About NetSolutions

Experience Care provides a fully integrated electronic health record and financial management solution built to help skilled nursing facilities and assisted living providers to improve their bottom line by keeping on top of clinical and financial metrics, better collecting revenue, improving quality measures, and make more confident decisions for their residents. Experience Care includes the most robust billing and financials package in long-term care with full accounts receivable, resident trusts, accounts payable, general ledger, and fixed assets built specifically for LTC facilities and management companies.The system can bill for all payers and plans with retroactivity and features a one-touch billing system that allows for providers to bill groups of patients. The electronic prescribing and pharmacy connections as well as medication management handles the complete medication process, from orders, black box warnings, clinical decision support, eMAR and an ePrescribing system that communicates with pharmacies around the country. The support team resolves 95% of calls within 1 hour and has clinically trained team members answering support calls. The company maintains a strong community where requests for new features are constantly requested from users and discussed as they are being built by the team. NetSolutions offers a billing and financials package with full accounts receivable, accounts payable and general ledger. The system can also bill for all payers and plans with retroactivity and features a one-touch billing system that allows for providers to bill groups of patients. The electronic medication management feature handles the complete medication process, from orders, black box warnings, clinical decision support, eMAR and an eprescribing system that communicates with pharmacies around the country. NetSolutions also offers applications such as progress notes, point of care, user-defined assessments and more. With the ADT Snapshot feature, physicians can find any important patient information such as the patient’s name, photo, medical history and any other relevant information.
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NetSolutions pricing

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NetSolutions Reviews

Overall rating

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Feature rating

Value for Money
5
Functionality
5
Ease of Use
4.5
Customer Support
5
3 reviews of 3 View all reviews
Nanda S.
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/2/2018

Very caring and knowledgeable support team!

A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately.

Pros

Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...

Cons

Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)

Geri H.
  • Industry: Commercial Real Estate
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2015

Netsolutions

Pros

I enjoy working with the knowledgeable customer service staff.

Cons

That I can't access it from home but that is only because we host it in house.

Erin B.
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 16/10/2020

Amazing responsiveness from the vendor!

Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

Pros

The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.

Cons

The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.

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