About WebPT

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational, and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient documentation as well as transmit medical records via fax or a HIPAA-compliant portal. In addition to documentation, the EMR, which maintains a 99.99% uptime rate, includes practice insight reporting, customizable evaluation templates, and compliance safeguards. WebPT customers can also add patient scheduling, automated appointment reminders, telehealth capabilities, digital patient intake, file storage, outcomes tracking, and a home exercise program within the core product. The WebPT EMR also integrates with multiple electronic health record (EHR) platforms that are widely used in physician practices and hospitals. Additionally, WebPT offers practice management solutions, like patient engagement and marketing tools, an online continuing education portal, revenue cycle management services, and integrated billing software. The award-winning company—and 8-time Inc. 5000 honoree—launched in 2008, and it’s headquartered in Phoenix, Arizona.
WebPT Software - WebPT Dashboard & Daily Agenda
WebPT Software - Patient Scheduling
WebPT Software - Billing Records & CPT Codes
WebPT Software - Physician Referral Tracking Report
WebPT Software - WebPT Outcomes Report
WebPT video
WebPT Software - WebPT Dashboard & Daily Agenda - thumbnail
WebPT Software - Patient Scheduling - thumbnail
WebPT Software - Billing Records & CPT Codes - thumbnail
WebPT Software - Physician Referral Tracking Report - thumbnail
WebPT Software - WebPT Outcomes Report - thumbnail

WebPT pricing

WebPT does not have a free version and does not offer a free trial. WebPT paid version starts at US$89.00.

Starting Price:
US$89.00
Pricing Details:
Limited-time offer! Get 50% off WebPT. Month-to-month per-provider pricing with no annual contracts. Lite: Starts at $3/day/provider Standard: Starts at $6/day/provider Enterprise: Contact WebPT for details.
Free Version:
No
Free trial:
No

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WebPT Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.4
Customer Support
4.3
5 reviews of 424 View all reviews
Shoshana malka L.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
0

5
Reviewed on 30/1/2021

WebPT Review by Physical Therapy clinic

I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.

Pros

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Cons

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

Jeanette D.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 5/4/2022

WebPT is good BUT expensive!

Decent experience. Very functional but tedious with time consumption. There are a lot better options available with more inclusive features for less cost.

Pros

Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before.

Cons

Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee.

Danita K.
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 27/3/2021

WebPT destroyed a portion of my patient's medical documents

WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.

Pros

WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.

Cons

WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.

Kerry B.
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/3/2022

Great cloud-based documentation system, but there are some bugs.

Pros

WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

Cons

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.

Stephanie S.
  • Review Source
Value for Money
4
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 19/4/2016

WEBPT IS THE ONLY CHOICE FOR PHYSICAL THERAPY ELECTRONIC MEDICAL RECORDS!

Currently, we utilize WEBPT in a very busy outpatient physical therapy clinic. When we started looking for EMR software a few years ago, we saw that there were very few Physical Therapy choices available that incorporated everything we were looking for in an EMR. It is very user-friendly, even for the technically challenged users in our clinic. One of the more important aspects of WEBPT is the efficient way we are kept compliant with all things Medicare! When Medicare requirements change, WEBPT will implement those changes well in advance of the start date, along with the necessary training. This ensures that clinics are comfortable with the changes and aren't scrambling at the last minute, wondering if their claims will get paid, or if their documentation is on point. I cannot stress how much we are pleased with WEBPT. It is THE ONLY CHOICE for Rehab Professionals!!

Pros

Ease of Use
Efficiency with Front Office Package
Documentation is very straight forward
Customer Service Reps
Compliance with Insurance Changes
Schedule is easy to use and read

Cons

Fewer clicks between tabs

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