VoIP.ms

Pros

The online portal offers many features and the billing is clear.

Cons

Can be overwhelming to setup for someone with little VoIP experience

Alternatives Considered

Reasons for Choosing VoIP.ms

Reasons for Switching to VoIP.ms

Pros

VoIp.MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before. It has been very gratifying to see that even when the system was maliciously attacked, VoIP.MS responded quickly, professionally and effectively. I can't praise this service highly enough.

Cons

As a non-techie responsible for purchasing and setting up the system, it was intimidating to start. I needed an experienced tech to hold my hand, but I would urge anyone concerned about cost-effective business communications to read the wiki and tutorial helps and give it a try.

Alternatives Considered

Reasons for Choosing VoIP.ms

Reasons for Switching to VoIP.ms

Pros

Support is really really responsive and top notch. Even when I had a complicated issue with a specific international number they were able to re-route traffic to make it work within minutes. Other carriers this would have taken days and days.

Cons

Some of the calling rates to europe are not great.

Pros

Cost was the driver in the decision making process

Cons

the annoyance of them closing support tickets after they respond and mark them as "Resolved". They instruct you to open another one, then another one and so on...

Pros

Low cost and high reliability of the system.

Cons

Unresolved issues with SMS capabilities on main DID numbers

Pros

We have found Voip.MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment. Their platform has consistently proven to be both reliable and efficient, thereby enhancing our communication processes.

Cons

We experienced a prolonged service interruption spanning multiple days. This unforeseen downtime had significant repercussions, impacting our operations and causing considerable inconvenience.

Pros

Great customer service. Chat and phone available when needed. Always able to resolve situations quickly, even if it's difficult to our specific solution.

Cons

It's very setup-driven. You need to know exactly how you want your system set up. I don't know of another way to make it simpler but setup is somewhat tedious.

Alternatives Considered

Reasons for Choosing VoIP.ms

Reasons for Switching to VoIP.ms

Pros

I like having VoIP service available for a low fixed monthly rate.

Cons

I don't have any complaints about VoIP.ms. Perhaps what few difficulties I have are due to connectivity issues, and not VoIP.ms' service.

Alternatives Considered

Reasons for Choosing VoIP.ms

Switched From

Reasons for Switching to VoIP.ms

Pros

VoIP.MS provides us a means to rapidly deploy service in any location for short or long term use. The simple to use features make VoIP.MS the platform of choice for our needs.

Cons

We have had some difficulties in matching inbound services on end points with the right servers. I single config page with all the parameters for each line provisioned would be a HUGE help.

Pros

Setup is very complete. You can tweak anything with your phone lines.

Cons

Billing in USD. Not for everyone. You need to know about networking and telephony before going with them. This is not a service for end users without technological knowledge.

Pros

I started using this service because it was cheap. Overtime I've fallen in love with the flexibility of the system, especially the flexible rules for routing and IVR. As an added bonus, I've essentially stopped all junk phone calls with a mixture of a call routing rule and an IVR.You can basically do anything with the service.

Cons

This is not a service for your grandma to setup - you will want technical experience. They do have a pretty extensive documentation database, but you still need to put in the work.

Pros

Having the option to retain an existing phone number was very important. The fact that VOIP.MS ported the number as part of their initial service was a bonus. Call quality is excellent, with no lag or echo, or fading! Having multiple servers in several major cities allows VOIP.MS to distribute the network traffic and maintain system stability. The customer web portal is intuitive and easy to use, so managing your account is relatively easy. Setting up new a ATA device, for a home consumer, is easy with the How-To instructions provided in the HELP section.

Cons

The most difficult part of the service is the initial setup - i.e. creating your account. No where does it mention that you must add a minimum dollar amount to your account - $15.00 US, I think. Make this requirement known early in the process so people don't become frustrated when they think all the steps have been completed, but they can't add their device and/or activate the service.

Alternatives Considered

Reasons for Choosing VoIP.ms

Pros

I use the IVR for both my business phone and a client line. The IVR helps me filter robotic spam from my personal phone as well as provide a phone menu for a client that would be many times more expensive to purchase from a traditional phone provider.

Cons

Setting rates for being a reseller is confusing, the reseller can set rates based on fractions of a penny or by percentage. I don't quite understand how the math works.

Pros

VoIP.ms is quite inexpensive compared to traditional phone providers. All "cloud PBX" features are available at no additional charge, and reliability has been very good as of late.

Cons

Bit of a learning curve if you're not familiar with VoIP or SIP. No automatic failover if your server experiences an outage. SMS/MMS still has occasional issues.

Pros

We like that we have a phone solution that offers many features for very little money - it's a great value. We're able to screen our calls and then block spam/phishing callers, of which it seems there are a lot these days. The voice quality of the calls is extremely good.

