WebPT

Pros

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Cons

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

Pros

Web PT made documentation needs easy and direct even for those new to charting. The templets available to craft notes and documentation requirements is better than other platforms used.

Cons

I did not like that the Thera bill feature was not all in one platform. Although the two are linked is not very convenient to use another web-based system to submit claims.

Alternatives Considered

Reasons for Switching to WebPT

Pros

Ability for all administrators and users to work cohesively in real time and see who made last changes

Cons

How frequently the server goes out due to volume of users and length it takes to resolve issues.

Pros

Ease of doing the SOAP notes, took less time but initial evaluation and progress notes still took long time

Cons

Customer service, billing, professionalism

Pros

I like the view options between days/weeks at a time. I enjoy how easy it is to locate tabs and input data.

Cons

I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already). It negatively affects the daily workflow, delays documentation significantly and can put a clinician behind all day due to the aforementioned issues.

Pros

The scheduling feature and automatic reminder texts/emails.

Cons

The connection between their partner software (Theraplatform) often omit superbills, so unless you're comparing them both daily, you won't end up submitting all of your claims. This results in missing revenue. When you try to switch clearinghouse companies, they turn off your connection to the original clearinghouse prematurely and piecemeal tasks you need to do before they will start a new connection. This results in very delayed revenue. They are very slow to respond while you sit around and wait for a connection to be made.

Pros

I like the ease of use of WebPT. I like the non-contract nature (month to month basis). I like how professional the documentation looks.

Cons

I don't like the adding physician feature and adding insurance feature. It's not as fluid as I would like. I also don't like that at times discharged cases show up upon logging in under a client's name if they have multiple cases on file. I called WebPT to try to address this so that only the current case pulls up first so that we don't have to toggle back to current from a discharged case, but that was to no avail as no one was able to get me an answer. I don't like that patient's cannot book their own appointment's through a public portal.

Alternatives Considered

Reasons for Switching to WebPT

Pros

The product is easy to use and integrates almost seamlessly with Therabill. Additionally, having all patient information in one application versus many is ideal to providing the patient the best possible care.

Cons

Sometimes the reminders do not get sent to patient and following updates WebPT is sometimes down for significant time.

Alternatives Considered

Reasons for Switching to WebPT

Pros

It works like any other EMR. nothing special.

Cons

Frequent outages. No or poor communication during outage. Everything is an add on. Expensive for what they offer. On average 300+ per clinician.

Alternatives Considered

Reasons for Switching to WebPT

Pros

Its user interface was fairly easy to use.

Cons

The customer service experience was the area of greatest frustration. They have an on-line chat option that is really only useful for answering frequently asked technical questions. Where there is a major problem with a customers account, they have no authority or power to help correct the situation. When you call and get one of their "member services" rep, it's the same experience. My issue had to do with my transition from WebPT to Prompt. I had been a long time WebPT customer. As I grew and needed functionality out of WebPT that they did not offer, I began looking around for other EMR companies. After settling on Prompt I immediately informed my client success manager that my plan for transitioning from WebPT to Prompt. I informed him that I would remove all but 1 therapist license from WebPT and Therabill so I could continue to work my accounts receivable. This notification came 6 weeks prior to when I needed the change to take place. On [sensitive content hidden] I was over charged by $7,000. I called immediately and requested a refund. I was told I could not speak with anyone from accounting at that time and that a member services rep would reach out to me. I continued to call and email over the next 4 weeks and didn't get my refund. Finally, after reaching out to [sensitive content hidden] on LinkedIn I was connected with someone that helped me get my refund. Now on a separate issue I am experiencing the same run a round.

Beyond their horrible customer services, they have some serious flaws in their software. Their reporting and KPI features are seriously flawed and give in accurate information. Their POC report is seriously flawed. Therabill's billing reports are lacking sophistication and basic functions of a billing software. I used their "Reach" software for years for their google review generator and had minimal success. In 1 month with Prompt I have gotten more review on google than I did in years with WebPT.

DO NOT WASTE YOUR TIME OR MONEY WITH WEBPT.

Pros

I like that Therabill is integrated into the WebPT platform.

