Fresha

Pros

I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!

Cons

The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.

Pros

The free version is easy to use and not too limiting. Almost as good as a paid system

Cons

Hard to navigate to notes etc.
lots of clicks to get to where you need to go.

Pros

Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly
I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly.

Cons

Everything but mainly the staff and their customer support team.

Pros

That it has a free version with enough of the capability

Cons

The new updates that then cost.

The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!!

Alternatives Considered

Reasons for Choosing Fresha

Reasons for Switching to Fresha

Pros

ease of use, online booking features and accessibility.

Cons

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

Pros

In the beginning it was great. The reminders were great.

Cons

However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks.
They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment.
Also any text you send as reminders are now billed. Its become very expensive.

Pros

Ease of use for both practitioner and client.

Cons

Soap notes are not available to write/chart.

Pros

I love that my account houses all providers that I have used previously who also utilize Fresha.

Cons

I can't really say there is much that I do not like about Fresha.

Pros

Simplicity of setting things up as well as the dashboard/ interface

Cons

The 20% fees is quite steep compared to other software's

Pros

I did not get to use this product for long before realising it would not be suitable for my business needs

Cons

Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical.

Pros

The ability to collect funds and create services and products that fit my business

Cons

The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.

Alternatives Considered

Reasons for Choosing Fresha

Switched From

Reasons for Switching to Fresha

Pros

Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with.

Cons

Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend.

Pros

Very simple for people that just need a basic software

Cons

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Pros

Customer ease of use. They have menu to select ou different services.

Cons

In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.

Pros

As a user in the beauty industry I really enjoy this software. It makes tracking clients and setting appointments very easy and clients seem to use it with ease as well!

Cons

I think the calendar view could be a little more clean.

Pros

This booking agent is very easy to use & is very versatile, and the ability to manage things on my phone is a huge bonus.

Cons

Not a huge deal, but the mobile app does not like to stay logged in, and can get frustrating when trying to do something quickly

Pros

Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow.

Cons

As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous

Pros

We have now used fresha since 18months. It has been such a great journey. [sensitive content hidden], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you [sensitive content hidden] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business. 🤗

Cons

Group bookings needs to be released as soon as possible.

Pros

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Cons

- The inability to connect Mailchimp via API

Alternatives Considered

Reasons for Switching to Fresha

Pros

Easy to use - and has the features required.

Cons

No complaints at this time - I think its a well designed service

Pros

I enjoyed Fresha’s calendar and scheduling sections.

Cons

I felt like the product was somewhat busy, but still very organized for being so.

Pros

The customer service is so fast acting, responding quickly

Cons

So gar there is not much i dont like about fresha

Pros

I absolutely love everything about Fresha.

Cons

I do not have like least about Fresh at all.

Pros

Everything is in one place. Easy to manage.

Cons

Difficult to manage services using multiple resources.

Pros

I like the ease of being able to manage your appointments

Cons

No comment to be made. I like the functionality

Pros

Ease of use, set up for "FREE", client interface, The app

Cons

Beware of Fresha’s Hidden Fees and Unethical Practices

If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size.

Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up.

Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service.

I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently.

Pros

Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.

Cons

Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.

Pros

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

Cons

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

Pros

I use it to manage my clients' appointments and have all my services organized and accessible to all my clients.

Cons

I don't have any negative comments at the moment. I've been using the dating app since March 2023 and I've found it great.

Pros

WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see

Cons

Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper

Pros

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made.

You can send forms manually
there is a GREAT product and inventory tracking system.
their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Cons

Is it perfect? Nope they have some things to address.

Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternatives Considered

Reasons for Choosing Fresha

Switched From

Reasons for Switching to Fresha

Pros

Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!

Cons

Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

Pros

Price point
Visual is ok
Theoretically some features that are nice (but often awkward to use)

Cons

Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u
understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment)

They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.

Pros

Fresha is really easy to use and easy to manage the salon schedules for employers

Cons

Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service

Pros

How easy the app was to use and navigate.

Cons

I was struggling to process card payments

Pros

It was easy backend to use and update. It also has a free option

Cons

There was a constant issue with clients booking online and it caused confusion for my guests

Alternatives Considered

Reasons for Choosing Fresha

Switched From

Reasons for Switching to Fresha

Pros

System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.

Cons

Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.

Pros

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy.
It is also convenient to automatically send SMS notifications to customers.

Cons

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.

Pros

The ease of use, the comprehensive tools available

Cons

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Pros

Easy to add clients and appointments. Easy to set up.

Cons

It was more difficult to set up two clinic sites.

Pros

Easy to use, for myself and clients, I liked the text message reminder

Cons

The rising costs, just little things adding on here and there

Pros

I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms.

Cons

I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view.

Pros

I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed.

Cons

I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order.

Pros

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Cons

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20%
I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

Pros

First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough?

Cons

I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :(

Pros

I used this for a while it’s easy to use doesn’t have lots of functions but does booking well

Cons

I personally wanted integrated crm which it doesn’t have

Pros

I am able to book appointments through fresh easily and get reminders

Cons

It sometimes logs me out and doesn't keep me signed in

Pros

App is easy to use and has a good search function to help find what you're looking for

Cons

Lack of salons that are on the app, some other apps have more choice for places to book

Pros

easy to use, and relatively easy to set up.

Cons

1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges

Pros

This platform is easy to use and effective. It is also affordable in comparison to other softwares

Cons

Lack of customisation on SMS reminders and customer service took a while to respond to me