Cons

I'd don't like that we're still paying for our ported phone number every month. There should have been a one time charge and done.

Pros

VOIP.ms is extemely easy to use. The many features such as: Call Encryption, Call Conference, Call Detail Reocrds, Busy Lamp Field (BLF), Call Forwarding, Call Hunting, Call Parking and Digital Fax are just of the few features we love, that we are able to pass on to our clients.

Cons

One thing that we would like to see improvement in the extension system settings.

Alternatives Considered

Reasons for Switching to VoIP.ms

Pros

everything in our office works off of internet we need reliable internet, and voip.ms has been very reliable

Cons

a year or so ago they were hacked, not their fault at all, but that was rough

Pros

This is a brilliant and well-thought-out platform. What I honestly like the most is the professional customer service (which is rarely needed). Thanks to VoIP services it's a facet of my company I don't have to give worry.

Cons

Currently, I am very satisfied with all services offered

Pros

Voipms is the only company that offers tons of features in a easy to get enviroment. I like how easy its to setup everything and the amazing quality they offer. Support is superb. Getting a new number takes like 2 minutes and they have presence in mostly any country.

Cons

Feature and quality wise voipms is superb. I cant say I can complaint. Only thing is from 2-3 years on its been quite difficult to ser up an account with all the requierements.

Pros

The price is very reasonable and there's a lot of features included in the base price (I don't use most of them, but I wish I could).

Cons

For VoIP.ms I wish their accounting was more detailed. And there was Canadian pricing so my costs didn't fluctuate with exchange rate. Not specifically VoIP.ms but VoIP in general isn't a consumer solution so it's really frustrating that Android phones support it half-heartedly and the SMS integration isn't 100%.

Pros

While the setup may seem complicated, VoIP.ms provides excellent documentation and help to get things started. I have helped family members, friends, and work colleagues to onboard to VOIP.ms, and they are ALL still using the service. I have not come across any comparable service, nor anything that compares in price. For me, it’s a no-brainer; VOIP.ms is hands-down the best!

Cons

It requires a reliable internet connection…if you don’t have that, it may not be a good experience. My parents complained a lot, but once they switched ISP’s, they have had no problems.

Pros

Excellent does exactly what I expect and provides predictable service performance. Highly recommend VOIP to my clients and business network

Cons

Totally satisfied with the service pricing customer service and professional services and customer service offered

Pros

I liked how it wasn't too cheap but not to expensive either. It had a lot of useful features and we there wasn't anything we would like that wasn't implemented.

Cons

The user interface does not look good, modern and is not well designed. It looks like a dashboard from 2010, so please work on that.

Alternatives Considered

Switched From

Pros

Flexibility for plans, impressive call control, competitive rates

Cons

Nothing I can think of, except for maybe USD billing, although I am in Canada

Pros

I have been using VoIP.ms for over 10 years and have found them to be the most flexible, easy-to-use provider of the several I've tried. Pricing is straight forward and inexpensive, and the service just works.

Cons

The former control panel version could be a bit frustrating at times, but the new one is easier to use.

Pros

I previously ran Asterisk PBX locally, with a variety of VoIP trunk providers. Worked great, until it didn't. VoIP.ms was a near drop-in replacement for hosting things locally, I was able to port nearly all numbers (and a couple numbers that couldn't be ported are handled using VoIP's SIP address based routing, giving me the same call routing capabilities). It was everything I needed.

Cons

There is a learning curve to the interface, and the terminology is not always a 1:1 with Asterisk, or my own past telco experience. Nonetheless, once I found my way around the interface, it all makes sense and works great!

Pros

Setup was quick and easy with instructions provided for most VoIP gateways, with many trunking locations to ensure low latency and jitter free connections. Number porting and call routing is intuitive and quickly performed.Pricing is very competitive and has significantly reduced our costs.

Cons

The interface site is dated and not up to modern UI standards. This is a minor gripe as the functionality is all there, and can be easily found which far outweighs “pretty UI’s” that lack functionality.

Pros

I love that VoIP.ms allows me to manage the service myself. From installing my own voip gateway to configuration, I can set it up as I wish.The API is a big deal as well as it enabled us to write a SMS/MMS interface application that meets our specific needs. We use VoIP.ms as our main home phone line, and on two mobile devices as our only telephony application. We do not subscribe to any traditional cellular phone services and save a ton of money.

Cons

The SMS/MMS service can not receive messages from certain providers/numbers. This can make it impossible to receive 2-factor authentication from some services (for example, some banks will simply not send a SMS message to a VoIP number).Call quality is sometimes wanting. In general voice calls still route better over traditional cellular voice lines and handoff between cells is seamless whereas when using VoIP on a data connection, it seems that data does get interrupted resulting in a choppy or dropped call on occasion.

