Nextiva Contact Center

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Nextiva Contact Center

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers. Serve customers where they are and when they want with true omni-channel communications. Get smarter, faster with generative AI capabilities. Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands. Simplify operations and cut costs with a cloud-based, all-in-one technology stack. Solve problems quickly with Nextiva’s trademark Amazing Service®.
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Nextiva Contact Center pricing

Nextiva Contact Center does not have a free version. Nextiva Contact Center paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
No

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Nextiva Contact Center Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 110 View all reviews
Paulo
Paulo
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2024

Nextiva is friendly and useful for business

These two years using nextiva have been really helpful and definetely this virtual tool has increased productivity for all the team in office and remotely.

Pros

I like nextiva because it is really easy to install and interact with. You can do calls with just one click which is wonderful

Cons

I would like nextiva to integrate with more tools so we can have a solid product in all matters to attend in daily basis

Eric
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2024

Nextiva Great Quality for the Price

Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them.

Pros

I like the consistency of quality. Dropped and garbled calls are very rare. Voice quality is consistently reliable. Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff.

Cons

I'd like to be able to globally block calls through the admin web portal instead of submitting a support request.

Juan
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/12/2019

DO NOT BUY

Its been like walking across the Mojave desert barefoot.

Pros

Nothing. not a single thing... it's all glitchy

Cons

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing Nextiva Contact Center

They offered a solution to all my pain points with nextiva

Reasons for Switching to Nextiva Contact Center

Their services were referred to us, and the sales guy was cool, but the service wasn't what we expected.
Jorge
  • Industry: Textiles
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/3/2024

Great Call Center Option

Last time that we have to call to add new users and to set up new phone devices we were helped in a professional way fast and reliable by the Nextiva team . After the phone call , we received an email with a follow up from the nextiva team to confirm that all our questions were answered.

Pros

Nextiva customer Support is fast , reliable and after any trouble with the system , ther customer service answer fast and help with all our needs .

Cons

Nothing , until now all our needs has been fulfill .

Jesse
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2024

Nextiva VOIP & Call Center are Excellent for Business

The experience has been excellent and did I mention their Amazing Support!

Pros

From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day.

Cons

Not having found Nextiva sooner to switch to.

Alternatives Considered

RingEX

Reasons for Choosing Nextiva Contact Center

We wanted to switch from an on-premise system that was more dynamic and allowed more business continuity and better support.

Reasons for Switching to Nextiva Contact Center

Nextiva provided the best value in relation to functionalities out of the box in comparison to others.

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