--- description: Review of LivingLens Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LivingLens | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [LivingLens](/software/198925/livinglens) # LivingLens Canonical: https://www.softwareadvice.ie/software/198925/livinglens Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/198925/livinglens?page=2) > LivingLens is a market research solution designed to help businesses capture customer experiences and insights via videos using analytics and content recognition tools. The HIPAA-compliant platform allows healthcare providers to collect feedback from patients, caregivers or families and search, analyze, share and edit video assets according to requirements. Using LivingLens, organizations can add audio, video or image-based questions in customer experience programs or surveys and secure access using single sign-on (SSO). Managers can clip or highlight relevant content, add subtitles and share results with team members and stakeholders. Additionally, businesses can gain insights into object, emotion, speech and context data using artificial intelligence (AI) and machine learning (ML) tools. LivingLens facilitates integration with various third-party systems such as Zoom, Market Logic and more. Pricing is available on request and support is extended via phone, email and FAQs. > > Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 17 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact vendor for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, Mexico, United States ## Features - API - Access Controls/Permissions - Asset Categorisation - Asset Library - Asset Sharing - Automatic Transcription - Brand Overlay - Bulk Uploading - CMS Integration - Closed Captions - Collaboration Tools - Content Management - Customisable Branding - Data Visualisation - Document Storage - Feedback Management - Filtering - Inside the Video Search - Labeling - Media Analytics ## Integrations (1 total) - Medallia Experience Cloud ## Support Options - Knowledge Base - Phone Support ## Category - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) - [Video Management Software](https://www.softwareadvice.ie/directory/4337/video-management/software) - [Qualitative Data Analysis Software](https://www.softwareadvice.ie/directory/4695/qualitative-data-analysis/software) - [Digital Asset Management Software](https://www.softwareadvice.ie/directory/1634/digital-asset-management/software) ## Alternatives 1. [Dovetail](https://www.softwareadvice.ie/software/345899/dovetail) — 4.6/5 (97 reviews) 2. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (539 reviews) 3. [ATLAS.ti](https://www.softwareadvice.ie/software/308893/atlas-ti) — 4.7/5 (142 reviews) 4. [XM for Strategy & Research](https://www.softwareadvice.ie/software/175273/strategy-and-research) — 4.7/5 (424 reviews) 5. [Indeemo](https://www.softwareadvice.ie/software/230311/indeemo) — 4.8/5 (45 reviews) ## Reviews ### "Fantastic video software" — 4.0/5 > **Stace** | *8 November 2022* | Market Research | Recommendation rating: 7.0/10 > > **Pros**: This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day > > **Cons**: I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker ----- ### "Living Lens video tech software" — 4.0/5 > **Frank** | *12 June 2020* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Really good machine transcription. Clear videos open and play with no issues in 2.0 version. > > **Cons**: The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue) > > Great customer service and support and the tool has evolved into a great video capture research application. ----- ### "Living Lens Photo Uploads" — 4.0/5 > **Lisa** | *9 June 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased. > > **Cons**: I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great. > > I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis. ----- ### "Outstanding, innovation video insights platform" — 5.0/5 > **Verified Reviewer** | *16 June 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform. > > **Cons**: The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years. > > Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team ----- ### "Key technology for future of consumer insights" — 5.0/5 > **Verified Reviewer** | *9 June 2020* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Being able to integrate the video widget into Qualtrics seamlessly for the respondent was key. But the overall video anlaysis and editing suite really helps pull together impactful highlight reels that help you identify the insights and bring them to life. > > **Cons**: The process for embedding the widget into the Qualtrics platform was a little awkward, although they have great detailed online walkthroughs that make it relatively easy. If they could get it to a place where all the javascript and html editing happens automatically that would be a huge improvement. > > I'm a huge fan. My internal clients love it and ask for it also. The use cases are very broad and will only grow with the growth of 5G bandwidth. I've presented unique applications of this software as case studies at research conferences and the approaches have been very well received. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/198925/livinglens?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/198925/livinglens) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data