Pros

Easy to set up IVREasy to buy DiDsGood pricing on new Dids and month to month feesHappy with them but I do have pretty low volume calls with them and the numbers I have with them are not "mission critical" -support can be outstanding to sub marginal, depending on who you get. -have made many improvements over the last year-pricing where voip should be for a small business. -has TLS encryption where most voip providers don't

Cons

-texting (SMS/MMS) could be better setup and out of beta, as it is 2023 already, come on guys really. -they should really have a app they made that can manage and that users can call and text with. -slow to roll out improvements-could have better higher quality codecs-could have STUN servers to use. -a multi week DoS that they handled very badly couple yrs ago-still not 100% about the back-end of the company- would not use for a business doing over a $1m in -revenue a yr unless you had a backup provider. -not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this.

Alternatives Considered

Reasons for Choosing VoIP.ms

Reasons for Switching to VoIP.ms

Pros

Quite easy to set up and use, especially considering how many features are available. Excellent pricing.

Cons

Prefer not to require a fax number to send a fax via the web portal. I liked this feature more when it didn't require a monthly cost for a fax number. Would love to be able to block a number by simply dialing a star code after the call is received and then be able to further manage those blocks via the web panel. Would love to have voicemail transcription to email if not already available. Maybe make VOIP.ms branded hardware available, as well as a soft phone app.

Alternatives Considered

Reasons for Choosing VoIP.ms

Reasons for Switching to VoIP.ms

Pros

VoIP.ms has some of the best prices in the industry! The customer service is stellar, and agents are always polite and try their best to be helpful. In times of low volume, I've had replies to my tickets within a couple of minutes.They have loads of features and functionalities, and also provide an API to interact with their services. The service is compatible with several VoIP devices, soft phones, as well as ATA devices.There are tutorials and a wiki on their website, and I've found knowledgeable users on 3rd party websites who are willing to help or give advice.

Cons

While the main website has been updated with a new look, the backend (dashboard) still feels dated. The information and functionality is not impacted for the most part, however.

Pros

I love all the features offered by VoIP.ms and they are constantly making improvements by adding new features. Setup was straightforward and the wiki pages cover several different configuration examples. Very little downtime over the years that I have used this service.

Cons

There have been occasional glitches that have required manual changes to the server addresses, but these have always been clearly explained and a small inconvenience. The website can be a little tricky to navigate due to the number of options and features.

Pros

We have been customers of VOIP for over 10 years and beside a DNS attack that occurred to them once the service is stable and reliable. I like that you can pay for what you need and the rates are very fair. They offer so many different products that anyone can find the right combination to suit their particular needs. We love the flexibility of how calls can be handled, whether it's just a simple forward or sending them to voice mail. We also love the sms/mms features making any line excellent for web confirmations.

Cons

The only thing that I feel is unfair is the cost of adding 911 capability to a line.

Pros

Highly reliable serviceCompetitive pricingWide range of featuresFull LNP support with free port-inExcellent customer supportEasy-to-use web interfaceGlobal network of serversE911CNAM LookupVirtual FaxYouTube videos to help get you startedExtensive online documentation via their Wiki

Cons

Online CDR searching could be more robust (graphing and configurable display options would be great)

Pros

Voip.ms has provided me with a way to operate a complete SOHO phone system in my home without the headaches of maintaining a full PBX there too. I connect multi-line VoIP phones over WiFi for the ultimate flexibility. I have access to large enterprise features for pennies, and I can integrate my own specialized features by attaching an Asterisk PBX running at home on a mini-PC.

Cons

There's very little I can find fault with. I've been having intermittent issues with BLFs on the VoIP phones but this could be almost anyone's fault, possibly the VoIP phones themselves. Voip.ms support has done their best to assist me in debugging the problems as they pop up now and then. But really BLFs are not super critical anyway, just a nice-to-have, so I'm not concerned.

Pros

I signed up for voip.ms because of the very low cost of the services. I use the service with my own Cisco ATA device, and it was easy to set up with the help of the documentation that is available from voip.ms. I had also reached out to voip.ms for assistance in the past and they were very responsive and helpful.The quality of my calls with voip.ms are excellent, and I am always kept advised of any downtime due to network maintenance, which does not occur frequently.

Cons

In the past voip.ms was subjet to a Denial Of Service attack which affected service for a short period of time, however voip.ms did a great job of communicating with customers to advise them of the status of the service. There have been occasional outages due to maintenance, but these are always scheduled for early morning hours when I do not use the service.

Pros

There are so many options for setting up your lines exactly as you want them. I am not an expert in telephony by any means, but their help desk was able to assist me in setting up my phone system quickly. They also have an excellent wiki with lots of helpful setup info.

Cons

You can buy a data-only cellphone plan for cheap and use a VOIP phone app to use VOIP.ms as your phone. That's awesome, but I found that the service as a cell was somewhat unreliable and the voice quality was spotty. Still, I kept my VOIP.ms cellphone number for use when I'm abroad as a wifi calling solution.

