Ricochet360

Pros

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Pros

Love everything about the system. No complaints

Cons

It needs to be more streamlined for my service team to use the system.

Pros

Just took some new employee training with [sensitive content hidden]. Very knowledgeable and thorough. Took the time to answer my questions and found answers to questions he didn't know himself. Good work [sensitive content hidden]. I am feeling comfortable moving forward and look to put up big numbers with Ricochet's help!

Cons

Not applicable. I'll come back if I feel the need to complain.

Pros

Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

Cons

Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

Pros

It helps my employees to not have to think as much about which lead to call. One lead comes in, its called, and then you move onto the next lead.

Cons

It is a little costly. I wish it was more affordable in the past. I would have tried it awhile ago.

Pros

One of the best features is when adding a new producer, they have a ready-made pipeline. It certainly helps when recruiting for new staff. The producers no longer need to plan out the day and try to figure out the best prospects to follow up with as the system cadence dials the best lead for them at any given moment. It prevents quoted prospects from slipping through the cracks.

Cons

It can be a complicated system when making changes. Fortunately, [sensitive content hidden] from [sensitive content hidden] are extremely helpful, intuitive and competent in implementing solutions and changes needed to make the system better fit our specific needs.

Pros

Automates processes.
Easy to roll out.
Maximizes callers' efforts.

Cons

The software works perfectly. At this time everything is exceeding our expectations.

Pros

no lead gets left behind, in our old system we lost leads

Cons

complexity can be an issue sometimes. it takes time.

Pros

the system is amazing. the support is very good. [sensitive content hidden] done a great job helping me to review and make suggestion on how to improve my ROI.

Cons

none so far. The support, the system are great

Pros

-speed to contact is fantastic
-saw an increase in internet lead efficiency/productivity almost immediately

Cons

-customer support leaves a lot to be desired. hop on the zoom call and after 45 minutes get absolutely no where. have to book a time with either [sensitive content hidden] to get questions answered

Pros

is Fast and easy to use

Cons

nothing for the moment

Pros

sparm guru auto dialer are our favorite features

Cons

we enjoy everything about the software no changes

Pros

Reporting features to look at user history

Cons

Have to make sure user are plugged into hardware with ether.

Pros

Pipeline tracking is a huge factor when managing a team of sales people.

Cons

I guess if I had to state something, the incoming calls could be placed in a waitroom that alarted the attendant a call was there. Again, I'm just listing something to improve on. Not a huge deal.

Pros

[sensitive content hidden] helped our agency a lot. She was able to customize our leads.

Cons

[sensitive content hidden] is great she set up a list of a specific category of leads

Pros

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me.
2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient.
3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Cons

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Pros

Really listens and builds the system towards your needs.

Cons

Was difficult at first to train staff, but once you get the rhythm it is smooth.

Alternatives Considered

Reasons for Switching to Ricochet360

Pros

This software has helped me track my leads and sales when others offered cannot.

Cons

you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!!

Pros

It does what they said it would and more!

Cons

The system works very well. The funny thing is that anything I didn't like about the system was solved when I met with their team.

Pros

We used so many dialing systems before Ricochet 360. All hard to use, hard to train on and hard to teach others how to used. After 5 platforms we found ricochet 360 and we have stayed with them the longest

Cons

I don’t like that you can not mass assign leads to people. You can’t mass delete leads. You have to individually fix errors

Pros

Easy to use and very helpful to stay organized with the leads in the system

Cons

There hasn't been many things I have not liked about the software

Pros

Ricochet has been our "go to" platform for CRM/lead management and our soft phones. Through its efficiencies in automation, it's proven itself over and over again as a positive contributor to our bottom-line!

Cons

It takes some time to get used to and set up. However, there is a solid core of professionals who help with this process from onboarding to post-implementation.

Pros

The auto-dialer is second to none. It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support. The support is a natural person answering your questions in emails, not system-automated answers. Click the support help in the system, and an email response will arrive the same day. [SENSITIVE CONTENT] had been the most incredible help, from onboarding to system optimization. She is an expert and willing to share her knowledge anytime she is asked.

