RMH Store

Pros

Very User Friendly.
Is more than a simple POS.
Backoffice Integrated.
Easy to Extend.
Quick implementation.

Cons

Not Software as a service.
Some companies do not have any infrastructure to host the database and need a full administrated solution.

Pros

Fully integrated Prdering Receiving, Sales, Physical Inventory and Reports.

Cons

Had to chnage from Quick Books, was a little nervous about the
switch. My install team made me very comfortable with the switch.

Pros

IT WAS LIKE THE OLD PROGRAM THEY STOPPED SUPPORTING. ARCHAIC. LACKING IMAGINATION AND NO FORWARD THINKING.

Cons

LOST QUICK ACCESS TO JOURNAL SEARCHES. I WOULD IMAGINE ANY PROGRAM BUILT BY A 3RD GRADER WOULD FUNCTION BETTER THAN THIS OLD PLATFORM. NOT A PROGRAM A RETAILER WOULD JUMP UP AND DOWN ABOUT. I BOUGHT IT. THERE WAS NO SUPPORT TO GET IT RUNNING IN MY STORE. 6 MONTHS LATER I FOUND SOMEONE WHO COULD HELP ME AND HE CALLED THEM TO GET UNDERSTANDING ABOUT HOW IT WORKED. $300.00 LATER HE HAD IT RUNNING. NO SUPPORT. NO IMPROVEMENTS, LOST SOME EASY PARTS FROM OLD PROGRAM. DO NOT BUY THIS PRODUCT. FIND ANYTHING ELSE. DON'T WATE YOUR MONEY AND TIME. IT IS NOT WORTH IT.

Pros

Excellent customer support and easy transition

Cons

Web integration options and mobilty features out of the box

Pros

Comprehensive, integrated solution offering real-time insights, adaptable to various retail needs.

Cons

RMH releases many features, which is inherently a great thing, however, regular updates and maintenance may present challenges, especially for businesses without a dedicated IT team.

Alternatives Considered

Reasons for Choosing RMH Store

Switched From

Reasons for Switching to RMH Store

Pros

Being a manager of a Hospital gift shop we have many volunteers ranging in age and experience. This system is easy to follow/use for our staff and employees

Cons

This is coming from my volunteers that they feel it is more steps for the transaction. (In my opinion it is more streamlined and direct)

Pros

Nice new updated platform for RMS. Seamless transition from MS RMS to RMH. We dealt with the Irish Partner and these guys were very knowledgeable. We received an extensive demo, we received a project plan when we were moving. The new improved RMH, has many improved and new features, we were explicitly advised that it is NOT RMS so expect some changes.

Inventory counts - much improved
Mobility through additional add on - Very good
Managing Debtors & creditors - It is done correctly in RMH
Fast - easy to use and configure POS screen
Great Partner for deployment and support
Great roadmap for future development
Multi store
Multi Currency - this is especially important of you trade online for managing financials.
Inexpensive compared to others e.g. Retail Pro, Cigid, LS Retail

Cons

We miss the old RMH customer community - this however was managed by Microsoft.
The Item card in back office needs more fields for data
Reporting, while extensive as an accountant we could do with some year end reports, some that were available in RMS.

Alternatives Considered

Reasons for Switching to RMH Store

Pros

Easy to setup and user friendly, also makes it easy to keep track of the all store inventory. Simple and quick invoicing.

Cons

Not that many manuals and help screens to walk you thru some screens or different options.

Alternatives Considered

Reasons for Choosing RMH Store

Reasons for Switching to RMH Store

Pros

POS works well, albeit a couple of bugs.

Cons

RMH Central completely inaccurately reports our sales tax, tenders, and MISSING transactions.
Can not PO from Central? Very frustrating for a multi-store environment

Pros

RMH is a hands on product that is easy to understand. train others in and implement for your business.

Cons

My only nitpick would be the inability to create multiple of the same reports side by side without having to export the data.

Pros

The POS interface is very user-friendly and intuitive.

Cons

The reporting feature is not user-friendly or intuitive.

Pros

Combined retail realm and microsoft rms
Especially good for matrix items

Cons

Reports are hard most are missing the microsoft drill down

Pros

Support from MCS. Mary and Shawn have the best support

Cons

Nothing special it works well could be easier for new users

Pros

RMH is very user friendly , inventory management is easy with this product.

Cons

Integration took a bit of time, but was done very thoroughly

Pros

RMH conversion from RMS was east to do. Employees were able to quickly become functional with the system due to its similarity with RMS. RMH has capabilities to manage a multi-store operation centrally.

Cons

RMH’s policy is to communicate with users only through the third party integrator. This is satisfactory most of the time, but not always. It can be difficult to get a more complicated issues resolved due to this process.

Pros

Great modern looking POS with a lot of functionality and new features added regularly.
There are a number of 3rd party companies who integrate into RMH offering such things as website integrations, payment processing and loyalty addons. This list is growing all the time.
The product is easy to use due to being logical and well laid out.

RMH is a great replacement for Microsoft RMS, it allows for quick and easy migration and offers much of the same functionality, as well as extras such as emailing a receipt to a customer and built in loyalty.

Cons

Not so much for new installs but those moving from Microsoft RMS do notice some missing features such as graphs at the POS. These are however being developed and should be available in the future.

