About Brevo

Brevo is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation, email campaigns, transactional emails and SMS messages functionalities within a suite. Brevo allows users to create mobile-responsive emails using design tools. Users can also schedule and automate marketing campaigns and pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via Brevo's SMTP service or API. The contact management functionality allows for importing contacts, categorizing lists, collection forms, behavioral forms and more. Brevo also features reporting, which allows users to create reports on basic statistics, such as open rate, click-throughs and more. Other reporting features include per ISP, exporting results into Excel or PDF and heat maps. SendinBlue can be integrated with organizations’ websites and management tools. Brevo plugin is also available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento.
Brevo Software - Say Hello to Brevo
Brevo video
Brevo Software - Say Hello to Brevo - thumbnail

Brevo pricing

Brevo has a free version and offers a free trial. Brevo paid version starts at €19.00/month.

Starting Price:
€19.00/month
Free Version:
Yes
Free trial:
Yes

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Brevo Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 1,935 View all reviews
Miguel
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/10/2022

Email marketing with most of the tools you need and the least limitations.

My experience with Sendinblue has been awesome, I use it for 3 of my websites, and the tools offered can definitely improve your business.

Pros

-Ease of creating an email campaign.
-Their own CRM is connected to user behavior.
-Even the free version is so complete.
-Integration with many apps especially several WordPress form builders.
-Multi inbox, manages emails and even Instagram messages.

Cons

-The landing page feature could be so powerful but it is outdated.

Alternatives Considered

Acumbamail

Reasons for Choosing Brevo

I needed automation and more options for email marketing instead of just a newsletter

Reasons for Switching to Brevo

Sendinblue was more intuitive, they also offered more options for the automated flows.
Syazwani
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/2/2021

Email marketing is better with Sendinblue

We had a good experience working with this software, our newsletter and email marketing campaign are fully automated and can be scheduled for the next 2 months forward. We are very happy that we can have a full control on the leads and verification on the leads.

Pros

Sendinblue is the best tools that i have use for our email marketing campaign automation. All the emails sent is instantly executed and receive by the recipient in no time. All the report analytics for the opening-click-rate and email reading time can be generated a day after the emails sent. They also offer a good software integration like Mailchimp and Woocommerce.

Cons

There are some aspect that Sendinblue should improve, especially on the customer support service which too slow in responding our ticket and support email. Other than that, the landing page template design is somehow not fully customizable and some of the widget is not easily editable.

Juan C.
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/1/2024

Using Brevo for email campaigns.

Pros

Ease of use and the ability to schedule and organize the sending of emails to different segments of recipients.

Cons

It is easy to suffer account freezes when there are too many bounced emails.

Alternatives Considered

Mailchimp
Daniel
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/8/2023

Brevo uses hidden policies to decide who gets to be a customer

Brevo was easy to sign up, pay, and set up the SMTP links, but then a huge frustration to communicate except through a support agent that always had to send the information to another team. I understand the need to ensure email quality - but refusing to work with a client in any way is a horrible practice. It shows me that even if we had been a client for months, years, or since their inception (without any reason shared with us) that we could just be cut off and shunned.

Pros

Brevo appeared to have all the features we wanted

Cons

Brevo blocked us within hours of using the service without much of any notice sent to our administrator. They reviewed our email content with scrutiny and sent us screen shots asking what the intent of a specific email - which clearly based on its headers were sent to us and forwarded to a gmail account for a particular user. We also host an addiction recovery client whose emails may contain private and sometimes descriptive information about an addiction - we were also asked about those emails.

Alternatives Considered

Mailjet

Reasons for Choosing Brevo

We were looking for phone support for a lower cost.

Switched From

SendGrid

Reasons for Switching to Brevo

We selected Brevo for cost alone - but MailJet has proven to be a much better product than Brevo.
George
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/11/2023

Brevo is flexible, usable, complete - everything we needed in a tool.

Pros

It's so simple to use. Even if you're not a marketer or particularly tech literate, the layout and design of the platform is excellent and nothing feels off limits or too technical. We are relatively new to email marketing and it doesn't feel you need loads of previous experience to get going to take advantage of the great feature set. It is also extremely flexible, you can pay for the bits you need and the contacts you use without feeling like you're not taking advantage of features that are not relevant. It also fit really well with our existing processes and we were able to integrate our tech smoothly to get all the data we needed into Brevo. It is by no means just an email marketing tool either, it has a complete feature set that gives you everything you could possibly need when you need it.

Cons

I guess the only thing I would change/add is more templates for email. It does a great job of giving you basic layouts and letting you build your own library, but the it would be great to introduce a template marketplace like has been done with Webflow. I would probably pay for templates as I am no designer.

Reasons for Choosing Brevo

Mainly the cost and what you got for the price. Bento was nowhere near as complete and was more expensive.

Switched From

Bento

Reasons for Switching to Brevo

It felt better to use and was a lot less complex. The others over complicated the way users were added, their APIs were not great and usually only available if you paid for the top plans, and we needed to get started slowly before fully committing.

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