Truly

Pros

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Cons

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Pros

It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Cons

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

Pros

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Cons

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Pros

The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done.

Cons

Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it!

Pros

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening.

Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones.

Cons

Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off.

Pros

It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

Cons

What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

Pros

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly.
The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Pros

Makes dialing and recording call very easy. I love how you can search for calls and recordings.

Cons

It doesn't always save the contacts info. We are integrated with Salesforce and the contacts name doesn't always stay with the number.

Pros

Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls. The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance.

Cons

I don't have any complaints. Great software.

Pros

I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.

Cons

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

Pros

It's simple, they dont try and reinvent the wheel the perfect the wheel. It is amazing! Very easy to learn how to use it and their support is amazing!

Cons

If you download the app on your phone. When you answer the call on your computer, it says missed call on my phone.

Pros

Relatively simple tool that integrates with Salesforce for dialing on computer

Cons

Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons

Pros

I like how easy this phone is to use and how well it integrated with Salesforce. It makes my life easy.

Cons

I don't like the mobile app and how it works on my personal phone. Every time a customer calls me, my phone shows that my Truly number is calling. I never know who is calling unless I'm at my computer, but even then it takes several seconds to load.

Pros

Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful.

Cons

There is a long delay when routing the call on your device. You initiate a call and there is a long pause before the phone clearly connects again

Pros

i like how you can choose where your line is connecting (phone, laptop, etc) and how its basically like you're taking a call on your phone except with a fake number

Cons

i dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person

Pros

I use it on my cell phone and my PC, it's easy to use and convenient, the calls have good voice and the recording is well done

Cons

The bugs are becoming more and more noticeable and there are also some problems

Pros

I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Cons

What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Pros

Truly is great for a sales team that takes incoming calls since you can see voicemails and text with clients.

Cons

Truly is very bad at queue management. You can't see how many calls are in the queue. It doesn't have an auto-callback option. People are forced to leave a vm after a certain time and can't wait on hold.