--- description: Review of CareSmartz360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CareSmartz360 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Home Care Software](/directory/4779/home-care-software/software) > [CareSmartz360](/software/20460/caresmartz360) # CareSmartz360 Canonical: https://www.softwareadvice.ie/software/20460/caresmartz360 Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/20460/caresmartz360?page=2) > CareSmartz360 is an AI-powered, all-in-one home care management and EVV solution built to support large and enterprise home care agencies operating in complex regulatory environments. With a comprehensive suite of features—including enterprise scheduling, point-of-care documentation, 45+ state EVV integrations, multi-payer billing, authorization tracking, custom forms, advanced reporting, a multilingual caregiver app, an agency mobile app, caregiver training, and AI-based retention tools—CareSmartz360 helps high-volume agencies streamline operations while maintaining compliance and control at scale. Agencies can efficiently schedule caregiver visits across locations, monitor real-time clock-ins and late shifts, and receive automated alerts to prevent missed visits. GPS-based visit tracking with geofencing provides accurate visibility into caregiver activity during shifts, supporting accountability across distributed teams. The platform supports complex Medicaid, VA, private pay, and LTCI billing workflows with automated claim validation, EDI support, payer-specific rules, and payroll integrations to help reduce denials, improve reimbursement accuracy, and protect revenue. Caregivers can create ad hoc schedules in the field, document care notes, track mileage, access care plans, and communicate securely through the mobile app. AI-driven automation helps reduce manual workload, optimize scheduling efficiency, improve caregiver retention, and standardize workflows across branches. Leadership teams gain visibility through 200+ built-in reports, customizable dashboards, role-based permissions, and enterprise roll-up reporting that maintains centralized governance without limiting local flexibility. CareSmartz360 operates on a HIPAA-compliant, SOC 2-certified architecture secured on Microsoft Azure infrastructure. The platform is recognized for award-winning human support, structured onboarding, and seamless enterprise data migration to minimize transition risk. Designed for scale, CareSmartz360 enables large and multi-location home care organizations to deliver consistent, high-quality care while simplifying operations across locations. > > Verdict: Rated **4.8/5** by 191 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 191 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareSmartz - **Location**: Rochester, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Other - **Pricing Details**: CareSmartz360 offers affordable and flexible pricing tailored for agencies of all sizes. Our transparent plans come with no hidden fees. Plus, enjoy zero-cost implementation and dedicated support—empowering your agency to grow efficiently while keeping costs under control. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, Korean, Russian, Spanish, Vietnamese - **Available Countries**: Bermuda, Canada, Cayman Islands, Puerto Rico, United States ## Features - API - Accounts Receivable - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Assessment Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Caregiver Management - Chat/Messaging - Claims Management - Client Management - Client Portal - Clock In/Out - Collaboration Tools - Communication Management - Compliance Management ## Integrations (13 total) - ADP Workforce Now - Availity - Checkr - GrexproERP - HHAeXchange - Home Care Pulse | Experience Management - Inovalon Provider Cloud - Paychex - QuickBooks Online Advanced - Tellus - Viventium Software - Waystar - dotnet Report ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Home Care Software](https://www.softwareadvice.ie/directory/4779/home-care-software/software) ## Related Categories - [Home Care Software](https://www.softwareadvice.ie/directory/4779/home-care-software/software) - [Private Duty Care Software](https://www.softwareadvice.ie/directory/4077/private-duty-care/software) - [Home Health Care Software](https://www.softwareadvice.ie/directory/4406/home-health/software) - [Clinic Management Software](https://www.softwareadvice.ie/directory/1447/hospice/software) ## Alternatives 1. 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[eRSP](https://www.softwareadvice.ie/software/276586/ersp) — 4.2/5 (99 reviews) ## Reviews ### "Great product for the investment" — 4.0/5 > **Brian** | *1 September 2022* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: CareSmartz is easy to use and easy to train your office staff on its features > > **Cons**: It took a long time for an app for the office staff to be developed > > Processing billing and payroll became much easier with CareSmartz ----- ### "Reliable Software Backed by an Excellent Support Team" — 4.0/5 > **Chimene** | *7 August 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. > > **Cons**: One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform. > > Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience. ----- ### "Someone please investigate their billing" — 1.0/5 > **Melissa** | *2 November 2023* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: none, my entire experience was stressful and not one I would recommend. > > **Cons**: Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) > > Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... ----- ### "Very flexible, especially with forms" — 5.0/5 > **Imran** | *31 August 2026* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the software much more practical. > > **Cons**: The main area I would improve is the overall design and visual layout of the platform. Some sections could have a more modern and streamlined interface, and certain pages can feel a little busy when navigating through different options. A cleaner, more intuitive design would make an already useful platform even easier to use. > > CareSmartz360 has been a great software option for managing different aspects of our home care agency. I like that it combines scheduling, caregiver and client management, documentation, and other administrative functions into one platform. My favorite feature is definitely the forms section. The ability to customize forms and make them work for our agency’s specific needs is something I find very useful. Every agency has different processes, so having that flexibility makes a big difference. Overall, CareSmartz360 is easy to work with and gives you a lot of flexibility without having to rely entirely on standard, one-size-fits-all forms. ----- ### "Streamlined Home Care Operations in One Platform" — 4.0/5 > **Frank** | *10 September 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: One of the things I appreciate most about CareSmartz360 is having so many essential home care functions available in a single system. Managing schedules, caregivers, clients, billing, and accounting from one platform makes day-to-day operations much more organized and eliminates the need to constantly switch between different tools. The platform is also relatively easy to navigate once you get familiar with how everything works. I’ve found the training materials and support team useful when getting started or trying to understand specific features. While there is still room to enhance customization and simplify certain processes, the overall functionality, convenience, and support make CareSmartz360 a valuable solution for managing home care operations. has context menu > > **Cons**: The main area I think CareSmartz360 could improve is the flexibility and simplicity of certain features. Some workflows can require a few extra steps, and new users may need some time and training before they feel completely comfortable navigating the platform. I would also like to see more customization options in certain areas, particularly for reports and specific agency workflows. That said, these are more opportunities for improvement than major concerns. Once the platform is set up and users become familiar with it, it provides a comprehensive set of tools for managing home care operations. has context menu > > Overall, my experience with CareSmartz360 has been positive. The platform provides a comprehensive set of tools for managing day-to-day home care operations, including scheduling, client and caregiver management, billing, and accounting. Having these functions centralized in one system makes managing operations more convenient and organized. The onboarding, training resources, and ongoing support are also valuable, especially when learning the platform or introducing new workflows. Like any software, there are a few areas where the user experience could be more streamlined, particularly around customization and certain multi-step processes. Overall, CareSmartz360 has been a reliable and useful solution for managing home care operations, and the combination of functionality, industry-specific features, and support makes it a platform I would consider a good fit for home care agencies. has context menu ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/20460/caresmartz360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/20460/caresmartz360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data