business.

Cons

Very expensive software and complex without training.

Pros

Flexibility, speed is good, stable, keeps growing

Cons

set-up layers, report development style improvement

Pros

Variety of applications. I like the customer search features. The reports are very detailed and give me the ability to evaluate my business from different values.

Cons

Find it a bit awkward when trying to navigate from one site to another.
I think that when scanning on point of sale it should have the last scanned item first not last. It would prevent errors in scanning.

Pros

all the features and search mode

Cons

Not being able to flip back on certain screens ie. to update customers info (should be able to do when entering a sale for an existing customer)

Pros

I like the user interface. It is very clean. I also love the integration with Dispatch Track. Everyone in my company uses this program and absolutely loves it!

Cons

I hate that the program doesn't scale to 4k properly for me and customer service can be a bit busy at times. It's also a bit expensive which might be a turn-off but it is well worth the price!

Pros

STORIS 9.5 is very reliable and structurally extremely sound. The different Modules allow a business to choose only what they require and all work seamlessly together, in my experience. The Table setups are extremely thorough yet flexible enough to customize to one’s own business needs. The interface is extremely User friendly, intuitive and highly customizable. STORIS offers a variety of “pre-built” reports but more importantly, to our business, the ability to create and run queries. The HELP functionally is very detailed,screen specific, and in most cases will answer any question one might have. I have used numerous POS packages over a 30 year career and although all have been very functional none have come close to the features and ability to customize all aspects of the package as STORIS offers.

Cons

In the attempt to answer this question I have to come up with something trivial which serves no useful purpose to anyone.

Pros

Easily learned by new users, flexible functionalities and very helpful and professional customer support team.

Cons

The more needs you have for your business model means more money to tailor-fit.

Pros

Real-time inventory and sales figures. Computerized records. Extensive sales analysis reports. Great customer support.

Cons

Occasional (very rare) server downtimes.

Pros

The product encompasses everything in one package and can accommodate any size retail business. The software itself is easy to utilize and if you ever need assistance Storis's support is second to none! I've been in the IT support department myself for over 20yrs and got to give the highest of kudos to this companies outstanding services and support.

Cons

Well if I were to give any kind of negatives I feel the main downside to the product is it's core database use of IBM U2 as opposed to SQL or Oracle. Also, all client machines must have a decent network connection to the database (<50ms milli-second response time) for decent use and if your network connection is down you cannot utilize the software at all as there's no local database, so be confident in your network connectivity and security.