--- description: Review of Prospect CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Prospect CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM for Small Business Software](/directory/489/small-business/software) > [Prospect CRM](/software/198565/prospectsoft) # Prospect CRM Canonical: https://www.softwareadvice.ie/software/198565/prospectsoft Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/198565/prospectsoft?page=2) > Prospect CRM is the \#1 Stock-Aware CRM built specifically for B2B wholesalers, distributors, and manufacturers who sell products from stock. If your business uses inventory and accounting platforms like Unleashed, Katana, Cin7 Omni/Core, Xero, QuickBooks Online, Access Dimensions, Sage 50, Exchequer, or Pegasus Opera, Prospect CRM is designed to help you quote more accurately, sell more efficiently, and support customers brilliantly. With seamless integrations to your back-office systems, Prospect CRM ensures your sales team never quotes on stock you don’t have. It connects your inventory, customer, and financial data in real time, giving your team the insights they need to win new business and grow existing accounts. Rated 4.6/5 across platforms like Trustpilot, Capterra, G2, and GetApp, Prospect CRM is consistently praised for its exceptional customer service, intuitive design, and powerful reporting tools. Customers describe it as “simple to navigate,” “like a hand in a glove,” and “an essential tool” for their business. Whether you're tracking leads, managing pipelines, segmenting customers with RFM analysis, or generating live quotes with stock data, Prospect CRM helps you do it all—faster and smarter. Key Features: 🧾 Stock-Aware CRM – Live quoting with real-time inventory visibility 📈 Built-in Dashboards \& Reporting – Visual analytics for smarter decisions 🎯 RFM Customer Analysis – Segment and target customers effectively 🛒 Quick Order Entry – Streamlined workflows that save time 👥 Team Collaboration Tools – Keep your sales and support teams aligned Why Users Choose Prospect CRM: 💬 Top-Quality Support – Mentioned in 120+ reviews, our support team is consistently rated as outstanding 🧭 User-Friendly Interface – Designed for non-technical users, praised for simplicity and ease of use 🔌 Seamless Integrations – “Like a hand in a glove” with platforms like Unleashed, Xero, and more 📚 First-Class Onboarding – Setup and training that exceeds expectations Prospect CRM is part of the ERP division at The Access Group, trusted by thousands of B2B product businesses worldwide to maximise customer lifetime value. > > Verdict: Rated **4.8/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 141 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fonn - **Location**: Colchester, UK - **Founded**: 1996 ## Commercial Context - **Starting Price**: £177.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: - Start-Up CRM: £177/month (includes 4 users) - \*Most Popular\* Professional CRM: £351/month (4+ users) - Advanced CRM: £1,933/month (15+ users) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, Swedish - **Available Countries**: Australia, Guernsey, Isle of Man, Jersey, New Zealand, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - CRM - Calendar/Reminder System - Call Logging - Campaign Management - Collaboration Tools - Commenting/Notes - Contact Management - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export ## Integrations (18 total) - Access FactoryMaster MRP - Access Financials - Access Mintsoft - Cin7 Core - Cin7 Omni - Gmail - Katana Cloud Inventory - Klaviyo - Mailchimp - Microsoft 365 - Microsoft Power BI - Pegasus - QuickBooks Online - Sage 50 Accounting - Stripe ... and 3 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM for Small Business Software](https://www.softwareadvice.ie/directory/489/small-business/software) ## Related Categories - [CRM for Small Business Software](https://www.softwareadvice.ie/directory/489/small-business/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Manufacturing Software](https://www.softwareadvice.ie/directory/4704/manufacturing/software) - [Sales Tracking Software](https://www.softwareadvice.ie/directory/3590/sales-tracking/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4468 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6982 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (607 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (738 reviews) ## Reviews ### "Simple, Intuitive and Customizable" — 5.0/5 > **Devin** | *13 May 2022* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Our company Becker First Responder Co. found Prospectsoft Ltd as we we were in the search for a new inventory system. We liked the ability to integrate this CRM with our inventory system, email system and accounting system (QuickBooks Online). We have been tremendously impressed by the implementation team as we set the entire system up. As we rolled out the new inventory system, adding Prospectsoft into it was a simple process and all the information came in and didn't require any additional setup. We