About Reftab

Reftab empowers schools and IT departments with a customizable, all-in-one platform for hardware and software asset tracking. Recognized by Forbes as the best in its class for 2023 and 2024, Reftab simplifies onboarding and offboarding processes, strengthens security standards, and ensures compliance with regulations and best practices. Seamlessly integrating with device management tools, identity providers like Entra and Okta, and ticketing systems, Reftab is designed to adapt to any organization’s needs, providing automation and ease of use for professionals of all technical levels.
Reftab Software - Assets are neatly displayed in organized categories
Reftab Software - Asset details are fully customizable
Reftab Software - Easily see who has equipment
Reftab Software - Print your own barcodes from within Reftab
Reftab Software - Track your accessories and inventory items
Reftab video
Reftab Software - Assets are neatly displayed in organized categories - thumbnail
Reftab Software - Asset details are fully customizable - thumbnail
Reftab Software - Easily see who has equipment - thumbnail
Reftab Software - Print your own barcodes from within Reftab - thumbnail
Reftab Software - Track your accessories and inventory items - thumbnail

Reftab pricing

Reftab has a free version and offers a free trial. Reftab paid version starts at US$30.00/month.

Starting Price:
US$30.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Browse Reftab Reviews

93 of 93 reviews
Sort by:
Jordan
Jordan
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2023

Excellent tool

Pros

Reftab offers organized asset management.

Susan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/10/2024

Happy Reftab Customer

I have had a great experience with Reftab so far. Set up was easy with user friendly UI and support documents. The import tools were extremely helpful and the support team was phenomenal in helping answer questions and troubleshoot our Okta connections.

Pros

Okta SaaS Discovery is a game changer, we no longer need to manually checkout & checkin any applications assigned to users via Okta. Additionally, the reporting offers more 'out of the box' features than I've seen in other asset management tools.

Cons

I wish Kits could be used to assign licenses in bulk. We have installed & non-Okta licenses that fall outside the scope of Okta SaaS Discovery. If we could create kits to assign licenses used by specific departments, this would greatly reduce the remaining manual assignments.

Alternatives Considered

Asset Panda

Reasons for Choosing Reftab

Reftab has more robust integrations with Okta and the reporting feature is easier to use, giving us most of the data we need within minutes.

Reasons for Switching to Reftab

Cost, configurability, reporting, integrations, both asset & license management in a single tool.
Nick
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/1/2025

Really do like this platform

Really good experience! I'm sticking with this one!

Pros

Good set of features
Barcode generation and scanning
Easy to use
Good UX
Fair plan limits

Cons

No ability to hide tabs/modules that you don't use

Alex
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/9/2023

Review

A few things still need some more work, such as offering more ways to automate would be great, some more complex automation would be great like, "If the loan is XYZ and the user is Disabled email Manager (Insert body of the email and allow response) My company is really looking to automate as much as we can so being able to do more complex things in Reftab and make a more friendly API to use (have had some issues with trying to make things work, for example, the API will work fine on one call, I will change one thing and it no longer authenticates.)

Pros

The integration and automation, I would like more of these.

Cons

Manual management can be tricky to use, I would love a cleaner/more streamlined way for things that can not be managed via integrations.

Response from Reftab

Thanks for your review Alex! Much appreciated - we'll reach out to you regarding your workflow automation needs. Reftab can be configured to email a person's manager based on conditions like if the person is disabled and has equipment assigned to them, etc. There might be more that you're needing (such as a reply to address), so we're happy to work directly with you for that. Thanks again!

Replied 8/9/2023
Melanie
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

RefTab - asset / equipment management education

We are quite early I our go live, but RefTab have been outstanding in their responsiveness and willingness to work with us to provide a product we can use.
Any issues or questions have been dealt with promptly.

Pros

The adaptability / configurability of the platform.
The pricing structure is simple and easily tracked.
The team are excellent, welcoming feedback and considering adaptations if possible.

Cons

The app is not focused the way we want it, but this is our specific use case. We will be reviewing its use again and hoping to be able to utilise it in the future. In the meantime, the portal works well for our users.

Alternatives Considered

Cheqroom

Reasons for Choosing Reftab

We are expanding, the cost structure and set up did not keep up / make sense for our structure.

