eMaint CMMS

Pros

Ease of Access. Very user friendly. Easy Management

Pros

Work Order management, Asset management. QR Code utilization

Cons

PM Scheduling not flexible enough to account for variances in production schedule.

Alternatives Considered

Reasons for Switching to eMaint CMMS

Pros

It is adequate. The fact that we have it is better than not having anything at all.

Cons

The system is clunky. It's very technical and setting it up or modifying it has a very high learning curve. Not really user friendly.

Pros

I love that you get all of the bells and whistles right out of the box. They don't charge you extra to run reports or to open other features.

Cons

I wish it had a mobile app. It has a mobile function but it isn't a true app.

Alternatives Considered

Reasons for Choosing eMaint CMMS

Reasons for Switching to eMaint CMMS

Pros

help desk assistant was very helpoful in explaining process to get the results i needed to understand what was needed (input) t get the program to give me results

Cons

non trasfer of histor having to pick a default vendor

Pros

I love the customizable reports. They are very easy to set-up so that you can manually or automate them as needed. No external programs needed. There is also more than one way to set them up. Ever wish that after drilling down on data that you could just run that report every week? Just 'Save as a Report' and tell it to send ever Friday. It really is that easy.

Cons

Your account rep can log into your account and see issues help you resolve them. The most common way to resolve issues with eMaint is through a chat feature on their website. It can be a lot to type everything out and send screen shots. That being said, the tech support is well trained and they typically resolve issues or train you during the initial contact.

Pros

Being able to set the system up the way we wanted from the beginning.

Cons

I have never meet anyone from Emaint, I spoke to many over the phone but the one on one has never happen. I feel that my good system I have now would be great if someone was able to watch the way we use the system. Someone that knows the system better then i do would be able to possible find faster and better ways to do things.

Pros

This system is very versatile and customizable. It has helped us with better managing our pm schedules. Tech support is amazing.

Cons

Trying to set up reports can be difficult. You really need to go through a advanced class or you will be reaching out to tech support a lot. For the last year it has been difficult for us to get new users added to the system.

Pros

Ability to configure the system to need many different needs

Cons

Basic report writer lacking. Mobile app need improvement.

Pros

eMaint x4 and x5 are best at handling work orders. Both are excellent at this. We were unable to implement condition monitoring on x4: it remains to be seen whether x5 will be better. The marketing folks, of course, indicate that x5 will work well.

Cons

The x4 support staff were not particulary helpful in explaining how to incorporate hand held and fixed vibration measuring tools into a condition monitoring workflow. We haven't gotten that far, yet, with the x5 rollout.

Pros

eMaint is the most versatile maintenance software I have used! I have been in Maintenance for 40+ years, and eMaint CMMS is great! Work Order management where the Trades and Crafts people document their labor hours, parts used, repair comments, track MTBF, MTTR, and safety tracking! This also includes a inventory parts, document storage, easy to write work request and work orders to be directed to the correct Trade group as needed. I also can tell you that our Auditors rated this process as "Best in Class" !! Meets all requirements plus some!

Cons

At this time, I can think of one issue that needed resolved!

Alternatives Considered

Reasons for Choosing eMaint CMMS

Reasons for Switching to eMaint CMMS

Pros

That the basic software covers a lot of my needs, but is also customizable to my needs that are not already built in.

Cons

I get intimated by some of the steps it takes to manage the forms.

Alternatives Considered

Reasons for Choosing eMaint CMMS

Reasons for Switching to eMaint CMMS

Pros

Reporting, work order management, asset management. Customer service is second to none.

Cons

Report set-up is not always intuitive and can be somewhat complex. I wish their dashboarding was a little more robust.

Pros

Ease of use, functionality, and broad spectrum of product

Cons

The time difference where tech support is located, not having the ability to add users without tech support

Pros

The thing I like most about E-maint is how easy it is to use and navigate.

Cons

The Maintenace software is a little hard to Navigate.

Pros

Ease of use and functionality to provide management to maintenance.

Cons

Customization process and data entry can be time and labor intensive.