Pros

It is very easy and fast to install and setup, without sacrificing functionality and efficiency. I love that the functionality can be extended through the SDK provided with the software, which makes it very adaptable for different business verticals. The support team is always ready to help and there is also a large community of distributors that supports each other.

Cons

I would like there to be more reports natively or some configurable reporter, although most of the existing reports meet the desired functionality

Pros

is a product that evolved from Microsoft Dynamics RMS, which has enriched it with functionality that Retail requires, the functionality of concentrating the information in the Head-Quarter and visualizing what happens in each POS and in each store, it is a functionality that everyone customers love it.

the versatility of making promotions and discounts as required by the customer, that RMH chooses the best price for the customer, is something that cashiers love.

Being able to configure everything we need in Retail is something that few products offer in the market.

Cons

the details of integration with ERP's that some clients have, they are already working on it and that is great

Pros

Very easy to use. Easily customizable. Not too complicated to configure, setup and deploy.

Cons

Some functionality was lost from the previous version of this software (RMS). It is getting addressed and eventually this will be resolved.

Pros

RMH is a really good software for different types of businesses, Is easy to use and open to make developments.

Cons

RMH still on his firsts years, they're some bugs that they are working on it.

Pros

POS screen is customizable as per the user which makes it easier to use.
Inventory management is great.

Cons

Need to pay to get the basic reports understandable, For exp. Z report needs to be simplified and easier to understand. Change screen shows after the receipt print option which is opposite. Cannot remove "transaction void" option from cashiers.

Pros

We have been using Microsoft RMS/Quicksell 2000 at our three retail stores since 1999. The main selling point for RMH is that it is designed to use the existing RMS database. The new application has been largely easy to learn and use. There are in some cases new things to get familiar with, but most manager functions are pretty straightforward and similar to RMS. The POS is very easy for new cashiers to learn and use. RMH support for us comes from our long time RMS partner, Steve. He installs updates and quickly answers our questions. I cannot comment regarding support directly from RMH. Version 3.7 has been very stable for us.

Cons

The separate application called Stocktake is used to perform physical inventory. I would say it is more cumbersome than using RMS.

Pros

Its speed and efficiency and synchronization between stores with RMH CENTRAL

Cons

what I don't like is the security system

Pros

Looks! The POS is pretty. Adjustable reason codes. Reason codes necessary at check out for price adjustment.

Cons

Looks can be deceiving. Instruction and "How to" videos incomplete or non-existent. There are a lot of dead ends. There are places where there are too many unnecessary steps. We are receiving errors and hit cancel to get out of it but it still does the function. I can't even list them all!

Pros

The software is overall easy to use and has a lot of options on how to get to functions.

Cons

The layaway system is time consuming when creating a new customer.

Pros

Nothing works well, inter-phases crash and does not work well with peripherals - pole displays and credit cash machines are slow to react and you will regret this purchase/upgrade.

Cons

Everything up to this point, how simple should it be to update inventory figures with PO's, populate dates and provide accurate figures? This even messes up the sales tax calculations!

Pros

Easy adaptation to specific business requirements.

Intuitive features and interface.

Cons

Headquarters pricing scheme. That's all.

Pros

I like how it’s convienent and helpful for my store

Cons

Their really isn’t downside to this system

Pros

not much, hard to believe i bought rms ten years ago...and feel it's way better!

Cons

Screen /invoice formats are awful. seems like almost anything and everything takes extra clicks to get anything done

Pros

Ease of use and market adaptation, as well as price affordability.

Cons

Graphic user interface and video adaptation.

Pros

Retail Management Heroe is very easy of use

Cons

the price is above the market price of other similar applications

Pros

It is very simple to integrate and easy to create extensions

Cons

I think a RMH need a better Documentation

Pros

do not know we have not been able to complete install

Cons

support is non existent we cannot get any help with basic questions

Pros

Lo mas que me ha gustado es todo. Super amigable de usar y todo funciona como deberia ser, reportes y inventario ha sido lo mejor que he visto en un programa de ventas.

Cons

Todo funciona al maximo. Lo recomiendo al 100%. Me gusta todo de RMH.

Pros

El utilizar la misma base de datos de RMS hace una fácil migración del sistema, de igual forma, tener las mismas funcionalidades hace mas sencilla la curva de aprendizaje.

Cons

Una interfaz de usuario mejorada, basada en las mismas funcionalidades de RMS, mejor extension en los desarrollos para el producto y una forma fácil y sencilla de comprender.

Alternatives Considered

Reasons for Choosing RMH Store

Reasons for Switching to RMH Store

Pros

Las bondades y todo lo que incluye, es un software muy completo.

Cons

El precio de licencia perpetua para usuarios básicos.

Pros

Es un mini ERP pues no solo hace los procesos de POS, su getway es muy bueno para conectarse con varias herramientas.

Cons

En Colombia es muy complicado vender algo con valor en dólares

Pros

Es una herramienta versátil y robusta, con grandes capacidades para la gestión del punto de venta. Permite configurar múltiples opciones de tipos de productos y centralización de tiendas.

Cons

Únicamente permita utilizar el motor de base de datos MS SQL Server