Switched From

Smarthub

Reasons for Switching to Reftab

Price, adaptability, a part of our Group already utilised part of the product.
Devin
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 28/5/2024

Reftab Review

Overall Reftab has been a five star product. Very easy and simple to use. If you aren't able to figure a task out they have helpful documents explaining each process step by step or customer service is very responsive and friendly to work with.

Pros

Easy to understand and use. This software is very simple and straight forward and very customizable.

Cons

You can't change the fields in the LDAP sync to custom fields such as Screen size etc.
If importing machines you can't have the asset status set to in stock automatically. Which means you have to go to each asset and change the status manually. You can make a Workflow Automation that changes the asset status automatically for any new asset added after creation.

Alternatives Considered

Asset Panda

Reasons for Switching to Reftab

We have a patch management software we use that runs off an installable agent and will take a back seat to anything else that runs off an agent. Reftab was one of the only options that didn't require the install of an agent.
Michael
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 21/8/2024

Good system

Good system, precisely what I need for my educational organization.

Pros

I selected Reftab over other systems, implemented it, and used it for my previous and current organization. Easy to navigate,

Cons

Limited feature for bulk update to update multiple field information.

Alternatives Considered

Asset Panda

Reasons for Choosing Reftab

I was looking for something new and more user-friendly.

Switched From

JIRA Service Management

Reasons for Switching to Reftab

Educational discounts. User-friendly and budget-friendly, and Reftab keeps adding or improving its features.
Kyle
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2023

Reftab is making my IT life easier!

Very positive. Customer service was very helpful and knowledgeable. Asset creation was a breeze, and I enjoy using the interface.

Pros

Easy to use, clean and fast interface, mobile app allows for asset signing and tagging in the field.

Cons

I'm looking forward to more integrations. Some of the integration tutorials were outdated. Some UI customization would be nice, like themes or a dark mode.

Camille
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 29/10/2024

Just right

Reftab is just what I needed to help us track our equipment as we regularly check things in and out to students. Each of the different instructors can know exactly where the equipment is as well.

Pros

I can check out our school equipment to students seamlessly with the app on my phone or on my computer. I can also track and run reports regarding the status of the equipment. This is just what our program needed at a great price.

Cons

The UI of the app and the desktop version would greatly improve the product.

Alternatives Considered

VIZOR IT Asset Management for Schools

Reasons for Switching to Reftab

We chose Reftab over VIZOR due to the price.
Philip
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2024

Regional Communication Aid Service, UK

Great software that does what we need a service. The support is great. Things are sorted very quickly when there has been issues.

Pros

Simple to use and quick to learn. Great support!

Cons

Cant print labels for accessories when looking at the accessory you need to go out and into all of the accessories. We need to generate labels for our stock and its really annoying.

Scott
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/3/2022

Absolutely astonished by the support offered by Reftab

Pros

Reftab checks all of our boxes for a ITAM tool. The Jira, Intune, and Jamf syncs allow us to trust Reftab as our 100% live source of truth for all of our most critical assets. The software is easy to use and has been a real win for us.

While the software is great, support is really where Reftab shines. There have now been two instances where I've found a bug and reported it to their support team. Both times they were able to apply a fix within hours of me reporting the issue. I'm absolutely blown away at how responsive and helpful their support team is. I cannot evangelize them enough!

Cons

None, reftab has been able to satisfy all of our business needs.

Alternatives Considered

Oomnitza

Reasons for Choosing Reftab

Integration availability

Reasons for Switching to Reftab

We prefer to work with smaller, more agile companies.
Chris
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/6/2020

Best-in-class Asset Management solution

Reftab was simple to configure and even easier to manage. Our business enjoys the peace of mind knowing we are in control of the cost as we grow in users.

Pros

Reftab provides a powerful and cost-effective solution enabling us to keep track of our physical and digital assets across a distributed workforce.

Cons

I can identify very few cons in the time I've used this platform. The ability to deploy an agent to all hardware to automatically capture information would be nice but not necessary if managed well.

Alternatives Considered

Asset Panda

Reasons for Switching to Reftab

Cost and integrations with our existing platforms (Jira Service Desk)
Derrick
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/5/2024

Great asses management tool

It has been great. I tested several products before picking this one and I made the right choice.

Pros

The ability to track anything as an asset, and link accessories to the asset.

