--- description: Review of Service365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Service365 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [Service365](/software/185044/service365) # Service365 Canonical: https://www.softwareadvice.ie/software/185044/service365 > Service365 is a comprehensive cloud-based ERP solution that streamlines field service processes with robust customer management, accounting, dispatching, and work order capabilities. Service365 connects your field services teams with QuickBooks Accounting. With Service365, businesses can manage customer communications, schedule follow-ups, centralize contact information all in one place. Administrators can easily plan resources time for work orders, while managing costs for every job. For on-site teams, Service365 can capture the client needs to ensure that no details are missed. Service365 can also record expenses and approve time entries for labor expenses. Service365 can easily integrate with payroll systems in order to track employee details and time for accurate payroll. > > Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 3 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Service365 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Service365 directly for pricing information. Per User Monthly. One time Implementation and Configuration Services Available. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, United Kingdom, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Automatic Backup - Billable Items Tracking - Billing & Invoicing - Bills of Material - CRM - Calendar Management - Compliance Management - Contact Database - Contract/License Management - Customer Database - Customer History - Customer Management - Customisable Branding ## Integrations (3 total) - Microsoft Teams - QuickBooks Online - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Professional Services Automation Software](https://www.softwareadvice.ie/directory/4135/psa/software) ## Related Categories - [Professional Services Automation Software](https://www.softwareadvice.ie/directory/4135/psa/software) - [Electrical Contractor Software](https://www.softwareadvice.ie/directory/3965/electrical-contractor/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.ie/directory/1875/mobile-app/software) - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) - [ERP Systems](https://www.softwareadvice.ie/directory/4365/erp/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (445 reviews) 2. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews) 3. [Skimmer](https://www.softwareadvice.ie/software/89281/skimmer) — 4.9/5 (228 reviews) 4. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5203 reviews) 5. [Fieldd](https://www.softwareadvice.ie/software/101498/fieldd) — 5.0/5 (142 reviews) ## Reviews ### "Service365 is easy to use for my field staff" — 5.0/5 > **Scott** | *26 January 2021* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: It very easy to navigate to jobs, create quotes, enter time and invoice complex job. > > **Cons**: I wish the product would integrate with other accounting platforms. > > Getting the data directly into our accounting system has always been a pain. Also, changes made in my finance department often would not find its way into the field. As a result decisions being made would be late or even wrong. Service365 allows the data between the field platform and the finance system to be 100% real time synced. ----- ### "Service365 makes PO's to Payroll easy" — 5.0/5 > **Jason** | *8 February 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: A welcome addition to importing items into accounting software. Allows for easy reconciliations in payroll. Tracking of jobs just became an easy task. > > **Cons**: A few kinks along the road but issues get resolved quickly. ----- ### "Not great for residential service based businesses" — 2.0/5 > **Ami** | *31 October 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: The ability to get granular with data was a strong point. Reporting and visibility into job details were helpful once set up. It also integrates well with QuickBooks, which made financial syncing relatively seamless. > > **Cons**: The user experience is quite poor. It’s clunky, requires far too many clicks to complete simple tasks like booking a job, and isn’t intuitive at all. There’s no dedicated mobile app — techs have to use the web version, which often fails in basements or areas without internet access. Making changes to a job while on-site is nearly impossible for field staff and must be done by the office, which creates major inefficiencies. Committing materials to each job is cumbersome and time-consuming, and the customer-facing features are extremely limited. Overall, the platform feels underdeveloped for real-world field use in our experience, especially for residential service work. > > We wish we had better things to say. We’re a residential, service-based electrical company with a high daily volume of smaller jobs. This software isn’t well suited for that type of workflow — it’s clearly designed for larger, commercial projects where technicians don’t need daily access. The user experience has been challenging. Our team has found it difficult and time-consuming to use, and it’s had a significant impact on our AR process because invoicing requires a lot of extra work on the office side. That said, we take responsibility for not fully understanding what we needed when we first chose this platform. We didn’t know how important it was to define our operational needs clearly until after we had this experience. The team behind the software seems genuinely committed to improving, but unfortunately, it just hasn’t been a fit for us. After six months of use, we’ve made the decision to switch to another system that better aligns with a service-based business model. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/185044/service365) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data