--- description: Review of Nixxis Contact Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nixxis Contact Suite | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Nixxis Contact Suite](/software/213790/nixxis-contact-suite) # Nixxis Contact Suite Canonical: https://www.softwareadvice.ie/software/213790/nixxis-contact-suite > Nixxis Contact Suite is meant for organizations dealing in customer interactions (voice or digital). We specialize into providing one of the most complete solution on the market to outsourcers, banking, finance and insurance industry respectively. Since its inception Nixxis' aim is to help businesses build rapport and support to their customers. We can support your daily operations while providing you with a powerful contact centre solution that would boost your agents productivity by 25%. We have the possibility to integrate with CRMs like Salesforce, Zoho, HubSpot, ActiveCampaign, Dynamics365 and so on. To ensure that your customers have a unique experience, Nixxis provides you with: - Interactive Voice Responder (IVR) - Automatic Call Distributor (ACD) - Best Predictive Dialer on the market - Personalized user interface - AI \& Chatbot - Integrable with Social Media Channels and CRMS - Personalized Reporting \& Analytics for decision making - Customizable \& Flexible supervisory and monitoring tool. We have one of the most complete solution on the market while being RGPD compliant and allowing 3rd party integrations. > > Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 3 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Nixxis - **Founded**: 2006 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Dutch, English, French, Polish, Portuguese, Romanian, Russian, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription ## Integrations (3 total) - Microsoft Teams - Salesforce Starter - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Telemarketing Software](https://www.softwareadvice.ie/directory/4239/telemarketing/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 3. [UJET](https://www.softwareadvice.ie/software/344338/ujet) — 4.6/5 (140 reviews) 4. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (481 reviews) 5. [CloudTalk](https://www.softwareadvice.ie/software/71871/cloudtalk) — 4.4/5 (268 reviews) ## Reviews ### "Actually quite a good product" — 5.0/5 > **Bronwen** | *21 October 2020* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. > > **Cons**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) > > It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. ----- ### "Très bonne solution centre d'appels" — 4.0/5 > **Reda** | *24 August 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: Numérotation efficace - Workflow des contacts paramétrable > > **Cons**: Client lourd à déployer et téléphonie utilisateur à installer manuellement ----- ### "Great CTI tool but hard to learn and manage it." — 4.0/5 > **Steve** | *9 August 2013* > > We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\! Like a new pair of shoe, it takes some time to get used to it\! ;-)) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/213790/nixxis-contact-suite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data