DialedIn CCaaS

Pros

According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.

Cons

ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.

Pros

Very easy to use for our staff. Allows for detailed information to be saved.

Cons

If I had to say it would be the chat system.

Alternatives Considered

Reasons for Choosing DialedIn CCaaS

Switched From

Reasons for Switching to DialedIn CCaaS

Pros

The ability to customize the dialer to tailer our companies needs.

Cons

How easy it is to loose connection to it any time in internet has lose of connection.

Alternatives Considered

Reasons for Choosing DialedIn CCaaS

Switched From

Pros

I like all the reports I can do. I like the screen sharing so I can see what my agents are looking at. I like how I can change the percent on what leads I want dialed

Cons

My bill at the end of the month was 10 grand because of minutes I did not like that.
Most dialers that I get have unlimited minutes so that would be a change

Alternatives Considered

Reasons for Switching to DialedIn CCaaS

Pros

It was easy to use being a first time call center worker.. it isn't as difficult and it's very timely .

Cons

I don't like how it goes down often and it glitched a lot .

Pros

I like how user friendly it is. I can use this system without any former dialer experience.

Cons

I wish that I could toggle multiple screens at a time. Like use chat while having full access to the main screen.

Pros

Ability to effectively do live call tracking and export call data.

Cons

SMS restrictions. We are locked st 50 numbers capable of SMS per company policy.

Pros

Ease of use, quality of the calls, ability to find correct contacts easily and quickly

Cons

Speed is sometimes slow, having to redial when dailing out

Pros

Easy to use. System is very user friendly and the display is comfortable

Cons

Having to wipe settings because the system gets bogged down

Pros

It’s so sufficient and when it gives an update it’s even more easier to use.

Cons

None at all it’s great to work with! May have had to reset it once and every blue moon but that was just for amazing updates.

Pros

It’s easy to manage and able to access usually never gives me problems

Cons

That it kicks me out of when I’m in a middle of a call

Pros

The ability to communicate with all other agents direct transfer and the short cut keys

Cons

So far have no complaints!! A very easy system to navigate

Pros

I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded.

Cons

I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me.

Pros

It’s an easy app to use and works great

Cons

Sometimes has bugs that take a while to be fixed

Pros

It manages the calls quick and efficient and it doesnt take too much RAM space

Cons

I wish we can enable a feature to do 3 way calling and also be able to change the theme color

Pros

The interface is overall easy to use and manage

Cons

Laggy at times and sometimes won’t allow me to monitor certain stations

Pros

Saves info and among other things like being able to do task and it comes up automatically

Cons

Comes up as spam and logs out. But over all its good

Pros

Simplicity of the GUI. The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app.

Cons

It’s a bit demanding with windows updates and taxing on the CPU.

Pros

The connection stays strong through the violent south FL storms

Cons

Nothing bad about dialedin. The best dialer I have ever used

Pros

It is a very easy to use system very user friendly

Cons

Nothing at all it's great nothing to complain about at all

Pros

The connection rate I think it is easy to you

Cons

Dead air calls. A lot of times I will make phone calls and have to wait two to three minutes to figure out it is a dead air call

Pros

It’s easy to use and understand. Most importantly you can always go back and make changes instead of having to start over again.

Cons

Sometimes the dialer crashes, and won’t let you log in

Pros

Smart dialer system stores my information properly easy to access very efficient

Cons

Overall there is really nothing I like least about dialedin

Pros

I loved the layout of the platform and the ability to set accurate appointments

Cons

I didn’t dislike anything about this platform.

Pros

Easy to navigate and use. It a good layout.

Cons

The delay in calls and sometimes the custoemers cant hear you talking.

Pros

I started using DialedIn by ChaseData in March of this year. After a month, I tried another dialer system/service and what a mistake. I could not wait to switch back over to DialedIn by ChaseData. First - I love the way it's set up. I can separate the Dial Pad and keep it off to the side for any outgoing calls I want to make physically. Second - it tracks my time on and breaks it down to actual work time, break time, wrap up time; all to better adjust my usage. Third - it has a calendar where I can view at a glance what appointments or call backs I have scheduled. It's just a really great system and I'm going to stick with it.

Cons

I haven't come across any major issues or problems but "If" I were to mention anything, you have to use a USB Headset. I had already had a headset but it was non-USB and only a few months old so having to purchase a USB type made me roll my eyes. Again, not a major issue. The service they provide is still fantastic.

