--- description: Review of everything HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: everything HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [everything HelpDesk](/software/1944/grouplink) # everything HelpDesk Canonical: https://www.softwareadvice.ie/software/1944/grouplink Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/1944/grouplink?page=2) > everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration. everything HelpDesk’s email and calendar integration feature allows users to schedule appointments, tasks and events on platforms like Microsoft Outlook, GroupWise and SMTP. The dashboard feature helps users view analyze employee performance against key performance indicators. The help desk ticketing system is functional across various departments including IT, human resources, maintenance and more. Support is available via phone and email. > > Verdict: Rated **4.3/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GroupLink - **Location**: Bountiful, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Priced by number of technicians billed annually or monthly. Lite subscription: from $20/month with up to 3 technicians. Full subscription: from $25/month with more than 3 technicians. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish, Swedish - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Automated Routing - Chat/Messaging - Configuration Management - Customer Database - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export - Email Templates - Help Desk Management - Incident Management ## Integrations (2 total) - Gmail - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.ie/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (686 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4074 reviews) 3. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews) 4. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (228 reviews) 5. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (820 reviews) ## Reviews ### "Great Helpdesk Tool" — 4.0/5 > **Hector** | *28 August 2018* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc > > **Cons**: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade ----- ### "Solid self-hosted helpdesk" — 5.0/5 > **Verified Reviewer** | *25 April 2018* | Recommendation rating: 9.0/10 > > **Pros**: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. > > **Cons**: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. ----- ### "grouplink helpdesk" — 3.0/5 > **Ann** | *14 November 2016* > > Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. ----- ### "does what it needs to, very basic, but lightweight, works in most browsers" — 4.0/5 > **Jasper** | *13 June 2016* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. > > **Cons**: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New\>Ticket/KB/Filter\>Group\>Category\>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. > > it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts \& payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. ----- ### "Our work flow" — 5.0/5 > **Marissa** | *15 February 2021* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. > > **Cons**: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. > > Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/1944/grouplink?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/1944/grouplink) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data