Reckon One

Pros

I would say affordability then ease of use. Since my business is still growing I had to switch to this product from another one and I haven't regretted. Invoicing has never been easier.

Cons

I am yet to see anything I don't like about this product

Pros

Easy set-up and operation. I run on MAC and transferred from MYOB with minimal fuss at the end of a financial year.
The support network is amazing and very quick.
I use it for my business and also for my personal super fund.

Cons

The only thing I miss is the ability to have a repeated transaction but Reckon has two alternatives that are almost the same, based on rule matching and regular transactions.

Alternatives Considered

Reasons for Choosing Reckon One

Switched From

Reasons for Switching to Reckon One

Pros

Very helpful and spent time looking into the questions, so as to explain steps for me to follow

Cons

Unable to enter journal entries with similar names.

Pros

Attractive price but seems to be falling behind others.

Cons

After having to migrate from Payroll Premier the new Payroll is not very user friendly.

Alternatives Considered

Reasons for Switching to Reckon One

Pros

For setting-up an issue of STP payroll for one of our employee, one of your staff has resolved it well on the spot.

Cons

Setting process is a little bit complicated compare to Xero & Payroller.

Pros

Easy to use and process entries , setup different entity in the same license

Cons

Automated bank feeds for easy bank reconciliation to fast track it

Alternatives Considered

Reasons for Choosing Reckon One

Switched From

Reasons for Switching to Reckon One

Pros

Simple to use on a daily basis meeting all our business needs and ATO compliance.

Cons

Need a Superannuation integration with clearinghouse to upload Super from Reckon payroll.

Pros

The modern consumer is increasingly looking for value in their purchases and expects products to deliver exceptional performance without being too expensive. Reckon fulfills my expectations.

Cons

Reckon provides prompt and accurate information to customers regarding products or services. This includes answering inquiries, addressing concerns, and offering guidance on product selection or usage. By being knowledgeable about the offerings, Reckon service representatives can effectively assist customers in making informed decisions.

Pros

Reckon One is very easy to use software, setting up payroll, customers etc has follow your nose instructions. Setting up rules for bank transactions has made processing transactions a breeze.

Cons

Some of the instruction videos could be improved and kept upto date.

Alternatives Considered

Reasons for Switching to Reckon One

Pros

how helpful your staff were in recognising my technical issue and assisted me with a great outcome

Cons

Nothing comes to mind,i have asked for assistance often and always got the information i required. As we are retiring i may not use the product in the future but have used it for approx 30 years and loved it

Pros

Import bank statement and code to chart of accounts, as we go.

Cons

Our financial year runs from Jan to Dec, and that's not an automatic drop down selection option. We have to put in the exact dates.

Pros

That you are able to pre enter bills that need to be met

Cons

There is none that I have issues with reckon one

Pros

Easy to navigate guided in every way simple

Cons

when they change lay out and formatting

Pros

Support person was friendly and waited until we were satisfied that our files was working

Cons

I have no problems with the services provided

Pros

Being able to run my business knowing Reckon provides all the functions I need

Cons

There is no aspect of Reckon I don’t like

Pros

Easy to push the button and move into the new payroll premier program

Cons

My data will not be accepted by the ATOCustomer service providers don't know why.

Pros

Knowing exactly where my finances and investments are at. It's easy to use; can print reports and lets me budget.

Cons

Always find the end of year when having to download after paying subscription a bit of a pain, as I think it should happen automatically once subscription is paid.Also don't like having to use community rather than someone from the company.

Pros

Fast and easy payroll system . User friendly

Cons

Needs an app to make it more user friendly

Pros

I like how you can either do a straight invoice or create sales orders.

Cons

I find refunding customers a tricky process and feel that it was a difficult program to learn how to use effectively.

Alternatives Considered

Reasons for Switching to Reckon One

Pros

Product use very easy , service was good

Cons

Transfer of balances from previous version

Pros

Very easy to use and keep track of expenses, income, invoices and employees. The Reckon Technical support are available with the annual subscription and have been very helpful on a number of occasions.

Cons

It is quite expensive, but has met all the requirements of our small business.

Pros

I have moved from very old desktop program Quicken - I am slowly getting used to the cloud version.

Cons

Bank transaction actions were VERY slow!!!! I am hoping this is not the norm.

Pros

the ease of use in recording and drawing out the detail in reports

Cons

i have not found any problems in it yet. Everything i have wanted to achieve with reckon i have been able to do.

Pros

It did look cheap until you add up the cost of each module, then you realise, it's not cheap at all.

Cons

It's very late to market and decades behind the competition. It takes a lot of time and money to compete with the big boys and sadly this isn't something thatReckon One has.

It has very little basic functionality and sadly, very little prospect of developing even the basics, any time soon. It's not nice to use, it's clunky and awkward and just frustrates me.

Pros

Product easy to use with interface for most tradies with minimal accounting experience

Cons

Help section could be easier to find and explained, also emailing invoices and quotes made easier

Pros

Reckon One is a product that is designed for what I need in an accounting package and it is also a continuation of what I used in classes at the local Polytechnic. It is familiar to me and comfortable and the support service is ideal whenever needed.

Cons

Only one thing comes to mind that I like least, which is that as my years progress, my on-screen vision has suffered, and sometimes I prefer a larger font in some reports. I have tried the "Ask a question" option and don't always get an easy answer.

