About Five9
Five9 pricing
Five9 does not have a free version and does not offer a free trial. Five9 paid version starts at US$100.00/month.
Alternatives to Five9
Five9 Reviews
Feature rating
- Industry: Design
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Five9 Review
When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.
Pros
The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor.
Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.
Cons
If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.
- Industry: E-Learning
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Use Five9 as a solution for your company
Pros
How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.
Cons
It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.
Reasons for Switching to Five9
It offered what we needed at the moment, the flexibility on how to setup the users and the price.- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pros
Once you get it going, which isn't easy at all, it doesn't quit running.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Alternatives Considered
RingCentral MVPReasons for Choosing Five9
Poor management choices left for me to implement.Switched From
RingCentral MVPReasons for Switching to Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Cloud Contact Center Solution for Ever Changing Business Need
Ease of deployment and expansion based on ever changing business need.
Pros
Flexibility to expand and downsize the capacity
Cons
Lack of Coverage and Support in certain region and countries outside US.
Alternatives Considered
Avaya OneCloud UCaaSReasons for Choosing Five9
Global Strategy to reduce footprint for on-premise solutionSwitched From
Avaya OneCloud UCaaSReasons for Switching to Five9
Cloud Solution
- Industry: Insurance
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Telesales, auto dialer, live monitoring, the list is endless!
My overall experience with Five9 has been positive. I have used other applications for these same business operations and experienced consistent service interruptions and crashing. But, Five9 has not had those same issues in my experience and allows our operations to run smoothly for telesales agents, customer service, and leadership alike.
Pros
Five9 allows remote agents and call centers alike to track their inbound calls, outbound calls, auto dial out, record those calls for quality and regulatory purposes, live monitoring, live coaching, etc. It truly makes all telesales operations possible AND support operations run smoothly.
Cons
When pulling a call recording in Five9, I do wish there was a way to adjust the speed of the recording and jump to timestamps in a more efficient way.
