--- description: Review of Vonage Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vonage Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Vonage Contact Center](/software/19631/contactworld-for-sales) # Vonage Contact Center Canonical: https://www.softwareadvice.ie/software/19631/contactworld-for-sales Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/19631/contactworld-for-sales?page=2) > Vonage Contact Center for Salesforce is \#1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience. > > Verdict: Rated **4.3/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 71 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vonage - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Vonage Contact Center offers solutions for small and medium size businesses as well as large enterprises. For more information about packaging please see our website at https://www.vonage.com/contact-centers/plans/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English, French - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Caller ID ## Integrations (2 total) - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) - [Distribution CRM Software](https://www.softwareadvice.ie/directory/3846/distribution/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (698 reviews) 2. [Wildix](https://www.softwareadvice.ie/software/208756/wildix) — 4.7/5 (209 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (890 reviews) 5. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (468 reviews) ## Reviews ### "Project manager for implementing" — 3.0/5 > **Verified Reviewer** | *20 March 2018* | Recommendation rating: 7.0/10 > > **Pros**: Configures into Salesforce. Fairly easy to admin once you get rolling. Ability to port phone \#s into the platform. > > **Cons**: This is not a good solution for high volume inbound call centers. Tier 1 support is in Poland and they are not proficient in English. Takes a while to get your issues resolved. System lacks some basic functionality that PBX systems have by default. > > Converting all users to 1 phone system ----- ### "Cloud Communication System" — 5.0/5 > **Amitabh** | *24 October 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Easy installation , usage and secure management. 2. Performance and realibility of product is superb. 3. Ease of integration with any ticketing tool with no much efforts. > > **Cons**: 1. Little costly than expected. 2. Very limited features are available and noise quality needs to be worked on. > > Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling. ----- ### "Amazing call center software" — 4.0/5 > **darya** | *13 August 2022* | Retail | Recommendation rating: 7.0/10 > > **Pros**: the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs. > > **Cons**: The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage. > > it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling. ----- ### "Our go-to call software\!" — 5.0/5 > **Pippa** | *24 August 2023* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: For agents it is very easy to use from day one with no learning curve.It allows calls to be easily taken, answered, transferred and recorded. > > **Cons**: It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen. It can be frustrating to fix when it crashes as you can lose key information. ----- ### "Perfect" — 5.0/5 > **Puneeth** | *15 November 2022* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: Mostly I use this Software to call the and do business > > **Cons**: I send less Messages through this Software > > It is the best software of all ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/19631/contactworld-for-sales?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/19631/contactworld-for-sales) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data