--- description: Review of Wildix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Wildix | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Wildix](/software/208756/wildix) # Wildix Canonical: https://www.softwareadvice.ie/software/208756/wildix Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/208756/wildix?page=2) > Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. > > Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 209 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Wildix OU ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish, Swedish - **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting ## Integrations (35 total) - ASA HOTEL - Axonaut - Bigin by Zoho CRM - Calendly - Codial ERP - GENESYS - Google AdMob - Google Authenticator - Google Calendar - Google Chrome - Google Contacts - Google Meet - Google Pay - Google Workspace - HubSpot CRM ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) ## Alternatives 1. 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This partnership has made it easier for us to grow and deliver better results. > > **Cons**: The only area that could be improved is language accessibility. Most of the procedures and materials are in English, which can be challenging for team members who are not fluent. A stronger multilingual support system would make the experience even better. > > Working with Wildix has been a great experience for our company. Their platform allows us to offer our customers new, cutting-edge technologies that truly differentiate us from our competitors. Wildix has helped us modernize our portfolio and provide real business value to our clients. ----- ### "Most Reliable App on Desktop & Mobile" — 4.0/5 > **Matt** | *23 October 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers. > > **Cons**: Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support. Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock. > > We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers. ----- ### "review Nünlist AG" — 3.0/5 > **Nils** | *7 November 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: When the devices are in operation, they usually function without any problems. Devices are stable... > > **Cons**: - The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -\> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX > > When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline. ----- ### "Wildix - My Communications Platform" — 5.0/5 > **Harry** | *23 October 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements \& continues to evolve with new innovative solutions all the time. > > **Cons**: Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee. > > Excellent \& has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations \& in supporting growth. ----- ### "Wildix: A seamless, modern unified communications platform\!" — 5.0/5 > **Scott** | *8 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Wildix is a great unified communications platform, which can be used with a range of devices including physical handsets, mobile apps and browser-based communications, giving users a lot of flexibility on how they use the service. The best part for us is their SIP service, CLASSOUND. The call / audio quality is excellent, one of the best we've experienced and its all built into the PBX meaning its zero-touch configuration for deployment. The customer service team handle all port requests and it just makes life simple, having one point of contact for any issue. > > **Cons**: No negatives to report - things go wrong for any provider from time to time.. but Wildix customer service / technical team are excellent at dealing with issues, keeping us updated and working together to find a solution. For example, we had a server issue with a new installation recently causing disruption to agents. Wildix quickly worked with us and upgraded the server overnight (at a time convenient to the end user) and no problems since. > > Wildix is taking communication into the future with modern platforms like X-bees and Collaboration 7, with built in transcription and AI to make people more productive. It has a familiar interface, so anyone using slack or teams should be comfortable and it gives you audio calls, video calls and chat all in one unified platform. Wildix API's and integration makes it simple to directly work with the PBX for developers, or to integrate telephony with many CRM's, SaaS tools - which again make end users more productive. Its easy to use for anyone and offers great value. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/208756/wildix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/208756/wildix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data