Pros

Easy to release PMs and create work orders, reporting features, import/export, mass change and interactive plan features

Cons

Wish you could select multiple contacts at once when doing wo assignments. Integrating from EAM was very time consuming. Occasional aserver

Alternatives Considered

Reasons for Choosing eMaint CMMS

Reasons for Switching to eMaint CMMS

Pros

eMaint is very easy to use and provides excellent support. It has a wide range pre-built features that helps maintenance teams to keep track of their work, maintenance schedules, asset management, inventory management and much more.

Cons

It offers many tool integration but I feel that they can improve tool integration feature which allows you to integrate any tool with this software.

Pros

Program flexibility - we can easily design it to fit our needs, and progress from simple to more complex when we are ready. Program reporting - captures true costs, and future expenses for better planning and budgeting and tracks workload. Ease of use - both administrators and technicians have better scheduling and more efficient workload that is visible and manageable.

Cons

I would appreciate more work instructions for the smaller tasks be documented in a searchable format. For example, when I changed an existing task, I was not aware of the need to "publish" to all assets using the task. In hindsight, it makes sense but not being a computer programmer it did not come to mind.
Also, more tutorial on writing reports would be great.

Pros

The ease of use and navigation makes it very easy to learn, couple that with the extensive amount of material and learning courses in the eMaint library. The people in eMaint are always available to help with queries

Cons

No cons the ease of use and customer support is world class

Pros

The Things I like Most about the Software is it is Dependable and Functional. The software has been running here for 6 years. and it has not had a significant outage during that time. We have validated the software to be FDA compliant, and use it for our calibrations and Maintenance activities. eMaint's functionality is expansive. It is configurable it has options to accommodate physical plant, equipment, and fleet management. KPI Reporting is built into software and eMaint support has always been able to help with any basic setup issues (at no cost). Additionally ,There is 24 hour support for any issues included in the subscription.

Cons

The part of eMaint that was the most challenging for me was the Creation custom reports and sorts. IT seemed a little counter intuitive to me. With that being said the eMaint support team was always more tan accommodating in helping me work out any difficulties.

Pros

not much it has been dismal and expensive to set up

Cons

They claim easy of use and we paid for set up services....the reports don't work any time you contact support you get read this article then come back. It should be let us walk you through how to set it up.

Alternatives Considered

Switched From

Reasons for Switching to eMaint CMMS

Pros

We lacked having a system of organization and record keeping. Not only has this program fulfilled both of those categories, it has opened up our vision to other ways to improve our plants growth and communication. This is the only CMMS system I have used but am very happy with the amount of work it has taken off of my plate.

Cons

I am often told by eMaint team members how flexible and easy things came adaptive or implemented. However, it seems like more and more the issues I have needed to fix don't really have cut and dry issues. This program does the basic and most of the intermediate issues very easily. However the more complex issues have yet to be resolved.

Pros

The work orders print out and tell the technicians exactly what they should be doing that day. Keeps them on a balanced schedule.

Cons

Nothing was set up in the first place on what we needed the system to do for us. There are a lot of flaws, nothing works like it's supposed to, we are constantly having to contact support to fix things.

Pros

the ability to customize it as often as we need and the ability to do the majority of it our selves.

Cons

The inability to change some of the user settings myself.

Pros

I like the trackability of asset work orders. We are still growing and adding more assets and will eventually add barcoding etc.

Cons

I don't like that when I need help, I can't always get the same representative.

Pros

The ability to see an overall picture of work that needs to be done and timelines on each job.

Cons

The mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).

Pros

I like the ability to give the Emaint team an operation I would like to use daily and them do everything in their power to make it happen. Good support staff!

Cons

It cannot do everything that I want it to. There are limitations however basic the request.

Pros

The program allows the user to control all facets of the program. I can build my own templates adding or deleting fields. I can even add fields that the CMMS has not pre-built. Data can automatically transfer from one template to another to simplify and speed up the technicians administrative work load. I can self generate reports on any topic at any time. I can keep management informed with out their having to even log into eMAINT. Mass changes are simple to make. I can change 100 work orders from one technician to another in less than two (2) minutes. I have the ability using Work Order Management to generate actions based on preset parameters that will occur with our my having to monitor the system day to day. With the ability to set parameters on every filed I can assure that human error can be removed form the equation. The one on one support team is outstanding. I have called them 100's of times. Their ability to assit the customer is immediate and professional. In my 16 yeas of using eMAINT, I have had less than 12 times that the issue was not solved before I hung up the phone. The support team has always gone above and beyond in providing assistance.