Cons

I have a few things that I dislike. 1. I very much dislike that SMART PHRASE is unavailable. 2. I dislike that the price of my package increases frequently. 3. I do not like the frequent glitches. For example, all the sudden it no longer lets us chart up to the 10th visit for Medicare. It stops us at 9 and will not allow a daily note on the 9th visit. It demands a Progress note. 4. I do not like that when I have to cancel a client, it disappears from the schedule completely. It makes it difficult for future scheduling for the following week. It would be great if it would just fade out and say "cancel".

Pros

I liked it was easy to use as a PT. I orginally liked how I was assigned a go to person to help with our account. That ended in 2019.

Cons

therabill is difficult to use, carryover from webpt is not as smooth as it should be, over priced, poor customer service. I liked the costomer service from using it from 2010 to 2019. Ever since covid the costomer is terrible in response time, getting a hold of and helping.

Pros

WebPT is easy to use and document. The HEP is a good adjunct.

Cons

The developers are slow to address known issues and have increase price citing that they have had to make updates. They have devoted significant resources to ensuring that they meet DEI requirements while neglecting issues that impact patient care.

Pros

Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible!

Cons

Too many drop downs. Would prefer more SmartText. It may be there but I don’t know how to use it-

Pros

wase of use and its function and practicality

Cons

HEP app with patients are confusing especially when adding exercises

Pros

Ease of use, adaptable, customizable, and very inexpensive. Can bill, schedule, document, order supplies, and get CEUs all with the same platform!

Cons

Every now and then it will go down, sometimes customer support takes awhile to get back to you.

Pros

Scheduling and insurance maintenance.

Cons

EMR features and difficulties for our PT.

Pros

This is used in the clinics I work in and I chose a different EMR for my own personal business bc I like it much better.

Cons

Notes take too long to write. The system is more user friendly than some systems but there are much better systems available

Pros

WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.

Cons

WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.

Pros

It is designed for physical therapy, so that is helpful. THE software is good, the customer service is not.

Cons

When we transitioned from WebPT to a different provider, they were very unhelpful in the transition, to the point of with holding our export of records, not returning phone calls or emails and being very dismissive and almost ellusive about what we needed to do to make a smooth transition to a new company. No one likes customers to leave, I realize, however I would have expected a more professional approach.

Pros

I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!

Cons

not enough to mention.

Pros

the software is very easy to navigate from screen to screen. Everything you need is so neatly arranged for each patient. In the event I ever have an issue, the support team is always very eager to solve the issue and they are almost always patient and kind.

Cons

There is very little not to like about the software from WebPt. I really can't think of any thing at all to say negative about it.

Pros

I love that the software can combine scheduling, billing, and documentation. This saved us a lot time. I really enjoy that you can load specific plans in the objective form. For example a form for a RTC tear will be very different from a TKA. So being able to make customized plans for specific diagnosis saves time and saving time documenting means you get to spend more time with each patient.
Once a note is done you can easily access it for each patient that is simple and easy to read in the classic SOAP note format. I love that I can access their database from any computer with a secure login.

Cons

The software can be repetitive with some of the boxes that you need to check. I will be honest I get too many emails from them but I don't want to unsubscribe because about 2/5 are very important ones with updated information for the software.

Pros

I find WebPT to be the most user friendly EMR software on the market currently. Its booking features are endless with capabilities to move appointments, cancel and list the reason, delete appointments, etc.

Cons

I do not like that it is one of the few EMRs I have used that does not display who cancelled or made an appointment so we have to write our names in the notes of the appointment.

Pros

The EMR pushes work flow during an evaluation.

Cons

Customer service is absolutely awful. Slow to respond and issues are rarely addressed in a timely manner.

Onboarding a new clinician is far more difficult than it should be. This should be an easy process, but often WebPT makes the process painstaking.

Features often do not work. We waited nearly a year to have the waitlist feature fixed which is a critical means to track new referrals. As a result, we had to hand track new clients using a separate technology to ensure we did not lose business.

Often unreliable due to outages or downtime. We have adopted "downtime" policies and procedures that we have had to use far more often than ever anticipated.

Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month.

Pros

easy of use . I can use it mobile also. web pt send out reminder text and email to patients . all the medical documents are in one coinvent place. and if you need to move it to different tabs its easy and you dont need to print and scan it all over again

Cons

reminder text / emails to be in diff languages
also the schedule to be able to print and email ( also in diff language _

Pros

I appreciate the templates for various special tests/exams for PT, making it easier to document data for tests during an eval, progress note, and discharge.

Cons

I wish WebPT had a smart phrase/list feature like Epic has to auto-populate a phrase or list by typing in a shortcut to make documenting more efficient.

