Talkdesk does not have a free version.
Vonage Contact Center
Verint Workforce Management
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
Talkdesk for users
overall, my experiences has been exemplary with talkdesk as we're able to integrate this with zendesk which is a huge plus
ease of use voip system allowing you to use not only via desktop/laptop machines, but also configure it via mobile app
sometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues or by visiting the status page
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
Why we chose Talkdesk
Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests.
Ease of setup, the support provided, constant updates and integrations with other software and services. Constant updates from their development team on new features and services.
Could use some additional features such as multiple dashboards to monitor multiple centers/ring groups
Alternatives Considered8x8 X Series
Reasons for Choosing TalkdeskBetter performance, better features
Switched From8x8 X Series
Reasons for Switching to TalkdeskFeatures, service package and features in development
- Industry: Internet
- Company size: 11–50 Employees
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.
After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.
This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
Nice app, nice design, easy to use, good quality of sound.
Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.
Response from Talkdesk
We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
ease of use- easy set up and if there are ever issues they are very responsive and fix them quick
not much- it truly is a great product I can't think of anything I would change
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
Talkdesk makes the job run smoothly
Talkdesk is used as the main application for new and old customer contact accounts. It is used by every support and sales department in the entire company. The main difficulty it solves is the ability to reduce the number of windows or screens in the transition between different knowledge areas and, at the same time, display to staff/management when it is available and when it is not. Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not. Your ability to switch between these areas is where it really pays off. That being said, I would not recommend it for a company that is all about email. Talkdesk really offers itself well to companies that use the "talk" function, otherwise it would not be of use to you.
Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen. Reduces the fatigue of switching seamlessly between major workspace tasks, such as email and chat, while maintaining openness with your group about food, meetings and time arrangements.
When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in. A note about your inability to customize the options available, it would be beneficial to have the ability to customize the option you have as an appointment or a staff. A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another.