About DEAR Systems

DEAR Systems is a cloud-based ERP solution for small to midsized retailers, wholesalers, manufacturers, and e-commerce operators. This comprehensive solution includes modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting. With this solution, businesses can use DEAR Inventory to create, plan, and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Businesses can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help businesses make informed purchasing decisions. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies. DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking, and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse. DEAR Inventory integrates with existing applications including Xero, QuickBooks, eBay, Magento, Shopify, and ShipStation.
DEAR Systems Software - Dashboard
DEAR Systems Software - Products
DEAR Systems Software - DEAR B2B
DEAR Systems Software - DEAR POS
DEAR Systems Software - Scheduler
DEAR Systems Software - RMA
DEAR Systems video
DEAR Systems Software - Dashboard - thumbnail
DEAR Systems Software - Products - thumbnail
DEAR Systems Software - DEAR B2B - thumbnail
DEAR Systems Software - DEAR POS - thumbnail
DEAR Systems Software - Scheduler - thumbnail

DEAR Systems pricing

DEAR Systems does not have a free version but does offer a free trial. DEAR Systems paid version starts at US$325.00/month.

Starting Price:
US$325.00/month
Free Version:
No
Free trial:
Yes

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DEAR Systems Reviews

Feature rating

Value for Money
4.2
Functionality
4.1
Ease of Use
4.1
Customer Support
4.3
5 reviews of 311 View all reviews
Robert
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 2/4/2021

IntegrationKings review of Dear Systems

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros

The features we like most about Dear Systems and so do the clients we work with are:
- Integrations around stock control and sales workflows with Woo Commerce and Shopify.
- Complete bi-directional integration with Xero and QBooks Online.
- Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
- Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons

The features we least like most about Dear Systems:
- Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
- Would like to see more integrations over time into the core platform overall as well.

Alternatives Considered

Cin7 and Unleashed

Reasons for Choosing DEAR Systems

Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Reasons for Switching to DEAR Systems

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.
Arlan
  • Industry: Accounting
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 19/11/2022

Economical Cloud-based Inventory Solution

It greatly improves our clients warehouse management. DEAR continuously improves their features which widens their capability to handle different types of retail and manufacturing companies.

Pros

DEAR's user interface is easy to use and follow. All the processes (Purchase Order, Inventory Maintenance, and Sales Order) are pretty straight forward. And it integrates to most of the e-commerce platform in the market which makes the whole business cycle almost automated.

Cons

DEAR's functionality is limited. It can process all Purchases, Inventory Management, and Sales Orders based on how it is structured in DEAR. There is no to minimal customization that can be done.

Wilson
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 15/11/2022

Improvement

I wish to have the dear system tutorial for once at least in order to fully utilise the features

Pros

Basically this software cover almost everything I need. From inventory to accounting

Cons

Would hope to have a brief introduction of the product features or some training to use this software to fully maximize the function

Heston
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2022

DEAR Systems - A must for Small to Medium Businesses

It is an excellent, robust system to have if you are managing your Inventory.

Pros

Easy to use, good reporting system, does link to all major accounting software, tracks your Inventory very well, excellent support team.

Cons

Granting Access to other Users. There is no easy way to do this but go thru each option line by line and grant other users access. It takes me 10 to 12 minutes to get this job done. Surely there has to be an easier way to do this. Would be good to know if there is.

Jason
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 9/11/2022

Uploading Product CSV

I do have an issue with your customer service. I needed some urgent assistance, and know one was available for 6 days! This is not acceptable...especially as to receive a new sales call you can immediately talk to someone. You need to look after your current customers more before spending more time on the new. If it wasn't for Alina and Husni, I would be super frustrated and unhappy with your service. Luckily they saved the day, but please take note of this.

Pros

I love how you can easily see the profit margin tool across your skus when applying discounts.

Cons

Its complex in so many ways, but once you have test ridden, this becomes easier.

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