About Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT pricing
Blackbaud Raiser's Edge NXT does not have a free version.
Alternatives to Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT Reviews
Feature rating
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
High end product, poor customer service
Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.
Pros
This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.
Cons
The price point is high for what you are getting, and customer support for this product is extremely poor at best.
- Industry: Primary/Secondary Education
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A Game Changer for Prospect Managers
I think the RE NXT interface is incredibly intuitive. It helps new team members get on the ground faster with learning how to search records and find the information that they need. That said, a strong background in the database view is helpful to any member of your team, whether they are on the road or not. I would strongly suggest having teams trained formally on both systems.
Pros
What I love about RE NXT is that it helps to visualize graphs, such as donor patterns and key financial data, automatically. You no longer have to have endless queries and exports and dashboards to access the data you want the most. This helps facilitate staff meeting discussions, and also keeps all team members informed on the fly. Secondly, the prospect profiles for managers. Gone are the days of exporting travel profiles in plain text. Now a PM can login from the road to see all the details they need in a useful manner -- and what's even better? They can change how the data is displayed so that it is personalized to them. It is clean, well constructed, and yet also flexible enough to be able to dig deeper with a couple of clicks. And if they need to find a new person to visit in their area, the map tools are perfect. Highly recommended for offices with lots of traveling teammates.
Cons
As with both versions of RE, you only get out what you put into it. You need to make sure you have the right policies and procedures in place, for example, to make sure that certain fields in actions are required. You'll also need to work with your team to make sure they understand the updated language from the database view to the NXT view. For example, proposals and opportunities are the same thing. This is a bit of a challenge in offices where the NXT vs. database team may not interact that much and will be speaking slightly different languages about this software. It is not a deal-breaker, just a trainable moment.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
WITH RE-NXT, BLACKBAUD MAY HAVE GOTTEN ON THE CLOUD TOO FAST
With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto the cloud, Blackbaud is making some big mistakes. They haven't thought the web products out too much before pushing them out, for one (lots of functionality that previously existed doesn't exist now, although promised), and their customer service is no longer something to rave about. Anyone interested in RE-NXT but who hasn't used the older version of the product at all is going to be more impressed by (for example) Avectra's NetForum, which is cheaper and isn't waiting for significant functionality to be rolled out.
Pros
It's good Blackbaud realized that it needed to build in the classic version ("database view") of the old Raisers Edge into its NXT cloud version of the product. The old RE remains one of the best donor-, events-, membership-management software packages around. I've been using since 1997, and Raisers Edge integrates perfectly with Financial Edge.
Cons
As I mentioned, the cloud version of the software ("web view," or what you land on as soon as you click into Blackbaud.com and sign on) is weak. Adding to the frustration is that it looks completely different from the old version of the software. The worst thing about the cloud version is that a lot of the functionality in the old version has yet to show up in the web version, although Blackbaud keeps promising that future updates will contain familiar functions. In the middle of all this frustration is that Blackbaud's customer service, once the gold standard for what any customer service should be when paying this much for a product, has changed dramatically to customer service sometimes helping directly as they always did in the past, to customer service sending you Knowledgebase links for you, the customer, to figure out things yourself.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good and robust software!
Very good.
Pros
Integration with onsite systems made it easy to use.
Cons
Hard to train other users on how to use with our systems.
Alternatives Considered
CoupaReasons for Choosing Blackbaud Raiser's Edge NXT
Cost.Reasons for Switching to Blackbaud Raiser's Edge NXT
Ease of use.- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Easier than database view but not as functional
When comparing RE NXT to other products I have used it is about the same in functionality. Prompts are usually pretty intuitive. It is not very customizable. Going back and forth between NXT and the database is time consuming. Kind of like using two products to accomplish one task.
Pros
The RE NXT product is easier to use than the database view. You can customize work tiles to easily access your work. Creating List is easier to do than queries. Just starting to create workflows. It looks like it has real potential to prompt actions.
Cons
Not all aspects are available in RE NXT. I still need to go to the database view to enter information. Customer service is extremely difficult to get in a timely manner. Chat agents can be abrasive at times. Would help if instructions contained some troubleshooting. Difficult to get real time examples outside of classes, which are not always scheduled when you need them.
