--- description: Review of Meltwater Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Meltwater | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social Media Management Tools](/directory/1666/social-media/software) > [Meltwater](/software/188440/sysomos) # Meltwater Canonical: https://www.softwareadvice.ie/software/188440/sysomos Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/188440/sysomos?page=2) > Meltwater is a cloud-based media intelligence platform built for PR, communications, and marketing teams at organizations of all sizes, from growing businesses to global enterprises, across industries including finance, healthcare, technology, consumer goods, and agencies. The platform monitors over 400,000 traditional media sources, 200 million online publications, major social platforms, 20,000+ podcasts, broadcast channels, and large language models (LLMs) such as ChatGPT and Google AI Overviews. Core features include social listening, influencer discovery, media relations with a journalist database, social media management with content scheduling, consumer sentiment analysis, competitive tracking, and unified dashboards combining paid, earned, and owned media reporting. AI tools generate insights, dashboards, and reports from natural language prompts, surface relevant articles automatically, and forecast mention volume spikes. Real-time alerts can be delivered via email or Slack. The platform integrates with Slack, Microsoft Teams, Microsoft 365, Salesforce, and third-party business intelligence tools. Meltwater supports over 240 languages and scales across regions and teams without added complexity. Support options include email, a knowledge base, and access to customer success resources. > > Verdict: Rated **4.0/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 96 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Meltwater - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Meltwater does not use a fixed public price list. Pricing depends on your team’s needs, coverage requirements, and contract terms. Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD. Your quote is shaped by the interplay of who you are (segment, industry, company size, region), what you need (solution mix, usage volume/consumption, feature tier, integrations), how you buy (contract length, special terms), and market/opportunity context Larger teams should also compare Meltwater with the cost of using multiple separate tools, since reporting, integrations, and manual data consolidation can add extra work. Preferential pricing is offered for public sector organizations, including government departments, local authorities, health trusts, universities, and not-for-profit bodies. The best way to get an accurate quote is to speak with Meltwater about your team size, use case, markets, and current tools. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Irish, Italian, Japanese, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Finland, France, Germany, Hong Kong SAR China, Hungary, India, Israel, Japan, Malaysia, Mexico, Netherlands, Norway, Singapore, South Africa, Sweden and 4 more ## Features - @mentions - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Approval Process Control - Article Author Database - Audience Analytics - Audience Engagement - Audience Targeting - Automated Publishing - Automated Scheduling - Behavior Analytics - Benchmarking - Brand Management - Brand Tracking - Calendar Management - Campaign Analytics ## Integrations (12 total) - Audiense Discover - ChatGPT - Facebook Business Suite - Google Workspace - Instagram for Business - Klear - Klear - LinkedIn Groups - Microsoft Teams - PMG Platform - WordPress.org - X (Twitter) ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Social Media Management Tools](https://www.softwareadvice.ie/directory/1666/social-media/software) ## Related Categories - [Social Media Management Tools](https://www.softwareadvice.ie/directory/1666/social-media/software) - [Campaign Management Software](https://www.softwareadvice.ie/directory/2878/campaign-management/software) - [Social Media Analytics Tools](https://www.softwareadvice.ie/directory/3525/social-media-analytics-tools/software) - [All-in-One Marketing Platforms](https://www.softwareadvice.ie/directory/4065/all-in-one/software) - [Influencer Marketing Software](https://www.softwareadvice.ie/directory/4292/influencer-marketing/software) ## Alternatives 1. 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The tagging \& filtering options help in sorting large volumes of data and make reporting easier. It saves a lot of manual effort when tracking brand visibility > > **Cons**: Sometimes setting up complex queries takes time and needs trial and error. The tool can also feel heavy when loading large dashboards or multiple searches at once ----- ### "The success of my digital marketing strategy." — 4.0/5 > **Marina** | *30 July 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I like the social media analytics tools that allow me to monitor the online conversations that are impacting my brand and industry. > > **Cons**: It would be ideal to have a higher update speed to be able to make more agile decisions. > > My experience has been very good, this platform is very detailed and precise, and its control panel is very complete and easy to use. ----- ### "Disingenuous business practices" — 1.0/5 > **Verified Reviewer** | *11 December 2018* | Nonprofit Organisation Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet. > > **Cons**: It is redundant and doesn't deal with reality. > > Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services were to end January 14, 2019. At no time did they mention automatic renewal or that I needed to send a formal notice of termination. On December 7th, in response to their many emails asking me to sign the renewal confirmation I advised them we would definitely not be renewing - 38 days before the services were to end. For the first time, they advised me we were automatically renewed and they would be sending us a bill. They said it was "preset" I asked for the contract and was shocked to see the termination terms aren't even listed on the main contract page - they are instead buried in a link, under topics such as spam. A link, of course, can be altered at any time. The contract document defines start and end dates, and makes no mention of automatic renewal. Your account reps make no mention of automatic renewal. I find this disingenuous. ----- ### "Robust Social Media Monitoring at a Price" — 5.0/5 > **Linda** | *5 November 2019* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports. > > **Cons**: It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available. > > We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders. ----- ### "Great Spreading the Word" — 5.0/5 > **Kara** | *8 February 2019* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: This software is completely user friendly. It is easy to upload press releases and sent to various distribution lists. > > **Cons**: Sometimes there are glitches or issues where if there is a lot of traffic happening via Meltwater which makes your particular information experience a delay. Usually, Meltwater staff are able to identify log jams pretty quickly. > > Overall, Meltwater has been an easy tool to use to distribute information and also see the analytics of how it's being received, opened, clicked, etc. We also use the tool to create a Daily Digest of hits that mention our business in the media or on Twitter. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/188440/sysomos?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/188440/sysomos) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data