Cons

So far none. The only downside was exporting the computers from my RMM tool with user accounts there wasnt a way I could find to import to Reftab with the user. I had to manually assign all of the assets. Just time consuming but not a big deal.

Carly
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/8/2023

Reftab Asset Management Software

Currently we just want to know which employee has which piece of equipment - haven't progressed to barcodes - it is achieving our low level requirement wonderfully. customisation superior.

Pros

Easy to use, customisable, we dont require all features but they available when we do. They are super responsive to handle queries.

Cons

I cant fault it for what our needs are- queries are sorted promptly.

Dennis
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 5/10/2023

New and Happy

Pros

The program is intuitive and fairly easy to use.

Cons

Guide/ help/ tutorial section would be very nice.

Response from Reftab

Thanks for your review! We have a comprehensive FAQ section here: https://www.reftab.com/faq

Replied 12/10/2023
William
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/3/2023

Tool & Asset Tracker

Works far better that the tool/asset management associated with our business accounting software.

Pros

Ease of use, features and cost met or exceeded our needs.

Cons

Would like to have the ability to transfer assigned location without needing to return/reissue assets.

Ashley
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 13/1/2020

Stellar Customer Support

From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus.

Pros

The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money.
The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times.
New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive.
The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already!

Cons

I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments.

Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful.

Trevor
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/12/2022

Great product, so easy to setup and use!

Experience with Reftab has been great and the support from the Reftab team has been superb and they have sorted out anything I've raised with them. Well done guys!

Pros

Checking in and out and having locations of where equipment is are fantastic. I can easy see who checked items in and out too, which is essential.

Cons

I wish there was a way to fix the default sorting order in the Asset view (call outstanding on this, so hopefully it's possible) and wish I could use the Change History without having to upgrade to a higher tier. Would like to choose a default Tab when opening the program too. Everything else is great!

Kirk
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/10/2022

Reftab saves a lot of time for asset management

There was a feature missing that impacted our workflow, I emailed support and that feature was implemented within a couple of weeks. This has been our continual experience with Reftab, amazing customer support and an all around great product.

Pros

Ease of use, ease of setup and the integrations. We have been abysmal at keeping our assets up-to-date, but with the integrations in Reftab a lot of our mistakes have been alleviated by the sync from Jamf and Intune. The auto checkout of assets has helped us keep up on equipment.

Cons

The mobile app would be nice if we used barcodes, but because of remote workforce now-a-days we do not put barcode/asset tags on equipment. If would be nice if the mobile app was able to OCR a pic of the serial number, but it's not a deal breaker in the slightest.

Joyce
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/8/2022

Good system for current needs - some upgrades would make it more useful.

Overall, it's meeting our needs to monitor inventory stock and assets. As we continue to use the software, we may find other needs to utilize it more.

Pros

Mobile app scanning, easy navigation of software,

Cons

- would be nice to be able to have "clone" feature for accessories.
- the ability to edit notes in accessories that have been issued
- the ability to create accessories from scanning in mobile app. currently, it will only create assets. currently, all accessories are created from a desktop. having the ability to do both from mobile app would be more helpful/useful.
- limited information can be seen in mobile app - seeing loan history in mobile app could be helpful

Robert
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/2/2022

110% satisfaction guaranteed.

user-friendly, with all extra features that i did not see anywhere else, customer service was extremely helpful. and the on-boarding for subscribers was top-notch. do your self a favor and take the software for a spin.

Pros

the asset management was amazing, but the ability to Bar code every asset and then check-in and check-out,and the iphone apllication for ease of use. this purchase was a no Brainer

Cons

when i find something i will revisit my review.

Brent
  • Industry: Media Production
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/9/2020

The perfect solution for our rental inventory needs

We looked at many software options that cost 10 times that of Reftab and never perfectly fit the bill of our specific needs. Reftab, right off the shelf was a great solution for our application and came in at a considerable lower cost than the other software options that were evaluated.

Pros

Reftab is a powerful tool to manage rental inventory going in and out and being able to identify the status and location of any given at any given time is very helpful in our quick passed application.

Cons

There is not much I am missing in the software. My only feature request in customized reporting has been submitted to the company.

Jeremy
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/3/2021

Good user interface, newer inventory management software

We are really happy we went with Reftab. Our strategy was to pick a smaller product with more room to grow. I feel Reftab is early in their product lifecycle, and their staff is motivated to grow and add more features. This is the kind of company and product we like to work with.

