--- description: Review of Ricochet360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ricochet360 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/254/sales-force-automation/software) > [Ricochet360](/software/183895/ricochet360) # Ricochet360 Canonical: https://www.softwareadvice.ie/software/183895/ricochet360 Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/183895/ricochet360?page=2) > Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more. Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling. Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.8/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 82 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ricochet360 - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User - **Pricing Details**: Minimum of $500 monthly (4-5 seats) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Calendar/Reminder System - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (13 total) - Constant Contact - Drupal - Google Sheets - Lead Manager & CRM - LinkedIn for Business - Mailchimp - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Force Automation Software](https://www.softwareadvice.ie/directory/254/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.softwareadvice.ie/directory/254/sales-force-automation/software) - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4481 reviews) 2. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (620 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18803 reviews) 4. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6993 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (742 reviews) ## Reviews ### "Richochet Farmers Review" — 5.0/5 > **Gage** | *28 October 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: This software has helped me track my leads and sales when others offered cannot. > > **Cons**: you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly\!\! > > Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone. ----- ### "Training review" — 5.0/5 > **Rocky** | *19 February 2025* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Just took some new employee training with \[sensitive content hidden\]. Very knowledgeable and thorough. Took the time to answer my questions and found answers to questions he didn't know himself. Good work \[sensitive content hidden\]. I am feeling comfortable moving forward and look to put up big numbers with Ricochet's help\! > > **Cons**: Not applicable. I'll come back if I feel the need to complain. ----- ### "Read contract" — 1.0/5 > **Steve** | *4 April 2022* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: Nothing at was good, read the contract. Save your time. > > **Cons**: Everything, the training is no good, and the support is bad. > > Not good at all, have much better at a lower price. ----- ### "Best Automation Tool" — 5.0/5 > **Verified Reviewer** | *14 February 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automates processes. Easy to roll out. Maximizes callers' efforts. > > **Cons**: The software works perfectly. At this time everything is exceeding our expectations. > > Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company. ----- ### "Great support from Werner - love the Zoom session access\!" — 5.0/5 > **Donn** | *17 April 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Used the Zoom support today to address some issues that were happening within our agency. \[sensitive content hidden\] did a great job of patiently walking thru our issues and addressing them one by one. Took the time to explain \& respond to numerous questions and we were able to come up with proactive fixes as a result. Turned a big frustration (almost all due to operator error) into a very positive experience > > **Cons**: Sales team performance tracking \& reporting could be beefed up. Looking forward to call recording \& AI coaching tools. > > Just launched in March. Very positive so far. Still getting familiar with established protocols and such. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/183895/ricochet360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/183895/ricochet360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data