About DialedIn CCaaS
DialedIn CCaaS pricing
DialedIn CCaaS does not have a free version but does offer a free trial. DialedIn CCaaS paid version starts at US$89.00/month.
Alternatives to DialedIn CCaaS
DialedIn CCaaS Reviews
Feature rating
- Used Daily for 1-5 months
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Review Source
From the initial phone call I knew I was making the right choice moving to ChaseData.
Made my call center much more efficeient
Pros
Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.
Cons
One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.
Response from ChaseData
Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
ChaseData System was instrumental in easily replacing our premised system while increasing...
This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.
Pros
I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.
Cons
I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.
Response from ChaseData
Thank you Kenneth for your review.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Doesn't work with a MAC
Pros
Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.
Cons
Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.
- Industry: Chemicals
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
ChaseData is a cloud-based contact center platform that offers a range of features to manage...
ChaseData CCaaS is a call center software that operates on the cloud and offers several features including inbound and outbound call routing, call recording, real-time reporting, and analytics, among others. Users have had diverse experiences with the software, with some appreciating its simple interface and effective handling of calls, while others have complained about its limited capacity for customization and occasional technical problems. The suitability and effectiveness of the software will ultimately depend on the specific needs and preferences of each business.
Pros
According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.
Cons
ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise...
Cloud Based Call Center Software that is extremely reliable with robust features and reporting.
Pros
Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.
Cons
Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.
Response from ChaseData
Thank you Reed. We appreciate your business and the wonderful review.
