---
description: Review of SAP Service Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SAP Service Cloud | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [SAP Service Cloud](/software/184678/sap-service-cloud)

# SAP Service Cloud

Canonical: https://www.softwareadvice.ie/software/184678/sap-service-cloud

> SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.


SAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.


The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.


SAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: SAP Service Cloud pricing plans are available on annual subscriptions based on the number of users.
Contact SAP for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- Activity Dashboard
- Activity Tracking
- Assignment Management
- Call Routing
- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management
- Customer Complaint Tracking
- Customer Support
- Data Import/Export
- Document Storage
- Forecasting
- Gamification
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Lead Management
- Marketing Automation
- Monitoring

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)

## Related Categories

- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews)
2. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (824 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
5. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews)

## Reviews

### "increasing the efficiency of customer service" — 5.0/5

> **Daniel** | *23 May 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster
> 
> **Cons**: fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation
> 
> All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve

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### "comprehensive solution for customer service and support" — 4.0/5

> **Verified Reviewer** | *13 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Offers a customizable interface and workflows to meet specific business needs.
> 
> **Cons**: Can be complex and require specialized knowledge and training to implement and use effectively.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/184678/sap-service-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/sap-service-cloud-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/184678/sap-service-cloud> |
| en-GB | <https://www.softwareadvice.co.uk/software/184678/sap-service-cloud> |
| en-IE | <https://www.softwareadvice.ie/software/184678/sap-service-cloud> |
| en-NZ | <https://www.softwareadvice.co.nz/software/184678/sap-service-cloud> |

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