--- description: Review of DialedIn CCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DialedIn CCaaS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [DialedIn CCaaS](/software/20027/chasedata) # DialedIn CCaaS Canonical: https://www.softwareadvice.ie/software/20027/chasedata Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/20027/chasedata?page=2) > DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast \& Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics \& Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security \& Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team. > > Verdict: Rated **4.8/5** by 335 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 335 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $69 per user per month Professionals: $59 per user per month Enterprise : $39 per user per month Enterprise Plus : $25 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (8 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Inside Sales Software](https://www.softwareadvice.ie/directory/3602/inside-sales/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (395 reviews) 3. [Readymode](https://www.softwareadvice.ie/software/171343/Readymode) — 4.6/5 (145 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 5. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) ## Reviews ### "All Call Centers Need DialedIn" — 5.0/5 > **Mary Ellen** | *13 August 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. > > **Cons**: I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. > > I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. ----- ### "Best dialer" — 5.0/5 > **Jeremy** | *5 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. > > **Cons**: Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. > > Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent ----- ### "Great Customer service" — 5.0/5 > **Rafael** | *12 November 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Quality of sound is awesome and very friendly to use. > > **Cons**: Everything is above and better then any other Dialer company > > Working with \[SENSITIVE CONTENT HIDDEN\] he always makes my experience easy and enjoyable. ----- ### "Review for DialedIn" — 2.0/5 > **Tiffany** | *8 October 2025* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: It’s easy to use and when it’s workin, it actually ain’t too bad of a service. It’s easy enough to go from customer to customer with it. > > **Cons**: It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y > > Overall it’s ok…Not the best service but not the worst. Just needs a little work done on it and it’ll be way better ----- ### "Good company to use" — 5.0/5 > **Eileen** | *10 June 2026* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Easy operation and dialog is good. Like the ease of where all the buttons are . Also like the fact that you can put yourself busy > > **Cons**: Sometimes crashes while dialing multiple campaigns. The information givinen on the call info could be better. > > Happy with it\! But there eis room for improvement. Especially with the info part of it. I feel we are missing alot ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/20027/chasedata?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/20027/chasedata) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data