--- description: Review of Help Desk Migration Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Help Desk Migration | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Database Software](/directory/4512/database-management-systems/software) > [Help Desk Migration](/software/198277/help-desk-migration) # Help Desk Migration Canonical: https://www.softwareadvice.ie/software/198277/help-desk-migration Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/198277/help-desk-migration?page=2) > Help Desk Migration is an automated SaaS service that migrates data between 100+ help desk, ITSM, PSA, RMM, knowledge base platforms including Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Salesforce Service Cloud, HubSpot Service Hub, Intercom. Founded in 2016 by Relokia, Help Desk Migration is SOC 2 Type II certified and has been used by 60,000+ companies. Who uses Help Desk Migration Help Desk Migration serves three main groups: managed service providers (MSPs) moving client accounts to a new help desk or PSA, internal IT and support teams replacing their help desk or ITSM tool, and consulting firms and implementation partners that run migrations on behalf of their customers. What data Help Desk Migration transfers Help Desk Migration transfers tickets with their full history (comments, attachments, tags, statuses, and custom fields), along with contacts, companies, agents, groups, knowledge base articles. How a Help Desk Migration project works 1. Connect the source and target platforms with API credentials. No installation or coding is required. 2. Map objects and fields in a no-code interface. Help Desk Migration maps up to 95% of fields automatically, so usually customers just need to adjust the mapping. 3. Run a free Demo Migration on a sample of records to check the mapping before committing. 4. Run the Full Migration. The source platform stays fully operational, so the switch happens with zero downtime, and a Delta Migration transfers any records created or updated during the process. Enterprise and custom migrations For high-volume or complex projects, Help Desk Migration offers custom migration services and premium support, including dedicated account management, custom data mapping, and migration testing. > > Verdict: Rated **4.8/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 108 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Desk Migration - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: The cost of the service varies depending on the amount of data you need to migrate. For more detailed pricing information, please contact the Help Desk Migration team. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish, Ukrainian - **Available Countries**: Albania, Andorra, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 39 more ## Features - API - Backup and Recovery - Data Capture and Transfer - Data Extraction - Data Import/Export - Data Mapping - Data Migration - Data Replication - Database Conversion - User Management ## Integrations (32 total) - Accelo - Autotask PSA - BoldDesk - Cayzu - Cherwell Service Management - ConnectWise PSA - Freshdesk - Freshservice - Gorgias - Groove - HaloITSM - HaloPSA - HappyFox Help Desk - Help Scout - HelpDesk ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Database Software](https://www.softwareadvice.ie/directory/4512/database-management-systems/software) ## Alternatives 1. 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Well worth it. > > Great experience working with their team. ----- ### "Masterful help desk migration in just a few steps" — 5.0/5 > **Ryan** | *13 August 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class. > > **Cons**: There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing. > > I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request. ----- ### "Easy way to solve all of your help desk needs" — 4.0/5 > **Laura** | *7 June 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Easy system users can log into and track for all of their help desk needs > > **Cons**: The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it. > > Overall, an easy to use system for multiple people to operate a helpdesk. ----- ### "Painless migration from Spiceworks to Jira Service Desk" — 5.0/5 > **Verified Reviewer** | *6 September 2018* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference. > > **Cons**: Nothing at all to dislike about this service. ----- ### "Help Desk Migration helped me to smoothly complete a very complex migration process" — 5.0/5 > **Verified Reviewer** | *23 November 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process. > > **Cons**: My experience with Help Desk Migration has been very positive. There's nothing I disliked. > > Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/198277/help-desk-migration?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/198277/help-desk-migration) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data