--- description: Review of DataOceans Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DataOceans | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [DataOceans](/software/207712/dataoceans) # DataOceans Canonical: https://www.softwareadvice.ie/software/207712/dataoceans Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/207712/dataoceans?page=2) > DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient. Drawing from over 15 years of experience, DataOceans has consistently provided solutions to a wide array of organizations - spanning from Fortune 500 corporations to innovative start-ups within the highly regulated consumer finance, credit union, banking and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships. > > Verdict: Rated **4.8/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 16 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: DataOceans ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Options include fixed subscription or per customer per month. Please contact DataOceans for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Autoresponders - Batch Communications - Collaboration Tools - Compliance Management - Content Management - Customer Database - Customer History - Customisable Branding - Email Management - Feedback Management - Interaction Tracking - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalisation - Reporting & Statistics ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16337 reviews) 2. [Viber](https://www.softwareadvice.ie/software/146449/viber) — 4.4/5 (4059 reviews) 3. [Telegram](https://www.softwareadvice.ie/software/146545/telegram) — 4.7/5 (6411 reviews) 4. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1772 reviews) ## Reviews ### "Highly flexible and adaptable" — 4.0/5 > **Verified Reviewer** | *18 May 2021* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: From a support and administration point of view, I have found that DataOceans provides a depth of visibility and insight into daily operations that I have rarely encountered in other systems. We are able to trace every piece of information back to its source which greatly improves our ability to perform production support activities and internal audits. > > **Cons**: While the access to information is a huge plus, the ability to easily navigate and interpret the data needs some work. Some of the information is technical to the point where only IT can properly interpret it. I feel as though a more business user friendly UI for certain areas of the system would be a benefit while still keeping the more in-depth technical views available to IT / Support personnel > > Overall I have had a very positive experience with DataOceans. Our Business users had very specific needs, and the DataOceans team has been able to address those needs with relative ease. Their support staff is top notch and have learned to navigate our business processes to the point where they can easily adapt to new requests and ask the right questions to ensure we get our desired end result. ----- ### "Great Partner" — 5.0/5 > **Karen** | *24 September 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Data Oceans is a great Partner that we have been working with for many years. They are knowledgeable, helpful, and provide exactly what we need for our letter/fax creation and mail delivery process for our patients and providers. Anytime we've ever had an issue, the Data Oceans team is quick to jump on the phone and ensure it's worked through to resolution. Even to the point where their ELT will roll up their sleeves and get involved. No egos in the room. > > **Cons**: No real cons I can think of, aside from Data Oceans provides good career pathing within their organization, which means new day to day contacts every so often. Not much of a con, but you know how you get used to people and they know your business. Can't fault them for that. > > Overall, our company has always had a great working relationship with Data Oceans, and I would highly recommend them. ----- ### "2021 April review" — 4.0/5 > **Brandi** | *16 April 2021* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: ease of integration with existing platform, opportunity to have a customer facing and internal facing software with different requirements. > > **Cons**: reporting capability not robust, customization required > > good working experience. Patient with requirement gathering. Offered suggestions ----- ### "Operations Consultant" — 5.0/5 > **Remy** | *1 November 2024* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I am very happy with the team at DataOceans. DataOceans understands our customer needs. The DataOceans team is prompt and responsive and is a great partner. They have a full suite of solutions and are proactive on understanding our customer needs. > > **Cons**: Currently nothing at this time. I look forward to continuing to work with DataOceans. > > Overall, I have had a great experience with the DataOceans team. ----- ### "Director of Patient Pay" — 5.0/5 > **David** | *24 September 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: I like the ability to have open communication, no matter what it is regards to, issues, ideas, changes and successes. > > **Cons**: Sometimes small changes or issues appear without knowing why it happened until an investigation. > > Working with DataOceans is like working within your own company and not a business partner. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/207712/dataoceans?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/207712/dataoceans) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data