Cons

The monthly cost of Ricochet is pretty high.

Pros

I find that the software is user friendly and has a lot of capabilities

Cons

Don't like incoming calls at the same time I am dialing out

Pros

Easy to learn, easy to use, and very little mistakes or down time.

Cons

I dont have anything negative to say about this software.

Pros

auto dialer, ease of use and follow up calling with reminders. 3 way conferencing is a plus and assigning task to team mates

Cons

on brake pedal, you must remember to submit taks

Pros

I love how well the support works and the seemingly almost endless flexibility this system has.

Cons

The interface is not the most intuitive and seems a little dated. There are a few features it could have.

Pros

The fact that they are offering most of what we needed in one area. CRM, a Phone system, a power dialer, a marketing platform, chat, and they offer a SIP service. They are also helping us with our migration from Hubspot to Ricochet. Very detailed videos and manuals.

Cons

Video chat and desktop sharing are not available, but the techs came up with a webhook solution for it.

Pros

The efficiency of getting into contact with my leads.

Cons

I don't have any complaints about this software.

Pros

Dialer, reporting, and the CRM. This will also get the activity needed from my producers.

Cons

None I can think of. I like all the features of the software.

Pros

Efficient, simple, effective. Great at helping agents bang out calls

Cons

Expensive, algorithim can get thrown off quickly, spam guru is iffy

Pros

I'm able to pay our rep's with confidence

Cons

That my salesmen can go back & back date entries a month or more

Pros

Click to Call and controlling the way I can handle the leads

Cons

Sometimes it is difficult to use while multitasking with other systems in our office.

Pros

Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into.

Cons

Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was.

Pros

The automation has been great. We go online and it auto dials, texts and emails.

Cons

There is nothing in particular that jumps out to me

Pros

The software is user friendly! We loved that we were able to access the software from any device.

Cons

We loved everything about this software..NO cons!

Pros

Love the efficiency of it. Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom

Cons

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster

Pros

The job [sensitive content hidden] has done with making this software more user friendly has been incredible. It has made my life 10 times easier and my daily work life better.

Cons

I have zero complaints. Keep up the good work.

Pros

Automation, and being able to contact more potential clients

Cons

none so far, if anything, I would say price

Pros

You don't need a phone since it uses VoIP over the internet. So you just need your laptop wifi and headphones.

Cons

Dropped calls. Crossed calls. Overpriced. Not Allstate compliant. Crashed way too often so we had to switch

Pros

Nothing at was good, read the contract. Save your time.

Cons

Everything, the training is no good, and the support is bad.

Pros

This system is the best phone and lead crm I have found since becoming an insurance agency owner 10 years ago.

Cons

setup is somewhat challenging but WORTH it!

Pros

I'm just new to the system, but it looks good

Cons

I'm new to the system. Have not started using it yet

Pros

Outbound calls work very well with complicated setup

Cons

Inbound calls can use a little work with logic

Pros

I have been using other CRM systems for 15 years now and Ricochet is definitely the most advanced i have ever come across. This system will make you more efficient and increase your sales.
My customer service rep has been extremely helpful, patient and always available. The integration of your lead management system and phone service is a must. My old VOIP phones and lead management systems are like a rotary phone compared to Ricochet.

Cons

Take a little while to get used too

Pros

Not available

Cons

Not available

Pros

Once you get familiar with it, the functions are great! Customer rep, was remarkable, she held my hand, was super knowledgeable and even tolerated me as I was extremely frustrated at times. I am so thankful for her and all she did to help me get up and running.

Cons

Simply getting familiar with ALL the functions, it has a ton that it can do so to an average tech person it can be overwhelming.

Pros

the aggressive nature of the sales process

Cons

the startup process, but you get that with just about anything new that you try

Pros

All-in-one CRM solution. One company for all my CRM needs

Cons

Getting started can be a little overwhelming, but if you watch the training videos, you'll get the hang of it.

Pros

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons

A bit challenging to set up initially, integration of prior lead data did not go as expected.