Pros

VOIP.ms is a very affordable, highly configurable, full-featured VOIP provider. They are compatible with all major equipment providers and soft phones and once setup, everything is easy to use and reliable.

Cons

There is a learning curve to configuring various services.

Alternatives Considered

Reasons for Switching to VoIP.ms

Pros

At the start it took some understanding on how to configure the system, however, once you built your first IVR you'll never forget how to do it again. It just works, and it's been very reliable for my business.

Cons

I don't like how their billing system works. I have to keep feeding flat dollar amounts into their system (this is done automatically) instead of getting just one bill at the end of the billing cycle. This causes headaches for accounting.

Pros

The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow. I utilize the call forwarding and call hunt feature daily. We use a main DID number for the business that serves as the hub, where calls are routed accordingly. We use physical ATAs and softphones in the environment.

Cons

Softphones and best practices for implementing cost-effective mobile VOIP apps remain a challenge.

Pros

I like that it is self-administered with Pay-as-you-go feature. I also like that voicemail messages are emailed as an attachment.

Cons

There should be option to pay bill in CDN funds rather than just in USD funds to avoid paying unnecessary foreign exchange fees and poor rates on currency fluctuations. Also, there should be an option to pay exact amount desired rather than just in increments (i.e. $5, $10, $100, etc). If a customer wants to pay say $22.43 exactly because say he/she has a credit balance on his/her credit card for that amount and he/she wants to deplete those exact funds, he/she should be allowed to do so. That is also why being allowed to pay specifically in CDN funds is so critical.

Alternatives Considered

Reasons for Choosing VoIP.ms

Reasons for Switching to VoIP.ms

Pros

Customer service is very responsive, the quality of the call routing, and the reliability of the system has always been great. There’s a lot of feature and flexibility available for configuration. There was a denial of service cyber attack a few years back, but I think the team responded in the most appropriate way given the circumstances. Their services have been flawless before and after.

Cons

Voip.MS is a service for businesses and the residential power user. Not not intended for the common end-user, so knowing that there really isn’t an issue with the services provided.

Pros

VoIP.ms offers rock solid connectivity using industry standard SIP protocols. There's not a lot differentiating them from the crowd, but sometimes that's exactly what you want. I've used them as a backing provider for softphones and various physical IP phones—they were a breeze to set up and offered plenty of routing and IVR options.

Cons

SMS support is a relatively recent addition and still doesn't work as well as I'd like. Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS. This is particularly a problem for two-factor auth and other automated messages.

Alternatives Considered

Pros

The services are easy to sign up and configure at an affordable price point that doesn’t break the bank.

Cons

The UI is starting to feel dated, so a refresh of the primary interface would be a welcome change.

Pros

My phone is available anywhere in the world, wherever I have an Internet connection,

Cons

The voice mail speech to text to e-mail breaks short messages into several e-mails.

Pros

I've been using voip.ms for at least a decade - in the early days I used the DISA feature + Bell's Fab 5 (remember that? When you got to talk to 5 people nationwide?) to call anywhere voip.ms reaches without any charges from Bell.Today I use it for:- Work - I have a USA DID for our US customers (I was using toll free at one point but it was too much)- Home - ObiHai 202 allows a POTS phone- Home - ring groups dial my POTS phone, Android device, and virtual SIP clients- Call recording (although most SIP clients have this built in for free)

Cons

The Android apps available are of high quality, but an official app would be neat!Nothing really.

Pros

I’ve been using VOIP.MS for years since grad from school to found my business. There are many features that I won’t find a competitive alternative. I like how flexible I can manage my bills for different numbers and hosting sites. The text message feature is also a life saver that saves me from making a lot of phone calls. It’s stable, reliable and accountable.

Cons

Setup is a little bit complicated before you can start using it. Lack of a good mobile app is a pain. Once you setup everything, its amazing to watch the ball rolling but the setup requires some reading and efforts, and possibly some chats with customer service.

Pros

We got ourselves setup with voip.ms with only a little effort, and it has ticked along with no problems for the last three years, saving us $50 a month over POTS.

Cons

If I had to pick anything, it is that tweaking configuration to handle different mailboxes, or routing, was a bit fussy, but we ended up not using it. Very minor to the base use-case.

Pros

I've been using Voip.ms for over 10 years for my home phone service. Overall, it has been very reliable. I like the ability to customize my options without any extra costs or hassles.

Cons

I don't have any outstanding negatives to say about Voip.ms. Just keep your prices low and reliability high and I will continue to to be a customer...

Pros

If you are looking for a VoIP solution with a lot of features. VOIP.ms is the best.

Cons

difficulty of integration. Too many features hard to understand.