About Blackbaud Raiser's Edge NXT

Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits. Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization. Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact information and process bank payments. Raiser’s Edge NXT offers subscription-based pricing. Unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.
Blackbaud Raiser's Edge NXT Software - Identifying prospects
Blackbaud Raiser's Edge NXT Software - CRM
Blackbaud Raiser's Edge NXT Software - Dashboards
Blackbaud Raiser's Edge NXT Software - Budgeting tools
Blackbaud Raiser's Edge NXT Software - Reimbursement billing
Blackbaud Raiser's Edge NXT video
Blackbaud Raiser's Edge NXT Software - Identifying prospects - thumbnail
Blackbaud Raiser's Edge NXT Software - CRM - thumbnail
Blackbaud Raiser's Edge NXT Software - Dashboards - thumbnail
Blackbaud Raiser's Edge NXT Software - Budgeting tools - thumbnail
Blackbaud Raiser's Edge NXT Software - Reimbursement billing - thumbnail

Blackbaud Raiser's Edge NXT pricing

Blackbaud Raiser's Edge NXT does not have a free version.

Free Version:
No
Free trial:
N/A

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Blackbaud Raiser's Edge NXT Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 363 View all reviews
Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1

5
Reviewed on 7/7/2020

High end product, poor customer service

Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.

Pros

This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.

Cons

The price point is high for what you are getting, and customer support for this product is extremely poor at best.

Emily M.
  • Industry: Nonprofit Organisation Management
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
3

4
Reviewed on 21/7/2020

Blackbaud

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Pros

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Cons

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Iris T.
  • Industry: Higher Education
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
2

4
Reviewed on 4/6/2021

It's a good fund raising product but it needs improvement

RE NXT meet the basic needs for fundraisers and administrators. But any complex queries, reports, import, integration with other system requires lots of 3rd parties tools to achieve.

Pros

Visuals is based on permission and search button on the top of the browser is useful. Tiles are collapsible and dashboard is easy to view. Comparing to the database view, opening a new browser tab is useful when doing some comparisons between screens. Data Health (Deceased/Email/Duplicate Finder) is a great feature in web view. We use it all the time. The availability of ResearchPoint on dashboard is great feature for prospect management team.

Cons

RE NXT is a web view that is not as fully integrated as the database view. List, import and reporting are not adequate as the database view. Although SKI API is available, not all of the data point in database is available.

Cheena D.
  • Industry: Fine Art
  • Review Source
Value for Money
0
Features
3.5
Ease of Use
4
Customer Support
3

3.5
Reviewed on 5/5/2016

Raiser's Edge Lifer Rant

Pros

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized.

Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 17/2/2021

Needs some improvements to compete with similar products for NGO's

I have used RE NXT everyday for over a year and I still prefer the database view to enter information. The functions seem to be lacking in depth

Pros

NXT is easy to use for most people
Aesthetically pleasant
Works well to manage donors for the most part

Cons

NXT is easy for some people to use but it seems that it is easier for employees that are also familiar with the database view
Many features on the database view are not easy to use (or non-existent) in NXT
Functions are lacking when put against other products, such as, Salesforce for Nonprofits

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