Pros

Reckon One is simple to use, accurate and reliable. I trust it to do all my cashflow, superannuation and financial planning.

Cons

I don't have any cons. I like everything about

Pros

Ease of use, simplicity and efficiency of product engagement

Cons

The selection menu for voice calls and automated answering is fine but if you make the wrong selection, you must issue your ID or undergo and ID check with every department.

Pros

The gentlemen, [sensitive content hidden], that helped me on the phone was extremely patient and kind. He stayed on the phone for nearly 3 hours trying to resolve problems that neither of us knew what they were. He even tried to google them because they were so new and difficult. Once he's figured them out, he took his time and actually resolved all problems in the system. I defiantly could NOT have done it without his help. It was a brand new process for us to try out and I'm very glad I had the pleasure of dealing with [sensitive content hidden].

Cons

The first two times I called, I was put with a different person that couldn't bother to help me or to even look up the error messages.

Pros

Functionality and features. Stock Management in particular.

Cons

Some areas where guides or instruction need work to better inform the user.
So called popular information might be so for the programmer but more work needs to be done to address content in context with user interpretation and capability.

Pros

Very easy to deal with and very prompt to fix problems [sensitive content hidden] was Great

Cons

Nothing really-All good communication and problem solving

Pros

I Have only ever used Reckon so I do not know how to compare with others.

Cons

I do not have any complaints all very easy to use.

Pros

WORKS JUST HOW WE NEED FOR OUR BUSINESS FOR THE LAST 10YRS

Cons

UPDATING THE PROGRAM ON YOU OWN WITHOUT HELP FROM IT GUY

Pros

We use Reckon one for ease of our accounting. This programme is easy to learn if for non accounting minds

Cons

Multi user access accross both companies.
Set up easy processes in memorised transactions

Pros

The best feature is that there are unlimited projects / jobs that you are able to add. This means as one job opens, you can begin evaluating the performance of these without having to close another job.

Cons

The payroll system had problems dealing with over 100 staff and thus we use an external system. This is unable to be uploaded automatically into Reckon. We have to do large journals to facilitate this.

Pros

The help service and the very helpful Lady

Cons

Nothing except I would never have been able to do this on my own

Pros

The ability to see open invoices to track unpaid accounts. Invoicing is very easy and has multiple items that you can set up a template to suit your needs.

Cons

The payroll management is difficult to work with, especially with the STP Phase 2 rollout.

Pros

It was easy to implement and use, there were not show stoppers during implementation

Cons

The out of the box feature set is less mature then we had hoped

Pros

Reckon One is the system I use wayback when I was in New Zealand, it is my first time using the system and I can say that I can easily cope up with the functionality.

Cons

I am not sure If I am the only one experience the glitch of the system if you click too fast, but I believe they already update the system so hopefully no more glitch.

Pros

Having used it for 25 years through various iterations I find it intuitive with easy input and suitable reports.

Cons

The fact that it now has an annual cost. The original Quickbooks versions were pay it once, and I have never needed an upgrade. My business activity is not complex and the upgrades are wasted on me.

Pros

Ease of use and excellent technical support

Cons

The customer list not able to choose a letter and it goes quickly to that letter and customer

Pros

PROVIDES ALL INFORMATION TO CARRY OUT TASKS

Cons

SOMETIMES HAVE DIFFICULTY WITH SOME TASKS AND NEED TO CONTACT RECKON TO OBTAIN ASSISTANCE

Pros

I have been using Reckon One for payroll only and submission to Single Touch Payroll. The monthly fee is down to $12 per month which reflects the functionality that I use and reasonably paid for. Reckon One recently upgraded its application to meet the needs of the 2nd phase of the STP requirements. This upgrade further enhanced the interface and improved user experience. The telephone support team has nothing to fault. Every staff is so nice, patient, and knowledgeable. They can answer every technical question I asked so far.

Cons

Nothing for now, as I only chose to use the Payroll and STP submission function.

Alternatives Considered

Reasons for Choosing Reckon One

Switched From

Pros

Reckon reporting is excellent and flexible to tailoring

Cons

At time the intuitive feature of Reckon catches me out, I constantly need to watch for this as sometimes a transaction that I repeat may need to be entered to a different GL code or tax code etc

Pros

Easy to use and only had to use support once and they were very helpful.

Cons

Trying to find a customer (forgot there name) by address would be very helpful.

Pros

A very easy to use app that helps make my company compliant with the ATO tax rules.

Cons

The change over from STP phase 1 to Phase 2

Pros

does the job easily for our business needs

Cons

price has risen continuously since we purchased product

Pros

This product is ideal for my business and my clients

Cons

I am happy with this product as it is. My accountant is also happy with the reports

Pros

The customer service was kind courteous, and willing to help when asked. The business development arm is however unreachable and has been since the first day of the trial. If you need someone from business development, dont hold your breath. Still waiting for them to contact us regarding other matters. I just find it odd that so attentive a customer service would be coupled with a business development team that cant be bothered with furnishing a response to an inquiry.

Cons

Business development team is difficult to contact. Multiple calls to customer service, reckon trunkline, etc, have yielded still no response from them. This may not necessarily affect you and is no indication of how great the platform is. I just find it frustrating that communication at that level is not up to par with the rest of the platform and service.

Alternatives Considered

Switched From

Reasons for Switching to Reckon One

Pros

I am using Reckonone more than two years. I find very friendly and easy to use.

Cons

All software features are very easy to use.