--- description: Review of Azuba CCM Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Azuba CCM Platform | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Azuba CCM Platform](/software/206935/napersoft-ccm) # Azuba CCM Platform Canonical: https://www.softwareadvice.ie/software/206935/napersoft-ccm > Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is not just an advantage—it's a necessity. Azuba's Customer Communication Management (CCM) Platform steps in as a solution that aims to turn scattered communications into cohesive dialogues. Let's look at the features, advantages, and offerings of the Azuba CCM Platform to demonstrate why it remains a top choice for your healthcare organization. Azuba CCM Platform has revolutionized customer conversations. Azuba is built to tackle a challenge faced by organizations: handling fragmented communications that are spread across channels. By consolidating and optimizing interactions across channels, the platform eliminates inefficiencies, saves resources, and mitigates customer confusion typically associated with other systems. Here's how Azuba CCM sets itself apart: A centralized communication hub serves as a reference point for all customer communications. Azuba CCM ensures uniformity and clarity across every channel. Equipped with tools for crafting experiences, the Platform empowers organizations to foster relationships with their clientele. Streamlined operations happen through the automation of tasks and optimization of workflows. Azuba CCM simplifies the management of communications at scale. Trusted by top players in different industries. The effectiveness of Azuba’s CCM Platform is proven by its adoption among leading organizations, including Health Care Service Corporation, Change Healthcare, United Healthcare, and Carelon Health Services, which rely on Azuba to manage their customer communications. State governments and financial institutions can also take advantage of the Azuba CCM Platform. These sectors can benefit greatly from the platform's handling of regulated communications. Key Features and Advantages Azuba’s CCM Platform is equipped with features aimed at improving communication efficiency and customer satisfaction. Consistent Brand Messaging – Azuba ensures that every communication aligns with the organization's brand identity through brand templates. Support for Multiple Languages – The platform engages customers in over 80 languages to more effectively communicate with those who don’t speak English as their primary language. Efficient Document Creation – Editing and creating documents are easy with user-friendly templates based on Microsoft Word technology. Take advantage of all the Azuba CCM Platform's robust offerings. This platform provides a range of products tailored to meet an organization’s diverse needs. Azuba CCM Enterprise \& Express – These platforms serve companies offering batch, interactive, and on-demand communication solutions. CCM Batch, Interactive, OnDemand Options – Scheduled and real-time communications are enabled through these features to enhance customer service and engagement. Azuba CCM Author provides tools for managing/customizing content, and Developer provides capabilities for further enhancing the Platform. The Azuba Customer Communication Management Platform signifies a great advancement in how companies engage with their clients. By eliminating inefficiencies in communication systems, Azuba aids businesses in boosting satisfaction levels, fostering loyalty, and improving efficiency. Whether you belong to healthcare, government, finance, or other industries, Azuba's CCM Platform has the potential to transform your customer communications approach. Learn about the benefits of the Azuba CCM Platform for your company by scheduling a demonstration today. Explore how to convert scattered communications into dialogues that cultivate stronger connections with your customers while propelling your business toward success. > > Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 3 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Azuba - **Founded**: 1986 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Napersoft for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Trail - Autoresponders - Batch Communications - CRM - Call Centre Management - Call Tracking - Campaign Management - Chat/Messaging - Churn Management - Collaboration Tools - Commenting/Notes - Communication Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Document Management Software](https://www.softwareadvice.ie/directory/722/document-management/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Document Generation Software](https://www.softwareadvice.ie/directory/4300/document-generation/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. 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[CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) ## Reviews ### "Extremely useful tool in creating letter templates for our team." — 4.0/5 > **Anthony** | *5 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: + Uses a familiar layout (Microsoft Word) to aid in letter template creation + Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support\!) + Gives the team that creates letters to mail every day more ability to modify the templates than ever before + Archives our template changes (we see who and when a change was made) + Links common paragraphs used across multiple templates (this view was not possible with our previous software) > > **Cons**: - I wish we could use it on the Google Chrome browser - We need better insight on when a template is migrated to production. We can see changes but not migrations. - We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again. > > Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them. ----- ### "Napersoft CCM is a great product that I am comfortable recommending to anyone." — 5.0/5 > **Cliff** | *5 July 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The product is extremely reliable, and easy to change to keep up with business demand. Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time. Now, it's totally automated, except for a review queue where some letters are intentionally held until we are comfortable releasing them. Giving our users Napersoft CCM so they have control over letters and emails to generate has saved IT a lot of time and money, and increase operational productivity. > > **Cons**: The user interface could use some updating, but it's still easy to navigate. When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is. > > Less work for IT, and increase productivity and control by our operations department. We are able to be flexible with our communications now, to respond quickly to our market. ----- ### "Fantastic Support and Product \!\!" — 5.0/5 > **steven** | *5 July 2018* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, setup, functionality, and Support \!\!\!\! This product has driven Us to automate most of our letters, reports, and EOB's. > > **Cons**: No Cons to Napersoft CCM \!\!\!\! This product has never let this organization down \!\!\! Any issue we ever had with this product Napersoft engineered a resolution \!\!\!\!\! > > Automation of daily, weekly, or monthly correspondence \!\! ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/206935/napersoft-ccm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data