About Ringio

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking. The system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls. Ringio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number. New and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.
Ringio Software - User login page
Ringio Software - Accessible across multiple user devices
Ringio Software - Allows users to track sales calls
Ringio Software - Enables users to customize outgoing Caller ID
Ringio Software - 5
Ringio Software - Caller details
Ringio Software - User login page - thumbnail
Ringio Software - Accessible across multiple user devices - thumbnail
Ringio Software - Allows users to track sales calls - thumbnail
Ringio Software - Enables users to customize outgoing Caller ID - thumbnail
Ringio Software - 5 - thumbnail
Ringio Software - Caller details - thumbnail

Ringio pricing

Ringio does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Ringio Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
3
Functionality
4
Ease of Use
3.5
Customer Support
3.5
5 reviews of 6 View all reviews
Rod W.
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2019

Ring.io for our Call Center

[SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

Pros

In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.

Cons

I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

Eric L.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 27/6/2019

Great for Local Presence

Pros

Great Ring Local feature that gives you a local area code when you call. Love the click to dial also

Cons

Sometimes calls drop, but its rare and to be expected

Joe B.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1
Reviewed on 23/2/2018

There is no phone app

Fix it or we’re leaving too.

Pros

Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising.

Cons

They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not.

Brian B.
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2018

Onboarding was seamless!

Pros

We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience.

Cons

The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!!

Dominic B.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/6/2019

Click to dial from SFDC

Pros

Local area codes and click to dial fuctionality for any #

Cons

you have to make a new call everytime instead of a session

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