Pros

Reftab seems like a newer, slightly smaller company product, and it does everything we need it to do. Price is competitive, coming in a little lower than some other products. Reftab doesn't have some of the bloat or feature creep in other more mature inventory management solutions. The support team is very responsive to inquiries, and they even developed some small features we suggested, saying those features made sense for the whole user base.

Accurate, intuitive

Cons

The simplicity of the software has lots of pluses if you like simplicity, but it may lack some of the more niche features in the larger, more mature products. On rare occasions it throws an error, but the errors are handled and displayed in the UI in a way which makes sense.

Adam
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 20/9/2022

Great overall user experience

Pros

I've only been using the software for a short while and feel like it's been very easy to grasp the fundamentals. The UI is simple and features are well worked.

Cons

There are some minor bugs when it comes to searching for assets or loanees. I've however contacted the customer support about this and they told me they would be fixed in the next update :)

Roland
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 5/1/2017

Most compact asset management tool

I reviewed a bunch of asset management tools to use within our company. Reftab is the only one which is smooth to use and reduced to the really needed functionalities. What often is what you need. We decided to use that tool for our needs.

There are some tiny points which can be improved like the data import/data export for Loanees and Devices. Some controls are maybe not placed very intuitive but after the first find and use, everything is fine. Overall a nice and good tool!

A nice new feature would be to print out not only the QR-Code with a digital number next to it rather the QR-Code, Digital number, Company Name, Device Brand, Device Title and the possibility to format the output (e.g. like another Avery template like the L6011).

Pros

Smooth and reduced to the needed functionality.

Cons

Some controls are hard to find, only in the context of a location or the Import/Export functionality.

Adam
  • Industry: Performing Arts
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/6/2024

Flirted with alternatives, but Reftab is worth sticking with

I really believe that this service should be as well known as the most popular solutions, and it really deserves to be.

Pros

Quite simply, the developers are so responsive, that issues and suggestions are acted upon and that makes such a difference to the product today. The flexibility of fields and categories means that it could fit all possible use cases. The self service portal is really handy and user friendly. Settings are plentiful so you can get things as close as you can to how you want it. It's simple, yet powerful and has so so much potential. We were looking at the better known alternatives whilst testing reftab as there were a few niggles and add-on which should be as part of the standard package (when compared to competitors) but this is all resolved and I'm really glad we stuck by it.

Cons

Reporting is a little lacklustre, it is basically a filter and that's about it. It would be good to see formatted, client friendly reports, as well as checkout receipts, packing lists, hire terms and other handy supplementary paperwork.
The accessories feature could do with a bit of TLC as it feels like there is a lot of potential, but doesn't quite integrate with the rest of the ecosystem properly yet. I think the logo looks like a push chair!

Alternatives Considered

Asset Panda, itemit and EZOfficeInventory

Switched From

Freshservice and AssetCloud
Kim
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/8/2024

Highly recommend Reftab for accurate and efficient asset tracking!

My overall experience with Reftab has been outstanding. It is simple to use and offers a mobile app, which makes asset management even more convenient. The barcode scanning feature is a game-changer, allowing for quick and accurate tracking of equipment.

Pros

Reftab is an excellent tool for asset tracking and managing equipment loans. It is incredibly easy to use, making it simple to keep accurate records of all assets. The platform ensures efficient tracking and follow-up for equipment loans, streamlining the entire process. Highly recommended for anyone needing a reliable asset management solution!

Cons

It would be useful to be able to select to use the date function only to record loan due dates, rather than date and time.

Holly
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/7/2024

Inventory Management Lifesaver!

Pros

Reftab is incredibly easy to setup, implement, use, and customize but the most standout feature of this product is the impeccable customer service. Lightning fast responses and willingness to implement fixes for our edge use cases among other great support has earned our loyalty!

Cons

Reftab is geared toward assets that will be checked in/out while we use it as a way to manage customer assets that we've deployed in a permanent fashion so there have been some workarounds that we've had to implement, but the software tracking that's included more than makes up for any slight inconvenience. We're managing/tracking our certificates easier than ever with Reftab, too.

Tony
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/5/2024

Great Product & outstanding customer service!!

My overall experience has been great. We have used other systems in the past and they clashed with our systems or became over complicated to update.
I feel confident that Reftab have got this covered.
Recently I had an issue that was resolved very quickly and professionally.