Cons

The process of stacking preventive maintenance schedules is time consuming. the mobile app is not included in the basic cost of the program.

Pros

It is great to finally have one maintenance management software to manage Reactive/Emergency Maintenance, Facilities Maintenance, Machine Shop Requests, and Inventory Management all in one.

Cons

The one thing I do not like about this system is the mobile app for my technicians. There are too few search options and the scrolling through work orders can be very tiresome. If there was a possibility to have more than one column, there would not be so much scrolling. It is an annoyance that all of my techs complain about. Most of my 14 techs end up printing out their work orders, throwing away all of the unnecessary pages of rows that do not concern them. We were hoping to get away from printing so much paper with this new system. As few as 3 columns, would allow my techs to view the entire work order in one view with minimal scrolling.

Pros

Easy to use and the support and training you receive is wonderful. We will be exploring other functions in the Emaint system in the near future

Cons

I have not found anything that I do not like about the system.

Pros

The demonstration. They prepared the system in a way that made it look amazing.

Cons

The implementation program is a Q&A section, not an implementation program. Support doesn't always provide support. The sales team will say yes to everything but they don't even know the system.

Alternatives Considered

Pros

Ease of use for scheduling routine preventive maintenance, easy to complete maintenance work orders

Cons

pictures can't be customized for each maintenance item, only for the overall asset

Pros

There really wasn't anything about this that I thought was good. From the initial sales which obviously wasn't clear to the final canceling of the product

Cons

Everything was additional including and detailed client training of the system.

Pros

Had a lot of features though not always obvious.

Cons

The local customer support is the worse I've ever experienced

Alternatives Considered

Reasons for Switching to eMaint CMMS

Pros

I like the Work order generator and the machine maintenance history generator the best.

Cons

At times the available options create confusion for me when figuring out a problem inputting data.

Pros

easy to use, the support, able to add pictures to assets

Cons

The techs screen is different than what the admin sees. Causes confusion sometimes

Pros

Easy to use, user friendly interface and accessibility

Cons

Sometimes takes longer to load due to Technical problems

Pros

The team was very helpful when we were going through the implementation and worked with me to pull over all our data from our previous outdated software.

Cons

Since I was involved in the implementation and not much daily usage, I sometimes struggle to find the information I need.

Pros

Integration was straight forward. Fairly easy to use.

Cons

A little more money that we would have liked to spend on the solution.

Pros

Ability to step into others shoes and remedy their errors.

Cons

Nothing. We are evolving and moving forward. eMaint will be a part of our journey towards ‘World Class’ status.

Pros

Easy to use. Having the ability to design my own work order to track the data that works best for our business

Cons

Charrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint

Alternatives Considered

Reasons for Switching to eMaint CMMS

Pros

The question should be, "What DO you like"... the easy access to reporting, the quick online support has yet to disappoint and getting out cmms mobile. Gone are the days of notebooks and trying to remember what you did.

Cons

The communication between fluke mobile and eMaint has been less than smooth. Enough that I'm concerned with the fluke online connectivity options we're currently looking into.

Pros

The continued improvements that are made to make it more useful at multiple facilities.

Cons

app development has not been as good as I expected

Pros

Customization

Cons

Everting there is an update it creates an issue in the system and now X5 is getting all the support and it seems harder to get ahold of anyone.

Pros

Easy to use, easy to track people and products and reports

Cons

Not every aspect is available for mobile use

Pros

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Cons

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

Pros

As an administrator I appreciate the flexibility with customizing the program to my needs and the ability to continue making changes and tweeks as our needs change. We have been using eMaint for 10 plus years know and the ability and depth that we can review our assets is just wonderful. You can even see our learning curve as to what data is important and relevant has changed over time. Garbage in Garbage is still relevant, so you should spend a lot of time understanding what you want to get out of any CMMS program so you know what you want to capture. Thoroughly entering all data about each asset pay reward later also. Voltages, amperage, location, Motor nameplates as well as spare parts is all a big part of set up and take a fair amount of time, but pay dividends down the road.

Cons

It is disappointing that eMaint cannot be integrated with our Infor XA program. Company purchases go through one program and do not update eMaint the way it could unless everything is re-entered a second time. Who has time or resources for that? Consequently our spare parts program does not run as smoothly as we would like.