About Sprinklr

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite. The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand. Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management. Other features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization. Sprinklr offers online and knowledgebase support.
Sprinklr Software - Campaign engagement overview
Sprinklr Software - Customizable user permissions
Sprinklr Software - Content delivery schedule
Sprinklr Software - Content approvals for compliance
Sprinklr video
Sprinklr Software - Campaign engagement overview - thumbnail
Sprinklr Software - Customizable user permissions - thumbnail
Sprinklr Software - Content delivery schedule - thumbnail
Sprinklr Software - Content approvals for compliance - thumbnail

Sprinklr pricing

Sprinklr does not have a free version and does not offer a free trial.

Pricing Details:
Contact sales or request a tour for more product pricing information.
Free Version:
No
Free trial:
No

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Sprinklr Reviews

Feature rating

Value for Money
4.0
Functionality
4.3
Ease of Use
3.8
Customer Support
4.0
5 reviews of 70 View all reviews
Ksenia B.
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/3/2018

My experience with Sprinklr

We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Pros

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Cons

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/2/2022

Sprinklr is game - All in one social media platform

It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Pros

It is fast, accurate & effcient. It understands the current marketing needs

Cons

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature

Muhammad K.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 20/5/2022

A great product with poor customer support

Pros

Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.

Cons

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
0

2
Reviewed on 22/6/2020

I don't like it

I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Pros

The only thing I like is that I can see all social media account from the company I work for in the same software.

Cons

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Verified Reviewer
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 25/3/2022

Sprinklr helps with engagement, listening, and reporting (to name a few)

Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.

Pros

The Editorial Calendar comes in handy when I'm in charge of a large company's Twitter account. Using it, I'm able to plan outposts for the entire month. Because of the rapid pace of life, it's simple to predict how your day, week, or month will unfold. In addition, Sprinklr makes it simple to monitor your data. The cloning and sharing of posts across several platforms are a big plus for me. I've built up a dashboard to keep track of accounts that might be relevant to my industry. I can quickly plan retweets and respond to posts from this dashboard. Many other aspects about them appeal to me: Your images and videos will be organized in a way that will make it easy to find them when you need them. To reach your specific goals, you can create your boards.

Cons

The user interface is a bit disorganized. There could be room for improvement in the menu's organization, in my opinion. This was even though I'd previously used other similar sites. This one was very difficult for me to get used to. It's not as user-friendly as Hootsuite, for example. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me.

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