About Brevo

Brevo is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation, email campaigns, transactional emails and SMS messages functionalities within a suite. Brevo allows users to create mobile-responsive emails using design tools. Users can also schedule and automate marketing campaigns and pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via Brevo's SMTP service or API. The contact management functionality allows for importing contacts, categorizing lists, collection forms, behavioral forms and more. Brevo also features reporting, which allows users to create reports on basic statistics, such as open rate, click-throughs and more. Other reporting features include per ISP, exporting results into Excel or PDF and heat maps. SendinBlue can be integrated with organizations’ websites and management tools. Brevo plugin is also available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento.
Brevo Software - Say Hello to Brevo
Brevo video
Brevo Software - Say Hello to Brevo - thumbnail

Brevo pricing

Brevo has a free version and does not offer a free trial. Brevo paid version starts at €19.00/month.

Starting Price:
€19.00/month
Free Version:
Yes
Free trial:
No

Alternatives to Brevo

Brevo Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,012 View all reviews
Miguel
Miguel
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/10/2022

Email marketing with most of the tools you need and the least limitations.

My experience with Sendinblue has been awesome, I use it for 3 of my websites, and the tools offered can definitely improve your business.

Pros

-Ease of creating an email campaign.
-Their own CRM is connected to user behavior.
-Even the free version is so complete.
-Integration with many apps especially several WordPress form builders.
-Multi inbox, manages emails and even Instagram messages.

Cons

-The landing page feature could be so powerful but it is outdated.

Alternatives Considered

Acumbamail

Reasons for Choosing Brevo

I needed automation and more options for email marketing instead of just a newsletter

Reasons for Switching to Brevo

Sendinblue was more intuitive, they also offered more options for the automated flows.
Syazwani
Syazwani
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/2/2021

Email marketing is better with Sendinblue

We had a good experience working with this software, our newsletter and email marketing campaign are fully automated and can be scheduled for the next 2 months forward. We are very happy that we can have a full control on the leads and verification on the leads.

Pros

Sendinblue is the best tools that i have use for our email marketing campaign automation. All the emails sent is instantly executed and receive by the recipient in no time. All the report analytics for the opening-click-rate and email reading time can be generated a day after the emails sent. They also offer a good software integration like Mailchimp and Woocommerce.

Cons

There are some aspect that Sendinblue should improve, especially on the customer support service which too slow in responding our ticket and support email. Other than that, the landing page template design is somehow not fully customizable and some of the widget is not easily editable.

harshit
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 27/5/2024

Brevo 10 months honest review.

overall the experience is good in terms of features , pricing ,customer support .

Pros

The thing I liked the most is its affordability and its features of SMS marketing , marketing automation , CRM, it is very easy to use and detailed analysis of things.

Cons

one of the least likely things is its user experience sometimes it seems like website is not using Morden elements like other competitors are doing. at the same time a lot of bugs on the website.

Verified Reviewer
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
2

2
Reviewed on 30/5/2022

You get what you pay for

Unfortunately, I left before I even sending out a single email to my subscribers.

Pros

As a small business owner, the thing that attracted me to Sendinblue was the pricing. At the time I was using this, my marketing emails were fairly low-tech and with a few trade-offs, I was excited that I could send to unlimited contacts using the free plan. It also offered some customizations with the free plan other services didn't, and I felt like the pricing for larger lists was extremely fair (as I was hoping to stay with them).

Cons

The backend was a bit clunky and felt fairly outdated, but I was willing to overlook that for the price. After setting up my lists, default settings, first email, etc. I got a notice that I would have to go through verification before sending my first email. The process was RIDICULOUS. I had to schedule a call with someone in France (which seemed odd, but okay). My call was rescheduled twice and then ultimately canceled. After a month of trying to verify, I ultimately switched providers. After having gone through all the setup work, I never even got to send out anything more than a test email to myself.

Reasons for Choosing Brevo

Mailchimp became too expensive for the size of my business and email list.

Switched From

Mailchimp

Response from Sendinblue

Hey there! My name is Nadja and I'm Sendinblue's Reputation Specialist. I'm very sorry you've had this experience with us, especially since it's our goal to support small business owners, helping them grow through marketing campaigns. Would you mind providing us with more details (User ID + contact address) so we can find a solution as soon and best as possible? You can contact us via this form: https://www.sendinblue.com/contact/, open a ticket through your account - provided you still have access - or simply provide more information via Capterra!

Thank you for your feedback and sincerest apologies. I can assure you that we're working on our product and service continuously.

Hoping to hear from you soon,
Nadja from Sendinblue

Replied 1/6/2022
Muturi
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 29/4/2024

A Great Marketing Features With Brevo

Pros

Brevo makes email marketing easy and handles all our CRM needs.

Cons

No issues as Brevo has been smooth. It is effective.

Related categories