---
description: Review of MiContact Center Business Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MiContact Center Business | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [MiContact Center Business](/software/20728/micontact)

# MiContact Center Business

Canonical: https://www.softwareadvice.ie/software/20728/micontact

> Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.


Mitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.


Calls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.


Additionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.


Support is offered via phone and email.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 3.4/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Mitel for a custom quote based on business size.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Agent Interface
- CRM
- Call Centre Management
- Call List Management
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Chat/Messaging
- Chatbot
- Customer Experience Management
- Dashboard
- Data Import/Export
- Email Management
- Employee Scheduling
- For Call Centres
- Generative AI
- IVR

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.ie/directory/1855/workforce-management-optimization/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software)
- [Call Center Scripting Software](https://www.softwareadvice.ie/directory/3441/scripting/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [RingCX](https://www.softwareadvice.ie/software/24307/ringcentral-contact) — 4.2/5 (253 reviews)
3. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
4. [ZIWO](https://www.softwareadvice.ie/software/52205/ziwo) — 4.7/5 (108 reviews)
5. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Reviews

### "Great Phone System with Many Features" — 5.0/5

> **Verified Reviewer** | *16 December 2015* | Mental Health Care
> 
> **Pros**: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.
> 
> **Cons**: Installation for multi-location has been a beast, but may be more related to the contractor than the system
> 
> I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

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### "Micontact Center Business" — 5.0/5

> **Jackson** | *21 April 2022* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration
> 
> **Cons**: Highly Flexible,Support onsite and remote site usage without any vpn

-----

### "MiContact Center Business" — 4.0/5

> **Theresa** | *11 December 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered.
> 
> **Cons**: Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself.
> 
> Mitel Contact Center is a precise and very high-standard IVR system.

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### Review — 4.0/5

> **Robert** | *27 April 2016* | Professional Training & Coaching

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### Review — 3.0/5

> **Gurvinder** | *31 December 2018* | Biotechnology | Recommendation rating: 5.0/10

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/20728/micontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/micontact-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/20728/micontact> |
| en-GB | <https://www.softwareadvice.co.uk/software/20728/micontact> |
| en-IE | <https://www.softwareadvice.ie/software/20728/micontact> |
| en-NZ | <https://www.softwareadvice.co.nz/software/20728/micontact> |

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