Pros

It was easy to set up with the support team helping me, when I got stuck they were always quick to resolve any issues.
I find it easy to use and run reports. They are always developing and trying to improve.
We don't use it to its full potential yet but I am confident that in the future we will.
Its a great product in my opinion as I like to keep things simple to make life easier.

Cons

There is not much I don't like to be honest.
I sometimes find it frustrating when trying to look items up but that is more down to me not using it enough.

Alan
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2024

UK Technologist Review

Excellent customer service. Queries are answered very quickly.

Pros

Very easy to use. Great support. Love the fact that we were able to trial a fully featured version which ensured the software would meet our needs. Have been using the software for about a year and even within this time there have been updates making the software even better.

Cons

Nothing. The software does what we require.

Anna
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/3/2024

Reftab review for medical outreach

RefTab is a plug and play option for companies wanting more control over their asset management. It was simple to understand and onboard our team. I highly recommend the trial option for anyone who wants to try out this option. It's very intuitive.

Pros

We started using RefTab to help support the development of our humanitarian trips and found it to be a critical key to increasing our capacity. The ease of onboarding was a #1 priority and I was able to search for everything I needed to set up. The import functions were also very, very easy to use and helped tremendously.

Cons

I don't have any cons at the moment. We did not pay for the highest level so maintenance options are slim. I would like more of that.

Jeremy
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/4/2024

Great ITAM solution

Pros

Reftab was super easy to setup and get going. Once the initial setup was done, Education on using Reftab was simple and easy so we were able to get up and running very quickly. Use of the smart phone app makes keeping track of our assets simple, very well done app!

Cons

the only Con I can think of is that it would be nice if Reftab had an asset "tag" we could attach to "non-connected" devices such as TVs as a way for it to automaticilly update, like the installed agent does for Windows devices

Jordan
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2024

Great software

Pros

Very easy to use and implement. It's made a major difference in tracking our various assets into and out of our facility.

-Automated email reminders are great and definitely drive the assets back on time.
-The printer agnostic feature is really nice too as we already had label stock and thermal printers
-Identifying assets that need repair is great and so easy for the team to keep up with

Cons

So far so good!

It would be great if there were other industry specific versions. In our case an integration with our POS system. It would allow us to assign assets while building delivery routes. In our business there are times that an asset is left at a delivery location. It would be great to track that.

Mido
  • Industry: Environmental Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/3/2024

Reftab is a good tool for asset tracking

Pros

Good to track assets and find them where they are located

Cons

Could be more user friendly but its okay

Corey
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/12/2023

Solid product at a great price point

Reftab has been one of the best products we've implemented at Lexer. Super simple to set up, we primarily use Reftab to keep track of our laptop hardware and its overall lifecycle within the business. Reftab comes with a robust set of reporting tools and integrations. Well worth the price point

Pros

Easy to use platform with a robust number of features tools and integrations.

Cons

Not updated with new features as often as some of the other SaaS platforms deployed across the business

Alternatives Considered

Asset Panda
Catherine
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/7/2024

Excellent Film Warehouse Asset Tracking System

The tech support was excellent as I was brand new to using this kind of system.

Pros

I liked how easy it was to set up and that my employees can go in and reserve on a calendar.

Cons

Haven't found anything so far. It works for all our needs.

Scott
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/5/2023

Early adopter who's watched you grow

Impeccable

Pros

There are so many ways in which we use the system. We have adapted multiple processes to fit Reftab. It has become one of the most important tools I use. We were there in the early days before the site became as feature rich as it is today and we are pleased to say we stuck around. We are proud to have our logo on your home page displaying that we use your product

Cons

It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually. As long as you keep the attitude you have towards development, there are no cons

Brian
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 12/10/2023

Good Value for the Money and has just the right amount of features for our business

While I did encounter a decent number of problems during the initial set up and deployment the product support is responsive and you will not wait around for a response. The bugs that I did find were either taken care of within a couple of days or an estimate was given as to when we could expect a fix.

Pros

Good Value for the Money and has just the right amount of features for our business

Cons

I encountered a good number of bugs and 'feature requests' during our initial set up and deployment of the product.

Robert
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/2/2024

Great Product

Pros

Easy to use and very affordable. Cannot say more than that! It Just Works!