Pros

Scheduling is easy and charting is good. Lots of ways to do each function.

Cons

It goes down a lot. Once it was down for the whole day and we had 16 medical offices that could do nothing. Usually it goes down for about 2 hours every week and/or experiences slowness. It will tell you that it's overloaded with "requests" for access. Support is non existent.

Pros

EMR- notes are relatively easy to create
REACH is very helpful with keeping contact with patients and former pts

Cons

The components of WebPT do not communicate- EMR and billing.
The billing program follows no standard accounting processes.

Pros

It is all encompassing and love that it has billing and notes and schedules

Cons

The amount of times it needs updates or maintenance

Pros

Really not efficient or provider centered

Cons

customer service and the actual EMR it gets progressively worse with each upgrade

Pros

It was good program to use for physical therapy

Cons

It took a bit of getting used to at first

Pros

WebPT REACH may have had the largest impact positively on our practice. Otherwise, their EMR software is being lapped by more efficient customizable programs.

Cons

Support. Support. Support. Products sold that actually aren't ready! They lie!

Cons

Poor communication between my clinic and WebPT. We are going through a transition period to Athena and so far, WebPT has been nonexistent at best with their support. They have been intentionally ignoring myself and other employees at the clinic probably because they are losing a client. This is poor professionalism at its finest.

Pros

I love that all my needs as a private practice owner and as a physical therapist are meet under one roof that is WebPT

Cons

I would like to track and schedule non insurance. Services Such as wellness or other cash services. Maybe I just don’t know how but I want to set up reminders for those people etc I have to made a chart for the internal payments collection and billing and often I want a one time only option. Call me to discuss

Pros

Don't know, sales wouldn't even give me a demo.

Cons

Dismissive, unprofessional sales team.

Pros

easy to use reminds pts about appointments

Cons

does not intergrate with all billing systems

Pros

Responsiveness to assistance and updating product based on feedback.

Cons

1- Previous measures do not carry over into new progress notes in SOAP 2.02-SOAP 2.0 documents print out/ fax layout takes up too much space and pages. 3- No option to email or securely send documents other than fax.

Pros

Integrated notes without redundancies. Professional looking documentation that is easy to send to drs and case managers. Integrates with Therabill for billing.

Cons

Sometimes it takes a long time or several attempts to bring up a new note for a patient.

Pros

It is relatively easy to learn and train new employees on

Cons

It is difficult to change anything or go back to fix anything without administrative access. Thus there are a lot of addendums and emails that happen before things are fixed.

Pros

The calendar and scheduling options are easy to use.

Cons

The daily write ups are ok, I wish we could customize the options and simplify the write ups a bit more.

Pros

soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand

Cons

even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report

Pros

Great user friendliness, ability to integrate with therabill. The nice part of WebPT appointments is the fact that they are colour coded which is helpful.

Cons

Better options are available which are cost effective and provide more features at hand

Pros

The staff are very knowledgeable and informative

Cons

That you are charged for Therabill and webpt, if it has to be separate, lower the cost

Pros

The clean display, ease of changing/creating schedules, charts that keep up with patients' visits. It is easy to see how frequently people have come and even reasons that they have/haven't attended.

Cons

The reminders cannot be customized, and I wish that the charting for pt visits would update with each one. Sometimes it will say a patient has attended 5 times, when in reality it's been 8 or more visits. It's hard to track when you have to go back and count each one.

Pros

On boarding was good, customer support was very good, quality of product is excellent

Cons

At times the information does not flow over from Webpt to therabill

Alternatives Considered

Reasons for Switching to WebPT

Pros

Integrates documentation and billing so no double work.Automatic reminders, communication, and home exercise program enhances patient interaction.

Cons

Might be too robust. Many bells and whistles. Personalizing templates is not intuitive.

Pros

Easy to schedule patients, documentation on the Therapist end has been very easy to learn and use.

Cons

Waitlist works only about half of the time, bolder lines in-between the days on the schedule, a based on medically necessary option under visit/insurance information, dog ear on patients appts where we could track notes ie, request female, dry needling, only schedule one appt at a time.

Pros

I like that i can verify benefits for the insurances from patients. I also like some of the emr features.

Cons

I am not able to add in assessments other than using the custom assessment section. I would like to manually enter my own assessments so that it will be easier to create my notes.