About Lightspeed Retail
Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$79.00/month.
Alternatives to Lightspeed Retail
Lightspeed Retail Reviews
Feature rating
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Best POS for small businesses
One major benefit is how easy my ordering is with their PO system.
Pros
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Cons
Lots of different options so it takes a bit to determine what you need to use.
Reasons for Choosing Lightspeed Retail
Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.Reasons for Switching to Lightspeed Retail
Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Horrible Customer Service
After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.
Pros
The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.
Cons
Customer service is worse than anything we have experienced with more than 20 years in running a business.
Reasons for Switching to Lightspeed Retail
Functionality and features. Retail and E-com in one package.Response from Lightspeed
Hi Miguel,
Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps.
Thank you,
Lightspeed Commerce
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Lightspeed will help you improve your business.
Their customer support is the absolute best, you can always get help when you need it. Entering inventory was very straight forward and I was able to make sales immediately.
Pros
The user interface and integration with e-commerce and payments makes it a one stop shop for all your pos needs.
Cons
The e-commerce web design is the most challenging part, but with time it becomes easier.
Reasons for Switching to Lightspeed Retail
The integration of all services and simple billing.- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
They over promise and under deliver
Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else.
Pros
The features is most everything you need. The support is the problem.
Cons
The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter.
Reasons for Choosing Lightspeed Retail
Wanted a coudbased option to help manage remotely.Reasons for Switching to Lightspeed Retail
Looked like the total package. I was wrong. They lacked the customer support touch. I don’t know how this company will continue to grow.Response from Lightspeed
Hi Ryan,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]
Thank you,
Lightspeed Commerce
- Industry: Recreational Facilities & Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Fantastic product for any retail business. Excellent value.
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
Pros
Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
Cons
Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