Cons

nothing I can see. Great product, love using it

Benjamin
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/4/2024

Great Support

Pros

Great customer support. US based company. US based storage.

Cons

2FA is not in the free version. I do not like Free Trial promotions on the asset webpage all the time. I wish we could turn that off.

Stefania
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 16/2/2023

Quality Product at a Reasonable Price

Being able to track all assets, accessories, and consumables throughout our organization has been a game changer and will help us eliminate each department having their own spreadsheets for tracking which employees have what.

Pros

It's easy to use and reasonably priced. The fact that it can track assets, accessories, consumables, and licenses in an easy way with the ability to grant users access only to what they should be able to see was a deciding factor in selecting Reftab over other competitors.

Cons

The lack of report customization and the inability to filter accessories from consumables.

Alternatives Considered

Asset Panda and Sortly

Reasons for Choosing Reftab

We needed more granular control over who can see what assets and also needed the ability to track accessories and consumables.

Reasons for Switching to Reftab

Price, ease of use, customization of categories, and the ability to granularly control permissions.
Jamie
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2023

Easy and functional

We love it!

Pros

Extremely user friendly and helped us track out assets and custom items immediately.

Cons

I have only had one issue with Reftab and customer service fixed it in less than 20 minutes.

Jefferson
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2023

REFTAB for the Win

Love it, very easy to use and comes with an App to download that allows for management on the go

Pros

Cloud based and very user friendly and easy to upload different databases to.

Cons

Cost of moving up to gain other items like specialized reporting

Alternatives Considered

InventoryCloud

Reasons for Choosing Reftab

WASP DB came out on critical list for NESSUS Scan and to update it was going to cost more than system was worth to my business.

Reasons for Switching to Reftab

Cheaper, more intuitive, and minimized on what was needed.
Kim
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/3/2022

We save time and money because of Reftab

Every time I have had a question, or issue trying to do accomplish something with the software, the help has been very prompt, and helpful.

Pros

We are a cleaning company, we use Reftab to track our vacuums, mop poles, caddies, etc. Lots of low cost items, but hard to keep track of. Easy to leave at jobsites. This has been huge in keeping our assets. WE have seen a savings from not having to rebuy lost items. The software is comprehensive enough we also use it to provide asset lists for taxes as well. The software can track your item locations, you can add picture of the items, the cost and date of purchase as well as track how long you had it till it was disposed off. The reports let you know who and how many times the item has been checked out.

Cons

The two issues we had with the software was the inability to change asset numbers and the printing of tags was complicated system. Both of these have been upgraded making the software even easier to use.

MarcAndre
  • Industry: Computer Games
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/2/2022

Reftab in a quickly changing environment

Every time we had ideas for features, the developers have been very responsive, very quick to apply them (or mention why it's not possible when that was the case). Reftab has been super flexible and very prone to help our business. We definitely have a before and after Reftab in term of quality of asset tracking.

Pros

Reftab made it so much easier for us to adapt to the ever changing environment of our studio and constant movement of assets between desks or employees. It perfectly scaled to our studios worldwide, and allowed us to maintain standards between our studios.

Cons

There is not much to not like about Reftab. We haven't used the customer portal since it's not very well suited for our kind of environment (where IT has a closer control on assets and accessories), but this doesn't mean I wouldn't recommend it.

Alternatives Considered

Asset Panda and Spiceworks Cloud Help Desk

Reasons for Choosing Reftab

Reftab had every feature we needed in a much better, organized, and scalable fashion.

Switched From

Microsoft Excel

Reasons for Switching to Reftab

Most of the others seemed oriented towards managing sales of assets, not internal movements of assets.
Heather
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/1/2023

Brilliant tool for a small non-profit trying to keep track of loaned items

Love it. Previously we were trying to keep track of assets in a manual spreadsheet. Our assets are expensive cameras and are donated (or funded by public donations) and are loaned out for free (with no deposits) so having easy tracking is a must. Didn't know exactly what we needed or how to set up so just started (really easy) with the default fields and this product has the flexibility to add fields as I was going along, or change things at a later date. Haven't yet used the "request custody validation" but think this will help us at year end to double check where our loan cameras are. Great product and would recommend. Thank you Reftab.

