About Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data. The retail POS system offers multi-store capabilities such as inventory sync across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Lightspeed Retail also offers some customer service features such as profiles, sales history logs, and customer insights. Lightspeed software is available on a monthly subscription and offers free, personalized onboarding and 24/7 support. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more, and it can also be used in offline mode.
Lightspeed Retail Software - Lightspeed omnichannel
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Lightspeed Retail Software - Lightspeed accounting
Lightspeed Retail Software - Lightspeed omnichannel
Lightspeed Retail Software - Lightspeed eCommerce
Lightspeed Retail Software - Lightspeed omnichannel
Lightspeed Retail video
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Lightspeed Retail pricing

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$79.00/month.

Starting Price:
US$79.00/month
Free Version:
No
Free trial:
Yes

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Lightspeed Retail Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.2
Customer Support
4.1
5 reviews of 883 View all reviews
Jessica
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/9/2019

Best POS for small businesses

One major benefit is how easy my ordering is with their PO system.

Pros

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons

Lots of different options so it takes a bit to determine what you need to use.

Alternatives Considered

Square Point of Sale, Shopify POS and Revel Systems

Reasons for Choosing Lightspeed Retail

Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Reasons for Switching to Lightspeed Retail

Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.
Miguel
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
5
Ease of Use
3
Customer Support
1

4
Reviewed on 20/6/2022

Horrible Customer Service

After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
We understood and gave them time even though that seemed like a very long time to wait for a startup.
Unfortunately we never got out money. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We did the run-around with their support team for more than a week and STILL have not gotten paid. They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?
We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up.

Pros

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Cons

Customer service is worse than anything we have experienced with more than 20 years in running a business.

Alternatives Considered

Epos Now and GoDaddy Website Builder

Reasons for Switching to Lightspeed Retail

Functionality and features. Retail and E-com in one package.

Response from Lightspeed

Hi Miguel,

Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps.

Thank you,

Lightspeed Commerce

Replied 23/6/2022
Willis
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/8/2022

Lightspeed will help you improve your business.

Their customer support is the absolute best, you can always get help when you need it. Entering inventory was very straight forward and I was able to make sales immediately.

Pros

The user interface and integration with e-commerce and payments makes it a one stop shop for all your pos needs.

Cons

The e-commerce web design is the most challenging part, but with time it becomes easier.

Alternatives Considered

Square Point of Sale, Clover, TouchBistro and Shopify

Reasons for Switching to Lightspeed Retail

The integration of all services and simple billing.
Ryan
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 21/8/2022

They over promise and under deliver

Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else.

Pros

The features is most everything you need. The support is the problem.

Cons

The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter.

Alternatives Considered

Epos Now, Square Point of Sale and Shopify

Reasons for Choosing Lightspeed Retail

Wanted a coudbased option to help manage remotely.

Reasons for Switching to Lightspeed Retail

Looked like the total package. I was wrong. They lacked the customer support touch. I don’t know how this company will continue to grow.

Response from Lightspeed

Hi Ryan,

We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]

Thank you,

Lightspeed Commerce

Replied 24/8/2022
Elizabeth
  • Industry: Recreational Facilities & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/6/2022

Fantastic product for any retail business. Excellent value.

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Pros

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Cons

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternatives Considered

GolfNow

Reasons for Choosing Lightspeed Retail

There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Reasons for Switching to Lightspeed Retail

Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.

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