About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios. Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well. Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed. Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration. Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.
Mindbody Software - Mindbody Reporting
Mindbody Software - Online booking
Mindbody Software - Mindbody Point of sale
Mindbody Software - Mindbody Staff dashboard
Mindbody Software - Mindbody Multiple devices
Mindbody Software - Mindbody Reporting - thumbnail
Mindbody Software - Online booking - thumbnail
Mindbody Software - Mindbody Point of sale - thumbnail
Mindbody Software - Mindbody Staff dashboard - thumbnail
Mindbody Software - Mindbody Multiple devices - thumbnail

Mindbody pricing

Mindbody paid version starts at €109.00/month.

Starting Price:
€109.00/month
Free Version:
No
Free trial:
No

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Jackrabbit Dance

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Mindbody Reviews

Feature rating

Value for Money
3.6
Functionality
4.0
Ease of Use
3.8
Customer Support
3.8
5 reviews of 2,422 View all reviews
Garrett
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 6/9/2019

Learn It and Use It

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered

WellnessLiving

Reasons for Choosing Mindbody

This handles so much more of the business operations

Switched From

WellnessLiving

Reasons for Switching to Mindbody

it is a clear leader in the field
Marie Jeanne
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/8/2022

Mindbody is the best management tool for our salons.

I chose this software because it is an undisputed leader in terms of managing my calendar for clients who have an appointment in my salon...

Pros

What I liked the most about this software is its marketing automation functionality which is rigid and effective.

Cons

What I liked least is its cost which is expensive for a beginner.

Alternatives Considered

Booker and Vagaro

Reasons for Switching to Mindbody

I chose it because it is the undisputed leader in the management of clients who come to my house.
Rebecca
  • Industry: Performing Arts
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 9/8/2022

If you've been to a gym/spa in the last 10yrs you've used it, but it still acts as it did 10...

Pros

It's familiar, you've probably used it as a client at a gym or spa before, so setting it up for your business you'll know some of the terminology and parameters.

Cons

The subscription is very expensive and if you are a non-US client, the exchange rate is very off putting.
It does not function well as a database and in the appointments module you can't schedule a professional within a space with a client at the same time, so you are duplicating the work and entries.
Online appointment scheduling isn't optimized to eliminate gaps.
It's ubiquitous in the gym or spa industry and unfortunately that strong hold on the market has lead it to rest and not innovate with the times, the user interface is still the same as many many years ago.

Alternatives Considered

Jackrabbit Dance

Reasons for Switching to Mindbody

At the time it did want we needed without the bells and whistles, but it hasn't upgraded since and rather the price has just continued to increase.
Heather
  • Industry: Performing Arts
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/6/2022

The best

Love the application and cannot run my business without it!

Pros

The ease of setting up your studio as an admin is very clear from the moment you go live. Control over price, schedule, policies is easy.

Cons

As a consumer, the app and the online website to book, pay and communicate is not as easy to use as other apps. If Mindbody perfects the one button per page idea, it would flow better.

Cat
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

4
Reviewed on 25/8/2022

Powerful but antiquated

Mindbody served my studio well for 8 years, but it also didn't evolve much in those 8 years. Once their business model shifted to be a "Class Pass" model (selling Mindbody memberships to yoga studios' databases) and they eliminated their customer service team, it became clear I needed to move on to another software.

Pros

Mindbody has some strong reporting features. Once you get to know the software, it's very customizable and has the ability to tell you any data point you need about your business.

Cons

The software was antiquated, clunky, and confusing. It was hard to train my staff on. The Mindbody App was the most user friendly aspect of Mindbody, but they used the app to promote my competitors and Mindbody's own membership model, plus each sale on the app took huge percentages of my sales. But the absolute worst part of Mindbody is their lack of customer service. And by "lack" I mean it is next to impossible to get help with ANYTHING.

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