About Five9









Five9 pricing
Five9 does not have a free version and does not offer a free trial.
Alternatives to Five9
Five9 Reviews
Feature rating

- Industry: Design
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Five9 Review
When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.
Pros
The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor.
Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.
Cons
If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.
- Industry: E-Learning
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Use Five9 as a solution for your company
Pros
How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.
Cons
It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.
Reasons for Switching to Five9
It offered what we needed at the moment, the flexibility on how to setup the users and the price.
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use but Crashes Constantly
Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.
Pros
The software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.
Cons
The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.
Response from Five9
Hi Cora, thank you for sharing your feedback. I've notified your enterprise sales director and he should be reaching out to you shortly to see if he can assist.
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
FIVE 9 as an Innovative and Efficient tool for Outsourcing
Pros
Voicecall plays a vital role in our job since this is where our operations revolve and how we resolve our customer's concern. I could definitely say that Five 9 is an effective softphone where calls are effectively monitored and delivered to us. There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and helpful in making sure our workflow is smooth.
Cons
One enhancement that can certainly be helpful to users and management is if the tabs used are smaller and if the call history can be overviewed through hovering through the icons. Without having to leave your current call. This way you may check on other variables from five 9 even though the softphone is minimized.

- Industry: Outsourcing/Offshoring
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
One of the most call center software that you can find today
Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.
Pros
From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.
Cons
Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.
Response from Five9
Hello Kevin,
Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.