Pros

Really easy to use for someone with no experience in asset/loan management; Multiple asset sub-locations; Fully customizable fields for asset records, and in different categories; Flexible set-ups (can change fields/settings after set-up);Desktop & Android App; Open ended loan functionality; Easy reporting - quick report to see current loans, easy to report/filter to see loan out history;

Cons

For several months I repeatedly got prompted to take the tutorial every time I logged in;

Robert
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/8/2020

Reftab is awesome

I needed to find a solution to manage checkout hardware for staff and students. Anything from laptops to slide rulers. I checked into several options. Some free, some where the startup cost was over $5K. When I found Reftab, I was sold right away. It was so easy to get setup and it covered everything I needed.

But then, there's the tech support and customer service aspect. Wholly cow, the Reftab team is on it!!! I've run into a few cases where I could use a feature. I submitted my use case and OMG, they developed it and implemented it. Now, if I asked for something that no one would use, mileage could vary, but they respond quickly and really seem to understand my needs as a customer. The product is great, but the support is what really sold me!

Pros

Reftab is really intuitive. I setup my first instance without needing any support and barely glancing at the documentation. I had a fully functioning demo running with assets and testing check in check out in about an hour of signing up for a demo account. The mobile app adds to that intuitive use.

Cons

I wish I could tie printing inventory labels to my Dymo labelwriter and use a label template to print more customized intentory labels right from the Dymo.

OK... I haven't asked if that was possible, yet.

Alternatives Considered

WebCheckout and Cheqroom

Reasons for Choosing Reftab

We had an internally made solution. It was aging and didn't have the features we needed. Getting our internal developer to fix the problems was not going to happen. Priorities shifted and it was time to find another solution.

Reasons for Switching to Reftab

Ease of getting a demo and implementing, no high pressure sales, features, cost, support response time.
Kevin
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/7/2019

Great New Asset Management Tool

I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric vehicle charging stations. I've also used Device42 then Insight by Riada as competing products because had developed integrations with Jira Cloud and Jira Service Desk Cloud for our task and service ticket management. Reftab continued to develop their product and has now integrated with Jira. Nice! The cost/month is currently less than 50% of the monthly subscription cost for competing products and the functionality and customer service are truly excellent for our asset tracking and management needs.

Pros

Great value for $
Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets)
Bulk Import of existing asset information from existing tools.
Easy to setup new fields with different configurations.
Good filters to find what you are looking for quickly.
Mobile app/interface

Cons

The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple.

James
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 10/6/2022

Top Notch Asset Tracking !!!

Increased efficiency in tool tracking, maintenance, and deployment into the field. We typically inventory tools every 6 months. this makes the process a breeze.

Pros

Easy to use. I love that it is cloud based, so I can access it from anywhere. Extremely customizable, from categories to workflows to reports. Support team is highly responsive.

Cons

app functionality is a little behind the browser based version.

Olivia
  • Industry: Investment Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2022

Fantastic so far!

From the first point of contact, Reftab have been amazing. I have been in contact with Mike, who I believe to be one of the founders of the software. Personally I find that amazing that we have contact with a founder, who is really able to give me all the answers I need directly without going through long support terminals like with other software programs.

Mike has been extremely helpful with the setup of our account - always replying very quickly to emails.
Although we are only just (slowly) starting to use Reftab, everything about it is great so far & it works really well.
Due to an extremely busy work schedule, we have not been able to push its limits just yet, but so far, so good.

Thanks to the Reftab team for all the help so far!

Pros

- The features are super easy to use
- the Reftab team are very responsive, efficient & effective when it comes to troubleshooting or answering queries
- The check-in /out feature is really simple to use
- almost everything is modifiable & customisable

Cons

The mobile app lacks the option to edit details / barcodes for Accessories, which from an Office Supply Management POV, is important as it allows me to work from my mobile when adding / editing stock.

The request portal (to my knowledge) does not allow for indefinite loans of accessories OR assets, which could be useful for us at least. It also does not yet allow requests for consumable accessories, which again, could be useful for us.

Alternatives Considered

Asset Panda, Sortly and EZOfficeInventory

Reasons for Switching to Reftab

Super easy to use, really reactive support, user-friendly interface, ticked all our boxes for what our IT & Admin departments needed.

Response from Reftab

Hi Olivia, thank you for writing such a wonderful review! We're so happy to hear Reftab is working well for you and your team!

Replied 16/5/2022
93 reviews

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