--- description: Review of Neko Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Neko | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Spa Software](/directory/2596/spa/software) > [Neko](/software/188002/neko) # Neko Canonical: https://www.softwareadvice.ie/software/188002/neko Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/188002/neko?page=2) > Neko is cloud-based salon and spa management software for independent operators, growing teams and multi-site businesses. It brings appointment bookings, client records, staff scheduling and retail operations into one system, accessible through a web browser on computers, tablets and smartphones. Manage daily calendars, recurring appointments, staff availability, rooms and equipment. Clients can book or reschedule online through a business website or social media booking link. Automated SMS and email reminders keep clients informed, while waiting lists and post-appointment messages support follow-up. Customisable client cards hold treatment and purchase history, preferences, photos and consultation questionnaires. Salon teams can use these records alongside loyalty programmes, gift vouchers and targeted SMS or email campaigns. Automated birthday messages and special offers help maintain client relationships. Point-of-sale tools handle retail sales, refunds, exchanges and discounts. Stock tracking, payment integrations and reports support day-to-day administration. Staff tools include rosters, timesheets, leave and commissions. Multi-site features help coordinate products, services and reporting across stores. Neko offers subscription plans and a 14-day free trial. Phone and email support are included, and businesses switching systems can discuss data migration with the team. Feature availability and pricing depend on the selected plan; see getneko.com for current details. > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 14 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neko - **Location**: Surry Hills, Australia - **Founded**: 2004 ## Commercial Context - **Starting Price**: A$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Monthly plans shown on getneko.com: Solo Businesses AUD $39 per month (flat price); 2–10 Team Members AUD $35 per bookable staff member per month; 10+ Team Members: contact Neko for pricing. A 14-day free trial is available. See the pricing website for current inclusions and yearly options. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia ## Features - Absence Management - Access Controls/Permissions - Alerts/Notifications - Appointment Follow-Up - Appointment Management - Appointment Scheduling - Attendance Management - Attendance Tracking - Automated Scheduling - Automatic Updates - Availability Management - Barcode/Ticket Scanning - Before & After Pictures - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Client Communications - Client Database - Client Management ## Integrations (4 total) - PayPal Enterprise Payments - Slack - Stripe - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Spa Software](https://www.softwareadvice.ie/directory/2596/spa/software) ## Related Categories - [Spa Software](https://www.softwareadvice.ie/directory/2596/spa/software) - [Medical Spa Software](https://www.softwareadvice.ie/directory/3851/spa/software) - [Salon Software](https://www.softwareadvice.ie/directory/4710/salon/software) - [Scheduling Software](https://www.softwareadvice.ie/directory/4738/scheduling/software) - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) ## Alternatives 1. [Vagaro](https://www.softwareadvice.ie/software/88220/vagaro) — 4.7/5 (3670 reviews) 2. [GlossGenius](https://www.softwareadvice.ie/software/179440/glossgenius) — 4.8/5 (349 reviews) 3. [WellnessLiving](https://www.softwareadvice.ie/software/56362/wellnessliving) — 4.4/5 (613 reviews) 4. [Goldie](https://www.softwareadvice.ie/software/404201/goldie) — 4.8/5 (1173 reviews) 5. [Mindbody](https://www.softwareadvice.ie/software/188104/mindbody) — 4.0/5 (2995 reviews) ## Reviews ### "Absolute value for money, easy to operate with fantastic puntual support" — 5.0/5 > **Travis** | *28 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money > > **Cons**: There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business. ----- ### "Neko software review" — 5.0/5 > **Tiriana** | *26 March 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: 1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business. 2. The online help chat with quick turn around response. > > **Cons**: Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients. I dont use these and do these functions manually to avoid a higher subscription. > > Good. Which the basic fee included the reminder to clients. ----- ### "good but seems to have a few glitches." — 3.0/5 > **jordan** | *18 October 2017* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering > > **Cons**: doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us. Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good > > affordable, easy to use ----- ### "Optional to setup for clients" — 5.0/5 > **Ka** | *8 April 2020* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services \& comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out. > > **Cons**: Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number” > > I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better ----- ### "Great value for money for a micro business" — 4.0/5 > **Shelley** | *3 April 2020* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Very easy to use and covers most aspects > > **Cons**: It does glitch out a lot and you can’t use 2 different gift vouchers for the one person treatment and if a mistake is made with transactions you can’t change it back of house > > It was easy to start to use and very affordable ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/188002/neko?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/188002/neko) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data