--- description: Review of Track Pulse Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Track Pulse | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Hotel CRM Software](/directory/339/hospitality-hotel-resort-crm/software) > [Track Pulse](/software/19567/track) # Track Pulse Canonical: https://www.softwareadvice.ie/software/19567/track Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/19567/track?page=2) > TRACK Pulse is a cloud-based Customer Relationship Management (CRM) solution for hotels, resorts, and vacation rental management companies. The solution is platform agnostic and offers native mobile apps for Android, Windows Phone and iOS devices. TRACK Pulse enables users to book reservations through a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. It also provides housekeeping and maintenance workflows to automate spreadsheets and on-paper tracking process. TRACK Pulse allows properties to track leads in a single location. It creates a conversion opportunity with every inbound call and tracks guests’ information as well as their preferences. It offers a smart call routing feature that automatically forward calls to the appropriate staff member. Users can also create and track marketing campaigns and segment them as per their requirements. TRACK Pulse provides custom-built APIs that allows users to integrate the solution with third-party applications. > > Verdict: Rated **3.6/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 8 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Travelnet Solutions - **Location**: Cottage Grove, US - **Founded**: 2009 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact Travelnet Solutions for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - CRM - Campaign Management - Client Management - Contact Database - Contact Management - Customer Database - Email Management - Email Marketing - Interaction Tracking - Lead Management - Lead Scoring - Mobile App - Reminders - Reporting/Analytics - Sales Pipeline Management - Task Management - Third-Party Integration - Third-Party Integrations ## Support Options - 24/7 (Live rep) - Chat ## Category - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) ## Related Categories - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) - [CRM Apps](https://www.softwareadvice.ie/directory/1491/mobile-crm/software) - [Ecommerce CRM Software](https://www.softwareadvice.ie/directory/3634/ecommerce/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Odoo](https://www.softwareadvice.ie/software/77019/odoo-pos) — 4.2/5 (1294 reviews) 4. [Lofty](https://www.softwareadvice.ie/software/60278/chime) — 3.9/5 (126 reviews) 5. [Quickbase](https://www.softwareadvice.ie/software/100934/quick-base) — 4.4/5 (327 reviews) ## Reviews ### "Excellent Software and Service" — 5.0/5 > **Mykael** | *3 May 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Track PM is extremely user friendly and intuitive. > > **Cons**: We would love to have the option to auto-charge final payments instead of having to always post each payment manually. > > Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move. ----- ### "Ease of use is amazing" — 5.0/5 > **Terri** | *12 December 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This product is so easy to use. The reports are easy to generate and everything is at your fingertips. > > **Cons**: No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property. > > This has been the easiest product yet to keep track of our leads and manage our phone system. ----- ### "Does not work internationally" — 1.0/5 > **Vinayak** | *9 August 2023* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Excellent sales pitch at the start- if only their product delivered the same quality > > **Cons**: 1) They charge you upfront before they onboard you2) After 5 months of onboarding they realize the product does not work out side of the USA- they know they signed a contract with a company outside of the USA3) They then refuse to refund you the money paid towards the onboarding. > > Terrible- the "management" first passes you round to one another and blaming each other for the mess-ups. Then they try to buy time by taking an average of 10 days to respond to any email. ----- ### "My Review" — 5.0/5 > **SHayla** | *5 March 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, Reservations are easy to make > > **Cons**: It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges ----- ### "Excellent Software" — 5.0/5 > **Johan** | *22 April 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This is by far the most user friendly software out for the vacation Rental industry Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more > > **Cons**: Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated. > > Exceptional service. Support team is extremely knowledgeable and fast with responses. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/19567/track?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/19567/track) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data