--- description: Review of Remo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Remo | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [Remo](/software/183739/remo) # Remo Canonical: https://www.softwareadvice.ie/software/183739/remo Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/183739/remo?page=2) > Remo is a web-based remote control solution designed to help businesses remotely access Windows and Mac devices spanning across multiple geographical locations and provide IT support to customers. Key features include file sharing, screen sharing, session recording and diagnostic tools. Teams using Remo can diagnose and resolve IT issues, deploy software upgrades and facilitate collaboration within the organization. Built on HTML5 technology, it lets managed service providers access any device via web browsers without installing a VPN. Additionally, applications can be deployed to multiple endpoints directly from the cloud, streamlining processes to service internal as well as external customers. After the establishment of a connection, Remo enables admins to elevate access permission to the Administrator even though a session was initiated by a user with limited permission levels. Remo is available on an annual subscription and support is extended via knowledgebase, email and an online inquiry form. > > Verdict: Rated **4.4/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 9 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Pilixo - **Location**: Coral Springs, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$475.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Per user pricing to support unlimited end points. Annual pricing starts at $750/year for 3 concurrent users. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Diagnostic Tools - File Sharing - File Transfer - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Screen Sharing - Session Recording - Troubleshooting ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11620 reviews) 2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1374 reviews) 3. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.softwareadvice.ie/software/261056/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Easy to use, lightning fast and incredibly easy to deploy" — 5.0/5 > **Verified Reviewer** | *22 November 2017* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I came across this software when I was looking for a remote managing tool for a client. The fact that the client is HTML5 based makes it incredibly easy to deploy and use regardless of location or device used (including mobile\!) which was a must for us. Performance was also beyond expectation, way faster than any other similar product I've used. I was really impressed with the competence of the support team as well. I've actually had the chance to meet the product team during a trip and it was refreshing to see such a dedicated group working on a new product in a sector that is otherwise quite stale. > > **Cons**: The only thing I can say so far it that the UI was originally lacking a little in some areas, but the last release has introduced a lot of improvements. A lot of the latest changes were in fact based on direct customer feedback. This is a statement to how the product team really listen to their customer (something you definitely don't get with the other "big players"). > > Increased client efficiency. Removed all issues with client deployments thanks to the thin client and the HTML5 nature of the product. ----- ### "Remo gets the job done" — 4.0/5 > **Paul** | *31 July 2017* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I have only worked within Remo and have found it to be a solid product that allows for the remote control of an end users computer. The product shows a lot of potential and I have overall been happy with my experience using the program and most of all I have been happy with the Pilixo staff's willingness to seek constructive criticism in the interest of continuing to better the product. > > **Cons**: We tried working with the Remo Assist Feature with very little success. Using the PIN CODE option the connection will hang and never establish itself. Using the "COPY LINK" option the executable does not download and using the "SEND BY EMAIL" option a new Google Chrome window opens, but nothing sends (I think the program is trying to use the default email program which does not lend itself well to our G-Suite environment). To reiterate a request I sent to Remo the other day, it would be great if we could see if a computer is actively being used (and how long it has been inactive for) prior to signing into it. This would allow us to check if a customer is actively using their computer and if they are not then we know if it is a good time for us to sign in and make adjustments to it. This is infrequent, but occasionally the computer being controlled will stop taking my input (keyboard and mouse); however, the local end users input is still accepted. I close and then reopen the session and my control is reestablished. > > The ability to remotely control another persons computer. ----- ### "Too Many Steps" — 2.0/5 > **Shayda** | *13 November 2021* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: The software is interesting because it allows for virtual networking, and seeing people face to face other than zoom or teams. > > **Cons**: There are too many steps to setup and launch Remo on your computer, especially if you are on a VPN. We have tried to roll this out as a virtual networking tool and people just won't join because it's that difficult. We even hired tech support who were not able to help some of our guests. > > Dissappointed - limited tech support and capabilities. Low quality platform and support given the cost. ----- ### "Remo meeting software" — 4.0/5 > **Jeffrey** | *11 August 2021* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Ability to intuitively grasp the concept of moving around to meet / see other attendees... "table hopping." This is the feature I liked the most, by far. > > **Cons**: Pricing made it too costly to continue to maintain a license for my clients > > Was looking for a meeting software that allowed us to speak to an entire room, but then allow attendees to interact with each other. I liked how Remo does that. ----- ### "Reliable Remote Control and Monitoring" — 5.0/5 > **Sri** | *27 July 2017* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: It uses lot less bandwidth than any other tools in this category we have used. Must have tool for the MSPs to monitor the changes happening on the devices. > > **Cons**: We haven't come across any. Initially there was no support for the attended support when we have started. Later it was added and works great. > > Next generation of monitoring of servers. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/183739/remo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/183739/remo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data