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About HubSpot CRM
HubSpot is a cloud-based, AI-powered customer relationship management (CRM) platform that helps companies of all sizes grow better. HubSpot has hundreds of thousands of B2B and B2C customers and is built for scaling companies across all industries. It offers features like outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.
HubSpot’s Smart CRM is the engine that powers the entire customer platform and offers a visual dashboard with a real-time view of the entire sales funnel. Businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. It also includes marketing tools for lead generation and email marketing automation features, along with a variety of sales tools to help reps manage contacts, track deals, manage their sales pipeline, and more. The platform seamlessly connects all your data, integrates with third-party apps, and gives your marketing, sales, and service teams the timely insights they need to deliver the best customer experiences possible.
It’s free to start and scales to fit your unique needs as you grow.
HubSpot CRM pricing
HubSpot CRM has a free version and offers a free trial.
Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes
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HubSpot CRM Reviews
Feature rating
5 reviews of 4,212
View all reviews
Daljeet
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 3/9/2024
User-Friendly Interface
Pros
I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options. It also offers useful automation, reporting, and support, making it easy to manage and scale customer relationships.
Cons
The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization.
Damon
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 5/9/2024
HubSpot is the go-to CRM for simplicity and for all the bells and whistles
HubSpot CRM is very quick to get set up and an essential toolkit for anyone managing clients, activity, pipelines, sales etc.
Pros
The biggest pro of HubSpot CRM for me is the record keeping of contact history in my contact records.
Cons
Sometimes all the advanced features can be a little complicated, but there is plenty of support to guide you through.
Alternatives Considered
ClickUpReasons for Choosing HubSpot CRM
A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpotSwitched From
ClickUpReasons for Switching to HubSpot CRM
A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot
Mo
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0
3
Reviewed on 19/8/2024
Unreliable Chat Support - Misleading Advertising
Terrible when it comes to support.
I wouldn't count on their live chat as it's extremely unreliable.
Pros
CRM features such as contacts and deals.
Cons
The support is terrible and oversold.
You are told if you upgrade to a paid plan you get access to 24/7 around the clock chat support - unless they are not avilable.
They may not be available due to simple reasons such as not working on weekends, holidays, or just too many enquiries.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to HubSpot CRM
User Interface and the Sales Pipeline being user friendly.
James
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 7/9/2024
King of CTMs for a Reason
Overwhelmingly positive. Every client I have implemented HubSpot for has been very happy with the results and we’re able to see results as early as the first month of usage.
Pros
The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are able to provide your sales agents with extremely valuable information that they would only be able to get through a system like HubSpot. It increases the chance of closing a deal and converting a lead into a customer tenfold!
Cons
It would be the price. It’s a tough sale for an agency to recommend to a client who has never used a CRM before and does not understand the value of having a system like this.
Zoe
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/8/2024
Hubspot is the essential all-in-one system.
Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales.
Pros
Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support.
Cons
It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful.
