--- description: Review of InvGate Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: InvGate Service Management | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [InvGate Service Management](/software/19043/invgate-service-desk) # InvGate Service Management Canonical: https://www.softwareadvice.ie/software/19043/invgate-service-desk Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/19043/invgate-service-desk?page=2) > InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone. > > Verdict: Rated **4.6/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: InvGate - **Location**: San Francisco, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$17.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Management agents, and the number of assets to be managed. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, India, Japan, Mexico, Nicaragua, Panama and 9 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CMDB - Call Centre Management - Change Management - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Configuration Management - Contract/License Management ## Integrations (28 total) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [Pharmaceutical CRM Software](https://www.softwareadvice.ie/directory/343/pharmaceutical-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Organize the work and give us greater control of the solutions." — 5.0/5 > **Fernando** | *3 October 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time. > > **Cons**: We could not find an automatic report by mail with the detailed summary of all the work separated by admin users. ----- ### "Review" — 4.0/5 > **Verified Reviewer** | *20 April 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Your tracking tickets and SLA. Its essential to achieve your goals. > > **Cons**: This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed. > > It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management ----- ### "Simple but not least robust" — 5.0/5 > **Adrián Fernando** | *3 October 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: What I like most about this software is its simplicity. However, it's robust at the same time. > > **Cons**: It's still difficult to find some older request made by different users and collaborators. ----- ### "An excellent option for service desk." — 4.0/5 > **luis** | *3 April 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience. > > **Cons**: In general, there is nothing that I dislike. I think it is an excellent option. > > It is a highly recommended option, and they also provide quite efficient support. ----- ### "Easy to Create Ticket, rocky metrics creation" — 4.0/5 > **Verified Reviewer** | *14 August 2018* | Internet | Recommendation rating: 8.0/10 > > **Pros**: I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking. I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client. > > **Cons**: I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer. Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names. > > Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/19043/invgate-service-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/19043/invgate-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data