love the ability to customize the platform to make it work for our unique terminology and process. The entire team has been tremendously helpful and would highly recommend. > > **Cons**: Prospect Soft is a UK based company so as we are based in the USA the support hours are not during our working hours. ----- ### "HIGHLY RECOMMEND" — 5.0/5 > **Kathy** | *11 August 2025* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: We have been using Prospect CRM for quite awhile now, and it's made a huge difference on how we manage customer relationships and track sales. The interface is user-friendly and the support team is super responsive and helpful. Highly recommended for any business looking to stay organized and grow\! > > **Cons**: Overall, Prospect CRM is a robust tool as it currently stands. The most minor change I would recommend is to change the date format for Unites States companies to reflect month/day/year in tasks. > > Prospect CRM has been a game-changer for our team\! The integration with our inventory and sales systems is seamless. We are extremely satisfied with all aspects of this platform. ----- ### "Implementation Failed. System Never Became Operational" — 1.0/5 > **Bielle** | *25 February 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The underlying idea behind the platform is good, and the team was consistently polite and responsive during support interactions. The vision of creating a CRM layer specifically for wholesale businesses is compelling in theory. > > **Cons**: Unfortunately, the system never became operationally reliable despite several months of onboarding and troubleshooting. Core functionality required for daily use was not working as expected, particularly sales order workflows and syncing with CIN7. Account data was inconsistent, records duplicated or missing, and reporting could not be trusted without cross-checking against other systems. Instead of reducing administrative workload, the platform introduced additional manual processes while we waited for unresolved fixes. For a CRM intended to sit at the centre of wholesale operations, this made adoption impossible. > > Our overall experience was extremely time-consuming with no functional outcome. We invested significant internal resources attempting to implement Prospect into a live wholesale environment, engaging in multiple meetings, support cycles, and workarounds over several months. Despite this effort, the platform never reached a point where it could reliably support day-to-day operations. A CRM should simplify workflows and provide confidence in data and decision-making. In our case, it added complexity and operational risk instead. We are now seeking termination after an unsuccessful implementation. I would strongly recommend that businesses thoroughly test real operational workflows and integrations before committing. ----- ### "Great software\! Very pleased to be a customer." — 5.0/5 > **Collette** | *13 December 2024* | Nanotechnology | Recommendation rating: 10.0/10 > > **Pros**: I was impressed with our Onboarding package and was very pleased this was an option. I felt supported during the transition. I like the integration with Unleashed. I look forward to utilising more and more of its reporting and algorithm functions to help me start being able to create forecasts for my business and tailor my sales strategies - I believe Prospect capabilities will prove very useful . I also really like the AI help chat bot which very often genuinely solves your query but if not, a real person is able to assist. > > **Cons**: It does have a lot of functions and configurations which can seem overwhelming. I wish I had more time to delve deeper into the guides and webinars. There is some juggling required with duplicates from Unleashed also which with more use should be clearer how to navigate this. ----- ### "Wholesale Distribution" — 5.0/5 > **John** | *23 June 2025* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: The user friendly software that is simple and quick to navigate around. No need to pause and save information, it logs the information you put in as you go. The search function is quick and effective find customers by Employee or company name/number. From the sales side the addition of the "Magic Matrix" was great, I had something similar running in Excel and this is now redundant. The reporting is quick and easy, and can be adjusted to pull the information you need out of the system in a flash. > > **Cons**: We struggle with the quoting side as some of the links and the way it is reported to Unleashed are not reliable but, that is something we are working on. > > We have been using Prospect CRM for a number of years. It is great at the basic stuff and we keep adding to the areas we are using it. We now have a returns system that is functioning through the "Problem" side of the system. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/198565/prospectsoft?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/198565/prospectsoft) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data