Pros

I want to share my thoughts on Pro for DialedIn CCaaS.
First off, I really appreciate how user-friendly the interface is. It’s super intuitive, making it easy for anyone to jump right in without a steep learning curve. Another thing I liked is the flexibility it offers. You can customize features based on your team's specific needs, which is a huge plus! The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity. Oh, and let’s not forget about the customer support! he team is responsive and genuinely helpful, which is always a relief when you need assistance. Lastly, I found the reporting features to be quite robust. They provide valuable insights that can help improve overall performance. So, if you’re considering a CCaaS solution, Dialed In definitely has a lot going for it! That’s my take on it

Cons

Con: The only thing I would like to see in the future is a notepad or an area used for individual purposes.

Pros

I love the acéralo easy access of the Yaren and how simple it is to understand

Cons

Well sometimes I got stuck and would have to shut the application have to reopen and sign in again.

Pros

I'm excited to share my thoughts on Dialed In CCaaS. First off, the user-friendly interface really stood out to me. It's intuitive and easy to navigate, making it perfect for teams of all sizes.

Cons

I found the reporting features to be somewhat limited. More in-depth analytics would be beneficial for businesses wanting to track performance accurately. So, there you have it! While Dialed In CCaaS has its strengths, these are a few areas where I think improvements could be made

Pros

We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions.

Cons

Our team didn’t really have any specific complaints!

Pros

I enjoy the ease of use and the cosmetic look of the dialer program.

Cons

I wish there was a notepad added for a note throughout the day

Alternatives Considered

Reasons for Switching to DialedIn CCaaS

Pros

How simple and easy it is to learn as someone with no previous knowledge or training. Our company is new, and our barrier to entry was made drastically easier by using DialedIn. I can't stress this enough.. I was a Chef for over a decade, and in under a year DialedIn has allowed me to become an expert on their software. If that doesn't speak volumes to how dedicated this team is than I don't know what will.

Cons

Mistakes happen where ever you go. The amount of mistakes I've had under DialedIn's supervision is again drastically lower than my experience with Five9 or Convso.

Pros

The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix

Cons

The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen

Pros

I enjoy the simplicity of being able to log in with no problems and with the touch of only two buttons. No hassle of needing a bin like other phone applications

Cons

The only thing I don’t like sometimes is when you conference a call there’s a ringing sound which throws off the customer to think there getting a call

Pros

The thing I liked most is how easy it is to work the application and learn it. The connection is great and when you need help tech help is available

Cons

The systems seem a little outdated in client information. And transferring calls at times doesn’t go through. Minor details or issues.

Pros

The unlimited functionality and navigation. Everything is perfectly implicated and easy to access even in the most rushed situations.

Cons

The only issue I have is when sitting in disposition and I get a transfer call. I have to disposition before I can accept the call or else it will drop. I make the mistake of not disposition if, accepting the call and it automatically drops the call.

Pros

Everything about it is user friendly. Using ‘Trainee’ is very helpful when training new team members.

Cons

I can’t think of anything. Everything runs really well.

Pros

I like the ability too make calls quickly.

Cons

My return calls don't come directly to my desk.

Pros

DialedIn has all the new bells and whistles that help with contact rates and stays up to date on the regulatory environment. Its very easy to train call center reps and provides key kpis on factors that help our company meet customer expectations and profitability.

Cons

The only thing was my original account rep was kind of slow on getting back to me. However, they reassigned account reps and she is amazing. Her name is [sensitive content hidden] btw.... the best!

Pros

Mostly easy to use (plug play) not as much

Cons

The multiple windows options. I think the option of multiple windows just makes it more complicated. Still don’t understand them tbh or how to use

Pros

Very user friendly! Employees that are not tech savvy or able to navigate the dialed in system easily.

Cons

I would love to have access through the system for my employees to Text and/or chat with potential customers.

Pros

Very manageable for me to get on the phone.

Cons

Nothing just good service and I would recommend

Pros

It never disappoints. The very efficient and suitable for any call center organization

Cons

Honesty it performs perfectly and barely disappoints

Pros

How efficient the calls are. I can hear everything.

Cons

The frequent updates I have to do to keep it on my computer.

Pros

I like the swift response of the tech team and the shortcut key features to dispose a call

Cons

I only had a little issue with the unusual glitch when I wasn’t connected to an Ethernet cable due to my low network coverage.

Pros

It’s easy to use and makes my job easier. I rarely have trouble with the system.

Cons

Sometimes it logs me out, but it does let me log back in almost immediately

Pros

Ease of usage. They make it exceptionally easy for new users get accustomed.

Cons

Certain microphones don't work very well with their system.

Pros

Very User friendly interface, plenty of options for volume and noise suppression. Easy to navigate.

Cons

I wish there were more customizable features

Pros

Easy way to connect to patients and clear communication

Cons

System sometimes logs off on its own and you won't know unless you look at the screen

Pros

Easy to use. Nice program we use it everyday

Cons

Sometimes the sounds cuts outand you have to reset your headphones