About Lightspeed Retail












Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$79.00/month.
Alternatives to Lightspeed Retail
Lightspeed Retail Reviews
Feature rating

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great integrated system
Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Pros
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Cons
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Reasons for Choosing Lightspeed Retail
I wanted a cloud based integrated systemReasons for Switching to Lightspeed Retail
I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Fantastic product for any retail business. Excellent value.
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
Pros
Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
Cons
Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
Alternatives Considered
GolfNowReasons for Choosing Lightspeed Retail
There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.Reasons for Switching to Lightspeed Retail
Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
The worst service ever
Disgraceful would never recommend !
Pros
No positive features! Back office not easy to navigate need to be a computer genius, their txt msg instruction is disgraceful.
Cons
Quick to sign you up, their after sales service is disgraceful !! No prioritise when urgent! Have lost sales due to incompetence. Whole system shut down after an upgrade no apologies! Never get emails or response back from management.
Response from Lightspeed
Hi Michael,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected]
Thank you,
Lightspeed Commerce
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for Retail Stores with combined inventory
Greatly satisfied on the way it integrates with third-party software for the eCommerce integration
Pros
The capabilities of combined and matrix products in which a product can have multiple variants and still be grouped under one parent product
Cons
The tax settings can be hard to understand at a glance
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy Switch to Lightspeed Retail
Overall it has been an easy switch and easy to use software.
Pros
The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.
Cons
The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.