About Sendinblue

SendinBlue is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation, email campaigns, transactional emails and SMS messages functionalities within a suite. SendinBlue allows users to create mobile-responsive emails using design tools. Users can also schedule and automate marketing campaigns and pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via SendinBlue’s SMTP service or API. The contact management functionality allows for importing contacts, categorizing lists, collection forms, behavioral forms and more. SendinBlue also features reporting, which allows users to create reports on basic statistics, such as open rate, click-throughs and more. Other reporting features include per ISP, exporting results into Excel or PDF and heat maps. SendinBlue can be integrated with organizations’ websites and management tools. SendinBlue plugin is also available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento.
Sendinblue Software - Email design templates
Sendinblue Software - Campaign builder
Sendinblue Software - Reports
Sendinblue Software - Integrations
Sendinblue Software - Marketing automation workflow templates
Sendinblue Software - Marketing automation workflow
Sendinblue Software - Email design templates - thumbnail
Sendinblue Software - Campaign builder - thumbnail
Sendinblue Software - Reports - thumbnail
Sendinblue Software - Integrations - thumbnail
Sendinblue Software - Marketing automation workflow templates - thumbnail
Sendinblue Software - Marketing automation workflow - thumbnail

Sendinblue pricing

Sendinblue has a free version and offers a free trial. Sendinblue paid version starts at €19.00/month.

Starting Price:
€19.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Sendinblue Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 1,361 View all reviews
Emiliano
  • Industry: Judiciary
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/9/2022

Solid company with an excellent product

It is a must-have tool in my company and I have tried many.

Pros

I love it for mailing. The chat is something I use regularly.

Cons

I have no particularly serious complaints. If it is true that competitors are crossing over with social networks on the boards. But in what it promises it does well.

Kaitlyn
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 2/8/2022

Free but limited

Sendinblue is free and effective. The ironic thing is that we grew so much from using sendinblue that we needed a bigger and better platform.

Pros

It's free until you go over a certain amount of emails per month and your contact storage is unlimited, no restrictions!
Custom templates, automation/auto responders, custom CTAs, and click tracking are all pros. APIs for integration with your website.
The reporting is pretty well detailed.
Customer support is very responsive and polite. I was able to set up sendinblue very quickly and I had no problems using it.

Cons

Sendinblues free version is limited and when you go over the email limit you need to buy a subscription to keep using the service. The customizable templates are there but they're limited.. Sendinblue could be slow and glitchy at times, most often when sending emails with attachments.

Alternatives Considered

SendGrid and Mailjet

Reasons for Choosing Sendinblue

My free trial expired and I wasn't comfortable enough with the platform to pay for it. Sendinblue had an actual free version meaning I could learn to use it before moving up to a subscription.

Switched From

GetResponse
Ficht
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
1

2
Reviewed on 11/8/2022

Good features, terrible service and support

Terrible, customer support needing more than 10 days sometimes to answer even on critical system failures on sendinblue part. Some feature never worked reliable like tracking links in the email (broken SSL certificate led to error page for our customers - unable to log in, use password reset links etc.). It may be ok for newsletter emails (altough tracking links would be important) but for transaction emails this service cannot be used! They include a unsubscribe link in transaction emails which you cannot deactivate. Imagine customers receiving a receipt accidentaly clicking the, quite prominently placed, unsubscribe link and therefore will not be able to further receive any transaction emails from your system. This provider cost us a lot of time and nerves.

Pros

Email templates, SMS API, ease of use and the easy integration.

Cons

Unreliable (disappearing emails sent over API, not in the dashboard nor in the logs. 24h later suddenly a huge batch of emails get sent.) Service overall not usable for transaction emails.

Response from Sendinblue

Hey there, My name is Nadja and I'm part of the Sendinblue Branding team. I'm very sorry you've had this experience with us. Our goal is to support businesses as best as we can, so I would love to get in touch with you and investigate this further. Would you mind providing us with more details (User ID + contact address) so we can allocate your account and offer support accordingly? Since you've already been in touch with us, you can also simply send me your ticket number and we'll follow-up via email.

Thank you for your feedback and sincerest apologies for disturbance this has caused.

Hoping to hear from you soon,
Nadja from Sendinblue

Replied 18/8/2022
Kim
  • Industry: Law Practice
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 21/7/2022

Excellent choice for light use email marketing

I was delighted with my experience using sendinblue, their customer service is absolutely amazing, professional and personable.
The affordability made it an ideal choice for our firm as we do use email marketing, however we don't use it frequently enough to justify paying a high subscription price.
Sendinblue is easy to use.
We do not have a dedicated marketing team so it's vital that my team and I can easily learn to use the software, and use it well enough to see results.
Sendinblue is the best low cost software I've used in this category, again my experience was wonderful.
The only drawback is that if you're a large company, or use this service quite frequently or heavily, you may be disappointed by the services offered.

Pros

Sendinblue is affordable and easy to use. I was able to set up sendinblue with ease.
For businesses who don't use a great deal of email marketing it is ideal and convenient.
It offers email automation, email templates with drag and drop, and online learning tools to help you get the most out of sendinblue.
Helpful insights and detailed analytics are available and allow us to improve our email marketing.
Another great tool is contact management.
Overall sendinblue has all the tools for our business needs.

Cons

The only con is that it lacks some of the extra services that other products offer. While this is not a concern for us at this time, in the future that may change and of course some businesses need those extra features.

Alternatives Considered

MailerLite and Mailchimp

Reasons for Choosing Sendinblue

When comparing the setup and ease of use for both products, plus how well it suits our needs, sendinblue was the clear choice.

Switched From

Constant Contact

Reasons for Switching to Sendinblue

I simply liked sendinblue better, the screen previews I saw looked easy to use. Although it's trivial I liked the name and the color scheme matches that of our local university, it's also just pleasing to the eye.
Gustavo
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/8/2022

A reliable Email Marketing Platform

I find Sendiblue to be pretty convenient compared to many alternatives in the market since its features and plans makes it optimum for the use we required in our organization system. We are somehow a startup, and we find the email deliverability and several other characteristics to work properly under the Sendiblue environment.

Pros

It does not have email addresses limit but a limited amount of emails per month. Then you can perfectly send campaigns to different group of people within a particular tag without having to pay more for keeping people from other groups unemailed.
The user interface is fairly good to use, and they do offer nice attributes as HTML edition in the basic tier, and SMS distribution.

Cons

The customer service works, but there is no instant support via chat or something. Most of the time you have to wait some valuable time to be replied for any inquire.

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